Audi Fall River

Always excellent The service department is always helpful and thorough. Concern was shown for my problem and great effort was made to ascertain what the problem was. The service department is always helpful and thorough. Concern was shown for my problem and great effort was made to ascertain what the problem was. After all that the vehicle was washed and cleaned. How great is that! Thanks Mattie! More

Great. The team was easy to work with Was in the market for an SUV and didn't really know what brand I wanted. DJ was helpful when going over the VW and also not high pressure. It was one Was in the market for an SUV and didn't really know what brand I wanted. DJ was helpful when going over the VW and also not high pressure. It was one of the easiest car buys I have done. More

Honest service Ive needed VW services a couple of times and they are fair and complete in their estimates and work completion. Newer cars are complex and have many i Ive needed VW services a couple of times and they are fair and complete in their estimates and work completion. Newer cars are complex and have many interactive systems. Matties has always done all the work necessary and nothing that was discretionary, unless I specified it in advance. And they wash the cars before you get it back. More

Oil change Friendly and dependable. He said my wipers needed to be replaced and the air filter. He should have called and I would have had him do it then. Friendly and dependable. He said my wipers needed to be replaced and the air filter. He should have called and I would have had him do it then. More

Q3 Audi Service Great team! Good level of communication. I bought the car out of state. The service team has treated the car like one of their own. Great team! Good level of communication. I bought the car out of state. The service team has treated the car like one of their own. More

convenient service! Jason quickly checked me in and explained what the service team would do. They followed up when they said they would and provided helpful and thorough Jason quickly checked me in and explained what the service team would do. They followed up when they said they would and provided helpful and thorough information. The repairs were done very quickly and my car was squeaky clean when I picked It up. More

Bake issue resolved in first visit and under warranty! My new 2018 A6 had developed a brake pulsation, noticeable in my first week with the car probably just from sitting in inventory. I mentioned the p My new 2018 A6 had developed a brake pulsation, noticeable in my first week with the car probably just from sitting in inventory. I mentioned the pulsation to the service dpt. and there was some talk of perhaps resurfacing the brake rotors. After Bob Moniz in parts called the Audi factory representative regarding this problem. With Bob's assistance, and I believe assistance from Audi, your service dpt. was then able to replace all 4 rotors, and the front pads, and all this without making another second appointment. Very satisfied here! More

Traveled from Boston to get the best deal. This is the second car I leased from Mattie Imports. The first was a Audi TT, and this time a GTI. I went to several dealers seeking the GTI, and rece This is the second car I leased from Mattie Imports. The first was a Audi TT, and this time a GTI. I went to several dealers seeking the GTI, and received the best deal at Mattie. Very friendly, no pressure, and smooth sale. Brian, DJ, and Tom were great! More

Very helpful staff and good hassle free pricing Worked with Mattie Imports in the past via parts and service departments. New car purchase was enjoyable and hassle free. Excellent experience with he Worked with Mattie Imports in the past via parts and service departments. New car purchase was enjoyable and hassle free. Excellent experience with helpful staff. More

Last visit I’ve been dealing with Mattie for the past 12yrs. The past few visits to the service station has been somewhat acceptable the first visit with my a I’ve been dealing with Mattie for the past 12yrs. The past few visits to the service station has been somewhat acceptable the first visit with my already I had a tire rotation in there was caps missing on a brand new car. I was told that The caps would be replaced they would have to be ordered. 10,000 miles later, I called to make another appointment to have service done on the car and to remind them to order the caps and I was told that they had them in stock. Then I picked up my vehicle 4 hours later and they did not have the caps in stock and I have to wait again. It’s something simple like that why customers are dissatisfied. More