Audi of Farmington Hills - Service Center
Farmington Hills, MI
44 Reviews of Audi of Farmington Hills - Service Center
Service Department lacks integrity I drove an hour to Farmington Hills Audi to get a simple service code check. Pulled into the bay and got no tech to greet me. Walked through the servi I drove an hour to Farmington Hills Audi to get a simple service code check. Pulled into the bay and got no tech to greet me. Walked through the service dept and got no attention so I walked to the front sales area where absolutely no one acknowledged me. Got the attention of one salesperson who walked me to the service dept where the service dept manager met me and offered no help other than to suggest setting up an appointment. Didn't offer to read the code or even ask what the issue was. This was the worst experience I have ever had from a "high end" dealership. These guys are a joke. More
Best Service in the Industry! Helpful - provided loaner car immediately and brought it to the house so we were not inconvenienced, cleaned vehicle inside and out. Friendly, helpful and competent; somethi car immediately and brought it to the house so we were not inconvenienced, cleaned vehicle inside and out. Friendly, helpful and competent; something very rarer in this day and age. We love our Audi, but we love and respect our service technician and his dealership even more. We would do it all over again in a heartbeat! More
Audi Farmington Hills is the finest Porsche/Audi dealership I have ever been in contact with. To be sure, it's a business but it's all of their people that make them a pleasure to do business with. dealership I have ever been in contact with. To be sure, it's a business but it's all of their people that make them a pleasure to do business with. Idris Sherrod is the Service Manager there who consistently exceeds my expectations. I recently took my 2014 Audi S4 (I also get a 2013 A4 serviced here) in for an unusual repair and was treated with nothing but respect and understanding. He clearly has many years of experience with Audi and is thoroughly knowledgeable, precise and careful in all that he does. I just cannot imagine taking my vehicle elsewhere. They are the best! More
Couldn't get my issue fixed. They guarantee their service for a year, but tell you the issue is caused by something else when you go back and charge you again. I finally went someplace else and was t service for a year, but tell you the issue is caused by something else when you go back and charge you again. I finally went someplace else and was taken care of. I can't trust them so I'll go to another Audi dealer from now on. More