Audi Fletcher Jones

1 Star - WARNING: Deceptive Sales Practices, Misrepresentation of Warranty, and Zero Accountability I purchased a Toyota Tundra from Audi Fletcher Jones expecting a premium and trustworthy bu Misrepresentation of Warranty, and Zero Accountability I purchased a Toyota Tundra from Audi Fletcher Jones expecting a premium and trustworthy buying experience. Instead, I was sold a vehicle with a pre-existing windshield leak -- something that only revealed itself the first time the truck sat outside in the rain, flooding the interior headliner and passenger floor. Toyota later confirmed the windshield had been replaced prior to sale using non-OEM glass and seals -- and that this was unquestionably a pre-existing condition. This was never disclosed by Audi Fletcher Jones at the time of purchase. What makes this worse is how aggressively their finance department sold me an "extended warranty" -- confidently stating it would be handled directly by Toyota and not by a third-party warranty company. That turned out to be false. Toyota confirmed the warranty I was coerced into does not cover non-OEM parts -- leaving me with a $2,300 repair bill to correct a defect that existed before I ever owned the vehicle. How Fletcher Jones handled It (or rather, did not) I contacted multiple people, including the finance manager and sales management, and was repeatedly promised a call back -- and received the run around until I went public. When someone finally did respond, I was told: "there's nothing we can do for you." Only after I had already paid out-of-pocket did they suddenly imply I should have brought it back to them -- despite having previously dismissed responsibility. Lovely Quotes from Manager Jason Koonin: "There is no way to detect a leak" "We don't test for leaks" "You are _expletive_ " During my final conversation, instead of accountability, I was questioned for leaving a negative review -- and subtly gaslit as if I was at fault for following the guidance they originally gave me. Bottom Line Audi Fletcher Jones: * Failed to detect or disclose a known defect * Misrepresented their warranty to close the sale * Refused ownership when confronted with proof * Showed more concern about optics than integrity This dealership does not stand behind its word, its inspection process, or its customers. The moment a real issue arises, you will be ignored, deflected, and blamed. If you value honesty, accountability, or basic ethics -- avoid Audi Fletcher Jones entirely. Go elsewhere. Do not assume you will be protected here -- you won't. More

Filled out all paperwork, they ran my credit check, got approved, and in the last minute they said the car was sold because someone else just bought it. Terrible people to deal with: Jose Garcia and Spence approved, and in the last minute they said the car was sold because someone else just bought it. Terrible people to deal with: Jose Garcia and Spencer T. Atzei More

I had an outstanding experience purchasing a vehicle at Audi Fletcher Jones. From the beginning, the process was smooth, transparent, and completely pressure-free. Brandon, my sales consultant, was prof Audi Fletcher Jones. From the beginning, the process was smooth, transparent, and completely pressure-free. Brandon, my sales consultant, was professional, courteous, and incredibly knowledgeable. He made sure all of my questions were answered and made me feel confident in my decision. Collin, the sales floor manager, was equally fantastic—helpful, personable, and clearly committed to customer satisfaction. The vehicle I purchased was exactly as described—clean, well-maintained, and ready to go. The team was also great at accommodating my financing and out-of-state delivery needs. It’s clear this dealership values integrity and long-term relationships over quick sales. I highly recommend Brandon, Collin, and the entire Audi Fletcher Jones team to anyone looking for a high-quality vehicle and a first-class buying experience. More

Nazila is a gift from god ♥️ if you love your Audi and you want someone to take care of it as a car of their own, Nazila is your person. I used to dread services for my car, now I can’t wait for my car to you want someone to take care of it as a car of their own, Nazila is your person. I used to dread services for my car, now I can’t wait for my car to be due because I know a loyalty treatment by this lady awaits me … thank you so much for always taking care of me and my car Nazila! You are the best More

This review is because of the outstanding service that Nazila provides. Her consistent commitment to excellence allows us to feel confident in the service provided. Nazila provides. Her consistent commitment to excellence allows us to feel confident in the service provided. More

I am very pleased with my recent experience purchasing a new car at Fletcher Jones. I went in anxious and left with a smile. All the staff at the dealership were friendly, knowledgeable and supportive. I new car at Fletcher Jones. I went in anxious and left with a smile. All the staff at the dealership were friendly, knowledgeable and supportive. I went in with an idea of what I wanted and a few figures in my head-my salesman Dexter made it happen. More

Hi Audi Costa Mesa Team, What a horrible experience! !!!! I am a long-time Audi owner and currently drive an RS 6 Avant. I was looking for a second car and found a Jeep on your site at Audi Costa Mesa !!!! I am a long-time Audi owner and currently drive an RS 6 Avant. I was looking for a second car and found a Jeep on your site at Audi Costa Mesa. I called the dealership to inquire about the Jeep, emphasizing that I did not want to waste anyone's time. Living in Brentwood, I wanted to avoid making an hour-plus drive unnecessarily. I stated my price and was told to come in. Unfortunately, I was frustrated to discover that the agreed-upon price would not be honored. The representative assured me she had confirmed everything with Jason before inviting me in. I was prepared to finalize the deal today but left feeling upset after driving back through heavy traffic. I believe it is essential for your dealership to honor commitments made during initial conversations. More

Hello. Your company location in Costa Mesa just booked an appointment using my name and information for a car I do not own. I called to request it cancelled Your company location in Costa Mesa just booked an appointment using my name and information for a car I do not own. I called to request it cancelled immediately as it was a fraudulent request, and they refused to confirm that it would be cancelled and hung up on me. I tried calling back multiple times and they “rejected” my several calls. You need to reach out to me at once to cancel this fraudulent appointment. I have no idea who you people are. I just received a “modified” appointment confirmation email modifying the time of the service. It needs to be CANCELLED. I live in a completely different state. Respond to me ASAP please. More

Our family has been purchasing vehicles with Fletcher Jones Audi since 2010. It is always a great experience to select and to buy another car with them. Team members are truly dedicated, invested in maki Jones Audi since 2010. It is always a great experience to select and to buy another car with them. Team members are truly dedicated, invested in making connections with clients and knowledgeable about car industry and their brand. More

The absolute worst car buying experience ever. a sales rep who wouldn’t even go check with finance for the application. I had to call the sales manager and have him hand it to Babak to even get t a sales rep who wouldn’t even go check with finance for the application. I had to call the sales manager and have him hand it to Babak to even get the deal moving. Then wasted a whole day for him to get it to the bank. The. The next day a different sales manager calls and finalizes the deal. Gets sent to finance and again nothing for hours. Repeated phone calls and promises to call back. Finally find out they are selling to another customer, again only finding this out after repeated calls to Garret, with no answer. I have been very polite and have been treated all the worse for it. Calls returned by Garrett 2/10 Deals broken 1/1 Btws: he still hasn’t told me he broke the deal, had to call another sales manger to even find out they ran my credit for a car that wasn’t for sale More