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Audi Fletcher Jones

Costa Mesa, CA

Overview
Reviews
Vehicles
4.2
1,028 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,028 reviews

June 14, 2018

Prompt, efficient service. Another great service experience on my Rs5. Jose was ready for my vehicle as soon as I arrived and had the rental car available. Entire staff is ver More

by CBHRs5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana, Ryan Rabusch
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Jun 14, 2018 -

Audi Fletcher Jones responded

Hi CBHRs5, Thank you for taking the time to leave us your feedback! I am pleased to see Jose was able to earn your 5 star rating. If any questions arise, please don't hesitate to reach out. We are always happy to assist.

June 14, 2018

Sales & Service Entire Sales Experience was excellent from start to finish! All team members handled the transaction in a truly exceptional manner. Service Depa More

by AUDIFAN02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Bradford, Matt Starrett, Jalal Kawa
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Jun 14, 2018 -

Audi Fletcher Jones responded

Hi AUDIFAN02, I am thrilled you chose us and that you were provided the Fletcher Jones Difference. We truly appreciate your praise and I am pleased our team made the whole process enjoyable from start to finish. We look forward to working with you in the future and if you ever have any questions, please don't hesitate to contact us. We are here to help!

June 14, 2018

Service Great customer service & well communicated what we will be expecting to receive in terms of service-reception Genesis is very helpful in suggesting op More

by Denaudi2016pg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gennesis Sanchez
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Jun 14, 2018 -

Audi Fletcher Jones responded

Hi Denaudi2016pg, Thank you for taking the time to leave us your feedback! I am pleased to see Gennesis was able to earn your 5 star rating as we always strive to provide the world-class guest experience whether you’re buying a new car or just coming in for service. We look forward to working with you again soon!

June 12, 2018

I am satisfied with service here I brought my Audi Q7 to this dealer for regular service. Staffs are friendly and supportive, esp Jose Magana. I am satisfied with the service here and More

by Sogood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Report | Print
Jun 14, 2018 -

Audi Fletcher Jones responded

Hi Sogood, I am pleased to hear that our team provided you the world class guest experience and made the whole process enjoyable from start to finish. We strive to be the best in the industry so I am happy to hear your praise. We look forward to working with you again soon!

June 07, 2018

Service Great service from Jose as usual. Was very happy to see he'd moved to the new dealership from the Newport Beach location. Waiting area was very smal More

by taxlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gennesis Sanchez, Jose Magana
Report | Print
Jun 08, 2018 -

Audi Fletcher Jones responded

Hi Taxlady, Thank you for sharing your rating with us and I am pleased to hear we were able to make the whole process enjoyable from start to finish! Although we do strive to provide nothing less than a 5-star experience and we would like to know if there anything that we could have done to better your experience and earn those extra stars? We would love the opportunity to discuss any room for improvement, so please feel free to reach out to us anytime. We look forward to working with you again soon!

June 06, 2018

great I received great service and would go back to this dealership. They were very helpful in getting me a rental car and my car was done on time. More

by Barbara1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
Report | Print
Jun 08, 2018 -

Audi Fletcher Jones responded

Hi Barbara1, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please don't hesitate to reach out.

June 05, 2018

Everything went very well .Jalal was great. He got the product when I needed and got us a good price. Even after sale he gave us full support and walked us thru the safety feat More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalal Kawa
Report | Print
Jun 05, 2018 -

Audi Fletcher Jones responded

Hi Happy Customer, Thank you for taking the time to leave us your feedback! I am pleased to see Jalal was able to earn your 5 star rating as we always strive to provide the world-class guest experience. We look forward to working with you again soon!

June 05, 2018

Great service I received great service and was able to walk away with what I saw as a great deal in the car that was right for me More

by Rachel44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruschka Sanguinetti
Report | Print
Jun 05, 2018 -

Audi Fletcher Jones responded

Hi Rachel44, Thank you for taking the time to leave us your feedback! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the world-class guest experience. We look forward to working with you again in the future and if any questions arise, please don't hesitate to reach out. We are always happy to help.

June 05, 2018

All was excellent and timely. All was excellent. The service people were wonderful. And the work done was very prompt. I was made to feel comfortable notwithstanding the limited wa More

by Howard Herzog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Report | Print
Jun 05, 2018 -

Audi Fletcher Jones responded

Hi Howard, Thank you for sharing your rating with us and I am pleased to hear we were able to make the whole process enjoyable from start to finish! We do strive to provide nothing less than a 5-star experience every time and we would like to know if there anything that we could have done to better your experience and earn that 5th star? We would love the opportunity to discuss any room for improvement.

June 05, 2018

Gennesis was super knowledgeable and extremely professional. Would highly recommend seeking out Gennesis. I’m glad he moved to the new location. He took care of my car at the Newport location More

by Tinaj50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gennesis Sanchez
Report | Print
Jun 05, 2018 -

Audi Fletcher Jones responded

Hi Tinaj50, Thank you for sharing your positive rating with us! We always strive to provide nothing less than 5-star service every time. Is there anything that we could have done to better your experience and earn that 5th star? We would appreciate the opportunity to discuss any room for improvement, so please feel free to reach out to us anytime. We are always happy to help.

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