Audi Fletcher Jones

This was by far the best experience I’ve had in buying a car. The customer service was exceptional and felt like family. Loved it. car. The customer service was exceptional and felt like family. Loved it. More

I would leave 0 stars if I could. Do not purchase or service your vehicle here. Find a different Audi dealer. I have never been so disrespected and had my time wasted like I have by this place. On Sa service your vehicle here. Find a different Audi dealer. I have never been so disrespected and had my time wasted like I have by this place. On Saturday 7/10/2021I made an appt for a factory bent wheel for my Audi S3. When I made the appt I told them I didn't want to leave my vehicle and wanted to wait. Shouldn't have taken them long to take off a wheel and see that it is bent with no damage done to the wheel. I was told that was ok. So I show up for my appt. When I show up I wait and I am told that I need to leave my vehicle through the weekend because a manager is needed. I dont know why a manager is needed but that's what I was told. I told them that I didn't want to leave my vehicle through the weekend and that I specifically said that before I made my appt. So they told me to come back on Monday. I show up on Monday and after a 30 minute wait I finally get help. This time I am told that they need my vehicle for an extended period of time because I don't have an appt. I didnt have an appt because they told me to just bring my vehicle in and that I didn't need one. At this point my frustration level went through the roof. I told them that I will just take my vehicle to another audi dealer. The guy helping which I don't know the name of but he had a boot on one leg from an injury in a very condescending and rude manner told me to have a nice day and walked away. That blew me over the time and I told him F you and he said "you too". I should have never said what I did but the level of customer service drove me to be rude. You don't waste people's time and you sure don't speak to them the way he spoke to me. DO NOT USE THIS DEALER FOR ANYTHING. More

Thank you to the whole team for the experience start to finish. Great car, easy purchasing experience and the team respected my time by making the purchase efficient finish. Great car, easy purchasing experience and the team respected my time by making the purchase efficient More

Amazing customer service and they were very thorough with answering all of our questions. We left feeling like we got a great price and the perfect car! Great experience. answering all of our questions. We left feeling like we got a great price and the perfect car! Great experience. More

Jose and the whole advisor staff are exceptional. In and out in a short time. Loaner ready to drive off. Very clean and modern. Exceptional service out in a short time. Loaner ready to drive off. Very clean and modern. Exceptional service More

David was great to work with. Great customer service - got me an uber home and back, let me know status of my car right when finished. Was a pleasure to work with. got me an uber home and back, let me know status of my car right when finished. Was a pleasure to work with. More

Tremendous customer service and outstanding knowledge of product. Every other dealership should measure the committment of your professionals as a yardstick for their customer experience. product. Every other dealership should measure the committment of your professionals as a yardstick for their customer experience. More

Henry Chang was professional and courteous. He made my experience hassle free. Kudos to him and FJ. The pick up and drop off was great experience hassle free. Kudos to him and FJ. The pick up and drop off was great More

Katia explained the technology very well and offered me Katia explained the technology very well and offered me another time in the future if I needed more help. This is my first Audi and so far I like i Katia explained the technology very well and offered me another time in the future if I needed more help. This is my first Audi and so far I like it. More

This has been one of the best vehicle purchase I have ever had. Everyone there is so nice and friendly which made this buying process so easy and pain free. I highly recommend this dealer ship! ever had. Everyone there is so nice and friendly which made this buying process so easy and pain free. I highly recommend this dealer ship! More