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Audi Fletcher Jones

Costa Mesa, CA

Overview
Reviews
Vehicles
4.2
1,028 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,028 reviews

June 09, 2021

Probably the best staff I have I have had experienced in buying a car. Will be recommending to friends if they ever want to buy an Audi. More

by carlos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Johnson, Noah Marcos
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Jun 09, 2021 -

Audi Fletcher Jones responded

Hello Carlos, Congratulations on your beautiful new Audi! We are so appreciative of your loyalty and feedback about your experience with us. I am very happy to read that our team was able to deliver such exceptional service and help you find the perfect vehicle. We look forward to working with you and are here to help should you need us. Welcome to the Audi family! We're wishing you many miles of enjoyment! Take Care, Your Friends and Family at Audi Fletcher Jones

June 09, 2021

I had a wonderful service visit. The team members who assisted were wonderful. The professionalism and attention to detail was fantastic. Also, my car looked brand new when I picked it up. It was like I More

by Emerrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
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Jun 17, 2021 -

Audi Fletcher Jones responded

Hello, We are truly appreciate you taking the time to recognize our talent team by rewarding us with your thoughtful review! Our team is grateful to know of their fantastic service as we are truly honored to have earned your business & recommendations! Please feel welcome to contact us anytime! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 08, 2021

Steve RobertTylerSales Managers Katia Thanks for Steve Robert Tyler Sales Managers Katia Thanks for taking good care of my clients. Patrick Phelps. I believe Steve said there would be a pro More

by Corvette Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katia Campbell, Tyler Dawson, Steve Milrot
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Jun 08, 2021 -

Audi Fletcher Jones responded

Hi Mike, Congratulations on your new gorgeous Audi! The team at Audi Fletcher Jones appreciates you taking the time to share your kind sediments regarding your visit with Steve, Robert, Tyler, and Katia. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! We are grateful to have earned your business and our team of associates are looking forward to working with you for many years to come! All the Best, Your Friends and Family at Audi Fletcher Jones

June 08, 2021

Service was completed ahead of the promised completion time which was amazing. My car was washed and looked better than when I brought it in. My service advisor, Jose provided me with exceptional customer More

by jnscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Report | Print
Jun 08, 2021 -

Audi Fletcher Jones responded

Hello Jnscott, It's really rewarding hearing that Jose was able to assists and provide you with outstanding service throughout your recent visit with us. We're glad to see Jose went above and beyond with getting your vehicle repaired and returned to you all within a timely manner. Providing a courtesy car wash is one of the many perks we offer to our guests. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

June 05, 2021

Love the pickup and delivery service. Only problem is the cost of service at a dealership is crazy expensive so you pay for the service indirectly. More

by johnm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
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Jun 17, 2021 -

Audi Fletcher Jones responded

Hello, Your business and wonderful recommendations regarding our pick-up and delivery service mean the world to us and we couldn't be more pleased to know what a great compliment this was in attending to the service for your Audi! Thank you for your helpful insight as we will continue to do our very best to offer competitive pricing with in our market to ensure you receive the most valuable service. We look forward to providing you the same great service experience again at your next scheduled visit! Please feel welcome to contact us anytime! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 04, 2021

Great customer service and was treated quickly and professionally by everyone there. It made buying a car painless and quick and it’s somewhere I’d go back to do it all over again More

by Brycehunt24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Maurizi, Monica Ward
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Jun 04, 2021 -

Audi Fletcher Jones responded

Hello Bryce, Congratulations on your gorgeous Audi! Thank you for choosing Audi Fletcher Jones! It is our top priority to give guests an amazing experience. With that being said, it is a delight to hear our team ensured you had a great time assisting you the best pricing to care for your vehicle. We are thrilled to know of the great efforts put forth during your visit and appreciate you complimenting our level of professionalism. Our team of associates are looking forward to working with you for many years to come! We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Audi Fletcher Jones

June 03, 2021

Everyone here was so helpful and accommodating. Very professional staff that made sure we were taken care of. Cameron showed us around and was amazing! More

by Skmshay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Racine, Tyler Dawson, Cameron Phillips
Report | Print
Jun 03, 2021 -

Audi Fletcher Jones responded

Hi Skmshay, Congratulations on your new gorgeous Audi! The team at Audi Fletcher Jones strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Cameron has always been helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. We'll be sure to pass along the kind words expressed on your behalf. Guest satisfaction is our highest priority and we are thankful for your kind feedback. We are grateful for your business and we look forward to working with you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Audi Fletcher Jones

June 02, 2021

Mike and the team were amazing. They had the car in stock that I was looking for, gave me a great rate, more than I expected for my trade in and an awesome rebate from Audi. From the time I walked in the doo More

by ewr_iii
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Marcos, Mike Burns
Report | Print
Jun 03, 2021 -

Audi Fletcher Jones responded

Hello, Congratulations on your new beautiful Audi! Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! All of us at Audi Fletcher Jones take great pride in serving our guests well. Thank you for allowing Mike the privilege to earn your business and attend to your needs! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! We're thrilled to know of the great efforts put forth during your visit and appreciate you complimenting our level of professionalism. Our team is grateful to have earned your business and we wish you many miles of enjoyment! Best Wishes, Your Friends and Family at Audi Fletcher Jones

June 02, 2021

Mike was awesome and communication was on point. We finalized the deal via text, I booked my ticket from Sacramento, flew up and picked up my new RS5. Truly a First class experience with Mike and the F More

by Omar Tarin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Saines, Mike Burns
Report | Print
Jun 03, 2021 -

Audi Fletcher Jones responded

Hi Omar, Congratulations on your gorgeous Audi RS5! Thank you for choosing Audi Fletcher Jones! It is our top priority to give guests an amazing experience. With that being said, it is a delight to hear Mike ensured you had a great time while searching for the perfect vehicle. We're so glad you like Mike's work! We'll be sure to pass along the kind words expressed on your behalf. It was our pleasure to help you get to know every aspect of your vehicle. Thank you for allowing us the privilege to earn your business and attend to your needs! Having the opportunity to share our passion and commitment to Audi brand with a wonderful guest like yourself is truly a treat! We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Audi Fletcher Jones

May 31, 2021

Very nice salesperson. He took his time explaining the car features and test driving the vehicle. I would like a copy of the sales documents emailed to me. More

by e13777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennedy Emesibe
Report | Print
May 31, 2021 -

e13777 responded

Great

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