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Audi Fletcher Jones

Costa Mesa, CA

Overview
Reviews
Vehicles
4.0
1,030 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,030 reviews

July 21, 2021

Dave did a great job in keeping me informed and putting out the options I had for repairs , excellent customer service would use him again and refer others to him More

by Galeythhs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Derebenskiy
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Jul 22, 2021 -

Audi Fletcher Jones responded

Hello, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about David show our dedication in providing world-class Audi Service experiences, and the importance of keeping you updated and on schedule. Looking forward to your next scheduled service visit with him! All the best, Kimberlee Camargo Reputation and Brand Loyalty Manager Kim.camargo@fletcherjones.com

July 21, 2021

Excellent service good customer service they treat you like a family and take some time to see if how they can do better to serve you More

by Javier1mty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Dawson, Mike Burns
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Jul 22, 2021 -

Audi Fletcher Jones responded

Hello Javier1mty, Congratulations on your gorgeous Audi! The team at Audi Fletcher Jones appreciates you taking the time to share your kind sediments regarding your visit with us. It's wonderful reviews like yours that truly represents what we strive for everyday! We are grateful for your business and recommendations and look forward to working with you for many years to come! All the Best, Your Friends and Family at Audi Fletcher Jones

July 21, 2021

I had a great experience while dealing with Henry Chang the service advisor. The car was fixed after a faulty battery and damaged timing cover with leaking oil. However, the other advisor prior to transfer More

by anthony.morris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Chang
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Jul 22, 2021 -

Audi Fletcher Jones responded

Hello Anthony, We greatly appreciate you taking the time to post your 5-stars rating! It brings us so much joy hearing that Henry Chang went above and beyond with getting your vehicle repaired and returned to you all within a timely manner! We'll be sure to pass along the kind words expressed on your behalf. Please allow us to continue providing you with amazing service for your future needs! All the Best, Your Friends and Family at Audi Fletcher Jones

July 21, 2021

I had the best experience. Right from booking an appointment till getting my car. Peter showed all the details of the car and I was in love with my first car. Amazing team. Everything was smooth. More

by S.madhura1806
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Ward, Peter Kiani
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Jul 22, 2021 -

Audi Fletcher Jones responded

Hi S.madhura1806, Congratulations on your beautiful Audi! The team at Audi Fletcher Jones strives to provide each guest with an amazing experience. Our team was beyond happy to read that Peter has always been helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. It was our pleasure to help you get to know every aspect of your vehicle. We are grateful for your business and we look forward to working with you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Audi Fletcher Jones

July 20, 2021

Perfect experience at the dealer. From the online request to first meet and greet to having the car ready was perfect. Stacy was amazing and had everything prepared for me to close the deal. From e More

by new Audi Quattro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Gordon, Marco Saines
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Jul 22, 2021 -

Audi Fletcher Jones responded

Hello, Congratulations on your gorgeous Audi! The team at Audi Fletcher Jones strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Stacy Gordon has always been helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. We'll be sure to relay over the kind words expressed on your behalf. It was our pleasure to help you get to know every aspect of your vehicle. We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Audi Fletcher Jones

July 18, 2021

Good company good service good knowledge good car reasonable prices I will Recommend my friend and family visit this dealer for next car if they need More

by Slinsheen
Recommend Dealer
Yes
Employees Worked With
Mike Burns
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Jul 19, 2021 -

Audi Fletcher Jones responded

Hi Slinsheen, Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! All of us at Audi Fletcher Jones take great pride in serving our guests well. We look forward to assisting you for many years to come and are here to help should you need us. We're wish you many miles of enjoyment! Warm Wishes, Your Friends and Family at Audi Fletcher Jones

July 18, 2021

We had the best experience with Holly Setiadi. He was very helpful, professional and did a wonderful job assisting us with the purchase of our vehicle. We will definitely refer him to friends and family. More

by Tla143
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Setiadi, Holly Setiadi
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Jul 19, 2021 -

Audi Fletcher Jones responded

Hi Tla143, Congratulations on your beautiful Audi! We greatly appreciate you taking the time to post your 5-stars review! With all of the automotive competition out there, it's wonderful to hear that Holly delivered an exceptional sales experience! We'll be sure to relay over the kind words expressed on your behalf. Thank you for allowing us the opportunity to earn your business and we're looking forward to working with you for many years to come and are here to help should you need us! Please reach out to us if we can be of any further assistance to you now or in the future. Take Care, Your Friends and Family at Audi Fletcher Jones

July 18, 2021

Was a great experience being able to get the car I wanted for a great price. Mike was very helpful & easily gave me the best value all week. From the car to the add-ons they always found ways to help me save More

by Garretwei
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Kleinman, Mike Burns
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Jul 19, 2021 -

Audi Fletcher Jones responded

Hi Garretwei, Congratulations on your gorgeous Audi! The team at Audi Fletcher Jones strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Mike has always been helpful, knowledgeable , and assisted you the best pricing to care for your vehicle. It brings us so much joy hearing that Mike went above and beyond with getting you into your desired choice of vehicle. We are grateful for your business and we look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at Audi Fletcher Jones

July 17, 2021

Alex was truly helpful and Peter started strong. No pressure, answered questions thoroughly. The car was just what we were expecting and the boys were a pleasant surprise! More

by Lishohman
Recommend Dealer
Yes
Employees Worked With
Monica Ward, Peter Kiani, Alex Ball
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Jul 19, 2021 -

Audi Fletcher Jones responded

Hi Lishoman, Congratulations on your gorgeous new Audi! Having the opportunity to share our passion and commitment to Audi brand with an amazing guest like yourself is truly a treat! Thank you for allowing Alex the privilege to earn your business and attend to your needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Audi Fletcher Jones

July 17, 2021

Great and easy process and transaction. Friendly and customer focused sales team and very service oriented. David was Excellent and exceptionally friendly and helpful. GREAT More

by spt010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Song
Report | Print
Jul 19, 2021 -

Audi Fletcher Jones responded

Hi Spt010, Congratulations on your gorgeous Audi! We are so appreciative of your loyalty and feedback about your experience with David. I am very happy to hear that our team was able to deliver such exceptional service and help you find the perfect vehicle. We look forward to assisting you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Take Care, Your Friends and Family at Audi Fletcher Jones

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