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Audi Fletcher Jones
Costa Mesa, CA
1,028 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,028 reviews
July 07, 2021
Kennedy explained the car well and greeted us with an exceptional spirit. That really added points towards our willingness in purchasing from your dealership. The financial service guy was also thorough exceptional spirit. That really added points towards our willingness in purchasing from your dealership. The financial service guy was also thorough in answering our question, even though I can’t remember his name. More
by NL
Employees Worked With
Kennedy Emesibe, Mike Burns
July 07, 2021
This has been one of the best vehicle purchase I have ever had. Everyone there is so nice and friendly which made this buying process so easy and pain free. I highly recommend this dealer ship! ever had. Everyone there is so nice and friendly which made this buying process so easy and pain free. I highly recommend this dealer ship! More
by lstjulian
Employees Worked With
Holly Setiadi definitely 5star, Holly Setiadi
July 06, 2021
I don't EVER leave reviews, unless it's worth it... Watch out for this dealership, or rather, their services, their charges, and their service director, Julian Kim. I have taken all of my Audi's to them for out for this dealership, or rather, their services, their charges, and their service director, Julian Kim. I have taken all of my Audi's to them for many years, and they've always been GREAT! Ryan, Henry, and everyone in service has always been wonderful, and the services they did were always top notch... Until... About 7 months ago Audi Fletcher Jones charged me for a service, that was not completed. I have documentation from them even stating that what they did was not completed. They asked me to do what they needed me to do, then bring my car back to them and they would finish the job, without charging me again. I have since moved out of California, so now I will not be bringing my car back to them to complete the job. However, Audi Las Vegas, is going to charge me FULL PRICE, again, to complete the job that Fletcher Jones couldn't! So I have asked Audi Fletcher Jones to refund me, and they said "no." Julian Kim, who is their service director, is a complete disgrace to not only Fletcher Jones, but the Audi name and company overall! He was extremely rude, constantly talking over me, and was even so rude that he hung up on me. I spoke to my lawyer, and he said because the dollar amount is only $2,381.90, to file with the small claims court; So I guess that's what I'll be doing... Hey Julian, hope it's worth it! Lol! Let me know if you would like to work something out that's fair to Audi, and to me... You have my number. Xxoxo More
by halowood
Employees Worked With
Jose Magana, Ryan Rabusch, Julian Kim
July 06, 2021
Worst experience with a salesperson at Audi Fletcher Jones. I went to Audi Fletcher's dealership to get a test-drive of the selected car and Kennedy Emesibe meet me in the hall and offered to help me w Jones. I went to Audi Fletcher's dealership to get a test-drive of the selected car and Kennedy Emesibe meet me in the hall and offered to help me with this. He was looking for car keys for a long time and because of this our test drive was delayed. After the test drive, I negotiated the price with him and with his manager, but I had to go to pick up the child from the nanny, and promised to call him back as soon as I pick him up. Later, I called him and said that I wanted to buy a car and ready to come within half an hour to complete the deal. Kennedy said he needed to talk to the manager to get final approval. He called me back 15 minutes later and confirmed that the manager had approved the deal and that the car was mine. I provided my finance info to him over the prone not to waste a time and called an Uber. On the way to the dealership, Kennedy called me and stated he had just sold the car to another buyer. This is a blatant attitude towards a customer, a violation of California law, and my worst experience with a salesperson. I do not recommend anyone to do business with Kennedy and Audi Fletchers. More
by Dmitry
Employees Worked With
Kennedy Emesibe
July 02, 2021
Having purchased or leased many cars over the last 50 years, what I notice most was the professionalism of everyone at the car dealership starting with the receptionist to the day staff prepping the car years, what I notice most was the professionalism of everyone at the car dealership starting with the receptionist to the day staff prepping the car for my receipt. I could not have been happier with the Attitude and sincerity of everyone that I’ve dealt with as they were all very happy with my purchase. Stacy Gordon was very patient in explaining various options and also correctly emphasizing that the Audi E Tron I was purchasing would’ve been purchased by someone else had i not followed his recommendation. And the several follow up phone calls since the purchase have also been very professional and considerate of my time and schedule availability. All in all I could not be happier and Stacy Gordon truly demonstrates the Service Excellence that This dealership is known for. More
by Jeffreyjevans
Employees Worked With
Stacy Gordon, Monica Ward
