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Audi Fletcher Jones

Costa Mesa, CA

Overview
Reviews
Vehicles
4.2
1,028 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,028 reviews

April 14, 2021

It was truly a great experience excellent customer service. Abel and Michelle work with me with an abundance of patients answering all my questions and making sure that I was a happy customer. More

by acastellanos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Racine, Abel Ou
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Apr 15, 2021 -

Audi Fletcher Jones responded

Hello, We greatly appreciate your positive review and thank you for the 5 star rating! Guest satisfaction is very important to us and loved reading of the abundance of patients the team offered attending to your questions for your beautiful new Audi! We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your purchase! Enjoy! All the Best, Your Friends and Family at Audi Fletcher Jones

April 14, 2021

The new dealership is beautiful, and the sales person was very helpful. We got a great deal for our trade in, and their price on the new vehicle was competitive with the current market. Very pleased. More

by Aaharding11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shyla Jones, Monica Ward
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Apr 15, 2021 -

Audi Fletcher Jones responded

Hello, Congratulations on your Audi! The team at Audi Fletcher Jones appreciates you taking the time to share your kind sediments regarding your most recent sales visit with us. It's wonderful to hear that our team went above and beyond with getting you the best pricing to care for your vehicle. We are thrilled to know of the great efforts put forth during your visit and appreciate you complimenting our level of professionalism. Our team of experts are looking forward to working with you for many more years to come! Please feel free to reach out to us if there's anything else we could possibly be of assistance with now or in the nearby future. Take Care, Your Friends and Family at Audi Fletcher Jones

April 13, 2021

Greattttt customer service very clean loved the fact that they knew what I wanted and made it work weather it be with my payments, extended warranty for the future and all concern and questions I had. Specia More

by Love my car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Marcos, Kennedy Emesibe
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Apr 14, 2021 -

Audi Fletcher Jones responded

Hi, Congratulations on your new beautiful Audi! Thank you for choosing Audi Fletcher Jones! It is our top priority to give guests an outstanding experience. With that being said, it is a delight to hear that both Kennedy and Nia ensured you had a great time while searching for the perfect vehicle. We are thrilled to know of the great efforts put forth during your visit and appreciate you complimenting our level of professionalism. Our team is extremely flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Best Wishes, Your Friends and Family at Audi Fletcher Jones

April 12, 2021

The experience all in all was awesome. Other car dealerships should do some kind of internship at Audi :) Fletcher Jones! KATIA was fantastic and very easy to talk to. Explained the functions of the More

by mlsamonte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katia Campbell, Monica Ward
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Apr 13, 2021 -

Audi Fletcher Jones responded

Hello, Congratulations on your new Audi! Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! With that being said, it is a delight to hear Katia ensured you had a great time while searching for the perfect vehicle. It was our pleasure to help you get to know every aspect of your vehicle. All of us at Audi Fletcher Jones take great pride in serving our guests well and we are grateful to have earned your business! All the Best, Your Friends and Family at Audi Fletcher Jones

April 10, 2021

Sahara was exceptional she responded back to all of my calls and Text at a reasonable time she was very professional The information she gave me on my car that was going on was very accurate More

by derialee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sahara Spellman
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Apr 13, 2021 -

Audi Fletcher Jones responded

Hi Derialee, It's really rewarding hearing that Sahara was able to assist and provide you with outstanding service throughout your most recent visit with us. Glad to see that Sahara was very helpful and attentive while your vehicle was in for repairs. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to serving you for many more years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

April 10, 2021

Henry was excellent in all communication with my Q3. Fast reply & accomplished all needs. Big thanks for keeping my car up tp speed for us. Much apricated. Thanks, The Osti Family More

by ostibay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Jones
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Apr 13, 2021 -

Audi Fletcher Jones responded

Hi Osti Family, Thank you for taking the time to share your feedback and 5-star rating regarding your most recent experience with Henry Chang! It's great hearing that Henry was attentive while your vehicle was in getting repaired. Our team of experts are looking forward to seeing you again at your next scheduled interval. Take Care, Your Friends and Family at Audi Fletcher Jones

April 10, 2021

Consistently excellent service over the years. Everyone on the phone and in person is courteous and professional. The service and maintenance checks are thoroughly done and always well explained before and More

by barrame
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana, Michael Quezada, Issel Herrera
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Apr 13, 2021 -

Audi Fletcher Jones responded

Hi Barrame, Our team of experts are excited to hear that you were assisted promptly and provided with outstanding service throughout your most recent service visit with us. Thank you for allowing us the opportunity to earn your business and we are looking forward to working with you for many more years to come! Best Wishes, Your Friends and Family at Audi Fletcher Jones

April 09, 2021

Excellent experience. Thank you.Rah & the SC team Excellent experience. Thank you. Rah & the SC team appreciate you all. The service reps and leadership team are amazing. They go above and beyond. Th More

by rah.dule
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana, Ryan Rabusch, Julian Kim, Paul Panya, Issel Herrera
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Apr 09, 2021 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones service department. Our team is delighted to hear about your exceptional experience and quality work. We look forward to serving you again.. Best, Your Friends and Family at Audi Fletcher Jones

April 08, 2021

Excellent buying experience for my first Audi. Ashley was very professional and helpful throughout this process. Audi Fletcher Jones will be the recommended dealership when my friends looking to purchas More

by Christina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Payne also provided timely response to my initial inquiry., Ashley Oviedo
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Apr 08, 2021 -

Audi Fletcher Jones responded

Hi Christina, Thank you for such thoughtful recommendations! Our team was elated to read that Ashley took fantastic care of you by being helpful, professional and turning your buying experience into a memorable time! We are incredibly grateful to have earned your business and a lifelong loyal customer too! Congratulations on your new Mercedes-Benz! Enjoy and welcome to the Fletcher Jones Family! Warm Wishes, Your Friends and Family at Audi Fletcher Jones

April 07, 2021

Excellent service and attention. Very little sales pressure . I highly recommend them and will encourage all of my friends to go the Fletcher Jones AUdi. More

by gyeo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Delasantos
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Apr 08, 2021 -

Audi Fletcher Jones responded

Hello, We absolutely value your feedback and thank you for the 5 star rating! It is truly wonderful to have your kind feedback regarding your low pressure, excellent & friendly service experience with Chad! We look forward to assisting you, your friends and family and providing you all that same great service level of service each and every visit! Warmest regards, Your Friends and Family at Audi Fletcher Jones

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