Audi Fall River

Poor service, customer relations, and salesman Poor customer service and salesmanship. Was very interested in an '12 Audi A8L W12, great options and exactly in my price point. I go there physically Poor customer service and salesmanship. Was very interested in an '12 Audi A8L W12, great options and exactly in my price point. I go there physically in person to have some young salesman come out and be more interested in his cell phone texts than anything I had to say, didn't offer anything at all, didn't offer to open the door, didn't say anything about the car, simply stood there with a careless look on his face as if he was counting the minutes until he goes home. Upset, I leave and and go home to do an online inquiry on the value of my current Audi (which I've always serviced here) to receive one email from Jonathan Tartaglione, sales manager from someone else's email (Rick Sullivan's). I respond to be told Jonathan is now out of the dealership and that he will get back to me first thing in the morning.. nothing. I email back to say I've only one question about the vehicle and that is what warranty they can offer me at purchase. Time goes by, no email, no call, hours turn into days and I decide to head up there again in person to get a rough estimate for my current Audi, told that department isn't there that day. Still no response from ANYONE from Mattie Imports. The ONLY reason I gave this review 2 stars is because the service department has done an OK job in terms of customer service and repairs. The salesman here are what make me rather go to a CarMax, I expect so much more from this dealership, and that is me expecting BASIC customer service, not some high expectations. I've been part of the ''Mattie Imports Family" for a few years now and have to honestly say that they are right, when you purchase from Mattie you become part of their family, but rather you become the unwanted step son. Maybe some 15 year old kid looking at cars doesn't receive good service, that I can understand, but a current customer that knows most of the service department on a first name basis and expresses a serious interest in upgrading, where is the professionalism? I couldn't find any. You've really let down a previous customer Mattie and though you really don't care, I'll be sure to purchase from another dealership and recommend avoiding Mattie Imports. This place needs not a managers attention, but maybe a manager evaluation and some OWNER attention. You guys need to get your xxxx together if you want to compete with other import dealerships. I get better customer service and relations on my Ford than I do with Audi. More

Best car buying experience ever! From the first second I stepped on the lot, to driving away with my new car, everyone was amazing. No pressure, no hassles. They found the car of my From the first second I stepped on the lot, to driving away with my new car, everyone was amazing. No pressure, no hassles. They found the car of my dreams. In my budget! Made sure all my questions were answered. Very nice very fair. More

Great buying experience Buying my new Atlas at Mattie Imports was the easiest car buying experience I have had. No hard sell at all. The car I wanted wasn't on the lot but t Buying my new Atlas at Mattie Imports was the easiest car buying experience I have had. No hard sell at all. The car I wanted wasn't on the lot but they went the extra mile and tracked town the exact car I wanted and got it for me in no time. I couldn't be happier. More

Smooth friendly transaction My experience with Shawn and Mattie was excellent. Shawn is a car guy and knows his products (as well as competitors offerings). He took the time to My experience with Shawn and Mattie was excellent. Shawn is a car guy and knows his products (as well as competitors offerings). He took the time to explain the Audi A5, the CPO process and warranty and the differences between the vehicles I was looking at. At no time was I under pressure to buy. At no time did I feel that Shawn was disinterested with my questions or comments. Shawn helped me buy my car, he did not sell me a car. That is a great feeling. I felt that my time was respected and Shawn wanted to make sure I was comfortable with and sure of my selection. I will buy from Mattie and Shawn in the future. More

Appreciated the frankness of the service department Ray was upfront in describing out brakes could go another 5-7,000 miles before they would need to be replaced and fully explained the process the depa Ray was upfront in describing out brakes could go another 5-7,000 miles before they would need to be replaced and fully explained the process the department went through in finding the source of the battery drain down. More

Oil service Ray is excellent to work with and always very professional . In and out in no time at all in a very welcoming waiting area. Great overall experience Ray is excellent to work with and always very professional . In and out in no time at all in a very welcoming waiting area. Great overall experience More

Great customer service! I appreciate that they answer all my questions (and I ask a lot of them) with a smile. They provide a ride to and from my work in a clean and comfort I appreciate that they answer all my questions (and I ask a lot of them) with a smile. They provide a ride to and from my work in a clean and comfortable vehicle. More

Pleasant, professional and kept me informed The service staff are great - Ray called me after my car has been checked to let me know what was found, the cost and a time estimate for completion o The service staff are great - Ray called me after my car has been checked to let me know what was found, the cost and a time estimate for completion of the work. He is always courteous and helpful and just nice to work with. The ride to and from my office is great and I especially love getting my car back freshly washed and vacuumed. More

Excellent Service Dept and overall Dealership I would definitely recommend Mattie for sales and services. They have been very attentive to my needs. If you ever want a new or used vehicle, Mattie I would definitely recommend Mattie for sales and services. They have been very attentive to my needs. If you ever want a new or used vehicle, Mattie Imports is highly recommended!!! More

Excellent service visit! Everyone I dealt with was very friendly and accommodating. Ray explained every detail of my service visit and called me with updates as needed. I was Everyone I dealt with was very friendly and accommodating. Ray explained every detail of my service visit and called me with updates as needed. I was shuttled home for free so I wouldn’t have to wait and brought back to the dealership when my car was ready. Honestly best service experience I’ve had in a long time! More