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Audi Fletcher Jones

Costa Mesa, CA

Overview
Reviews
Vehicles
4.2
1,028 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,028 reviews

April 23, 2021

Very efficient staffs and service advisor. Got me in and out quickly from dropping off vehicle for service, to getting a rental and the return of vehicle for pick up. I'm very please with this dealership's More

by Zhanhuan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Phillips, Issel Herrera, Noah Marcos
Report | Print
Apr 27, 2021 -

Audi Fletcher Jones responded

Hi Zhanhuan, Our team of associates are excited to hear that you were assisted promptly and provided with amazing service throughout your recent visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and we look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Audi Fletcher Jones

April 22, 2021

Well organized and efficient operation. Paul made it easy for me with my busy schedule and was very courteous and responsive. The actual work took longer than I expected but having a loaner made this More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Panya
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Apr 29, 2021 -

Audi Fletcher Jones responded

Hello Eric, Thank you for your business and genuine feedback! We greatly appreciate your positive insight and taking the time to share such thoughtful sediments for Paul! If we may offer further assistance, please feel free to contact us anytime. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 21, 2021

Glad to see that the service department is humming. Jimmy was great and everything turned out well. Glad to have Audi Fletcher Jones at the new location. More

by scottcarp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Molina
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Apr 22, 2021 -

Audi Fletcher Jones responded

Hi Scott, It's really rewarding hearing that Jimmy was able to assist and provide you with amazing service throughout your recent visit with us! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to seeing you again at your next scheduled interval. Take Care, Your Friends and Family at Audi Fletcher Jones

April 21, 2021

I called multiple dealerships and and what brought me in was The salesman Joshua Gonzalez He is nice and transparent and made it easy for me to make this decision More

by brian w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Gonzalez, Joshua Gonzalez
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Apr 22, 2021 -

Audi Fletcher Jones responded

Hello Brian, Congratulations on your new gorgeous Audi! The team at Audi Fletcher Jones appreciates you taking the time to share your kind sediments regarding your visit with Joshua Gonzalez! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Our team was beyond happy to read that Joshua has always been helpful, knowledgeable, and assisted you the best pricing to care for your Audi. We're grateful for your business and we look forward to working with you for many more years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

April 20, 2021

Josh was a pleasure for my wife and I to work with. He was informative and made the leasing experience enjoyable. The entire body of employees I interacted with during my time at Fletcher Audi displayed s More

by robert1.srittichier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Gonzalez
Report | Print
Apr 20, 2021 -

Audi Fletcher Jones responded

Hi Robert, Congratulations on your new gorgeous Audi! We are so appreciative of your loyalty and feedback about your experience with Josh Gonzalez! Glad to see Josh was able to assist the best pricing to care for the Audi of your choice. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Audi Fletcher Jones

April 19, 2021

Jimmy is professional, knowledgeable and friendly! We were pleased by the service he provided. We highly recommend this dealership and will definitely go back there again. More

by VCL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Molina
Report | Print
Apr 20, 2021 -

Audi Fletcher Jones responded

Hello, We greatly appreciate you taking the time to post your 5-stars review regarding your most recent experience with Jimmy! It's great seeing that we were able to assist with getting your vehicle repaired and returned to you all within a timely fashion! Thank you for allowing us the opportunity to earn your business and we look forward to serving you for many more years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

April 19, 2021

Ashley was amazing! She was very knowledgeable, thorough, kind and patient. Wasn’t in a hurry even when it was late in the closing hour. It was the most pleasant experience I’ve ever had in my 20 years of bu More

by GusCarranza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Oviedo
Report | Print
Apr 20, 2021 -

Audi Fletcher Jones responded

Hi Gus, Congratulations on your new beautiful Audi! It is our top priority to give guests an outstanding experience. With that being said, it is a delight to hear Ashley ensured you had a great time while searching for the perfect vehicle. Glad to see she assisted with getting you the best pricing to care for your vehicle of your choice. We are thrilled to know of the great efforts put forth during your visit and appreciate you complimenting our level of professionalism. We're looking forward to welcoming you back soon! Take Care, Your Friends and Family at Audi Fletcher Jones

April 17, 2021

Katia was professional, fair and a really good salesperson! Glad to have met her! Out experience felt thoughtful and informative. We felt comfortable making a decision with our new car purchase af More

by Singhnj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katia Campbell, Marco Saines
Report | Print
Apr 17, 2021 -

Audi Fletcher Jones responded

Hi Singhnj, Congratulations on your new beautiful Audi! We are so appreciative of your loyalty and feedback about your experience with us. I am very happy to read that Katia went above and beyond with assisting you the best pricing to care for your new vehicle of choice. We'll be sure to relay over the kind words expressed on your behalf. We are ecstatic to welcome you to our Fletcher Jones family! Our team is truly flattered to have such heartfelt recommendations and look forward to working with you for many more years to come! All the Best, Your Friends and Family at Audi Fletcher Jones

April 15, 2021

Everyone I encounteted at Fletcher Audi were courteous and helpful. My car was washed and delivered on time. Jimmy was very polite and explained every detail to me More

by hutchcdm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Molina
Report | Print
Apr 19, 2021 -

Audi Fletcher Jones responded

Hello, Thank you for business and the opportunity to serve you! Our team at Audi Fletcher Jones cares greatly about the guest experience and is happy to hear of the amazing level of service and great confidence you have working with entire team! Please feel welcome to contact us anytime! Kind Wishes, Your Friends and Family at Audi Fletcher Jones

April 14, 2021

We had the best car buying experience purchasing our new We had the best car buying experience purchasing our new 2021 A4 from Robert Randall. My fiancée and I appreciate all of Robert’s assistance through More

by marcjimenezz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert J Randall
Report | Print
Apr 15, 2021 -

Audi Fletcher Jones responded

Hi Marc, Congratulations on your new 2021 Audi A4! We greatly appreciate you taking the time to post your 5-star review! With all of the automotive competition out there, it's wonderful to hear that Robert Randall exceeded your expectations and delivered an exceptional sales experience. Glad to see that Robert was able to get you into your desired choice of vehicle all within the best price range. Guest satisfaction is our highest priority and we are thankful for your kind feedback. We are extremely grateful to hear that you enjoy our new facility as much as we do! Please feel free to reach out to us if there's anything else we could possibly be of assistance with now or in the nearby future. We're wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at Audi Fletcher Jones

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