Audi Fletcher Jones

Bad Experience with FLETCHER JONES AUDI While searching for a SUV online I found a used 2018 Audi SQ5 Premium Plus for $46,983, Black Red interior with 3550 miles at FLETCHER JONES AUDI. I r While searching for a SUV online I found a used 2018 Audi SQ5 Premium Plus for $46,983, Black Red interior with 3550 miles at FLETCHER JONES AUDI. I replied online and on Tuesday morning I received a call from Erika Milton. I requested that they bring the car to my home because I wanted to see if it fit into garage with the roof rails on it and also to appraise my AUDI S4. She responded later that the Manager was unavailable at that time. Erika stated that she would call me the next day. This was Tuesday, and I had appointments Tuesday, Wednesday, and Thursday. Erika called me Wednesday and said they could not come to my home. She should have stopped there! She continued to talk and justify why FLETCHER JONES AUDI did not operate this way and most people come into the store and buy a car and leave. Erika’s tone was defensive and argumentative and I ended the phone conversation. I called FLETCHER JONES AUDI directly and asked for the name of the General Manager. I was told he was Brandon Hill. I asked to speak with him and I waited a while on hold and was eventually told that he was unavailable. I requested a call back. I never received a call back from Brandon Hill. That afternoon I received credit application from Michelle Racine from FLETCHER JONES AUDI, I filled it out completely and also forwarded a Pre-Approval letter from Southland Credit Union. Because I wanted to purchase this car, I got the price from Southland Credit Union for a 7-year, 100,000-mile warranty. I called Michelle Racine who was helpful. I told her that I wanted to purchase the car and was willing to make a deposit. I also mention 2 more things to Racine; 1. I think that Erika Milton handed our last call unprofessionally. Racine said they would review the phone conversation. 2. Racine said she would have Brandon Hill; General Manager call me. For the second time I did not receive a call from Brandon Hill. On Thursday I noticed that the 2018 Audi SQ5 was removed from the online website. A short time later I received from Erika Jones informing me that the car I was interested in had been sold. Would I be interested in anything else from FLETCHER JONES AUDI. I said no and ended the phone call. During my entire interaction with FLETCHER JONES AUDI I received no calls from any Manager or Qualified Salesperson. My two messages to Brandon Hill did not result in a phone call. I found the interaction with FLETCHER JONES AUDI to be substandard and unprofessional. I do not like the way I way treated and THIS IS THE WORST CAR BUYING EXPERIENCE IN MY LIFE. I have owned four AUDI’S and love the brand. My friends have bought six AUDI’s as a result of my loyalty to the brand. Larry Baker More

Overall, pleasant! Maxwell, made the whole process a breeze and effortless. Vey appreciative for his help. He was really nice and friendly someone I will definitely reco Maxwell, made the whole process a breeze and effortless. Vey appreciative for his help. He was really nice and friendly someone I will definitely recommend. More

A new wonderful way of dealerships to handdle sales!!!! I'm 70 years old and have dealt with car dealerships for more than half a century. Very seldom it has been a nice experience. This time at AUDI FLETCH I'm 70 years old and have dealt with car dealerships for more than half a century. Very seldom it has been a nice experience. This time at AUDI FLETCHER JONES it was wonderful!!! No pressure, no lies, no miss representations, no rushing. The sales team of Robert and Stacy very much made me feel that they wanted to meet my needs. Thank you to the whole staff and successful management. More

Despite issues surrounding Covid 19, the staff was very professional. Alex was good to work with answered my questions. When I had issues with the MyAudi app, the staff worked to get it resolved quickly. O professional. Alex was good to work with answered my questions. When I had issues with the MyAudi app, the staff worked to get it resolved quickly. Overall great experience. More

Henry in Service at Audi Fletcher Jones did a great job scheduling,finishing on time, providing me a free loaner and throwing in a free car wash. Very happy. scheduling,finishing on time, providing me a free loaner and throwing in a free car wash. Very happy. More

Assist with my car maintenance since moving to Orange County. Delightful staff, notably frank in service who is my advisor. Thanks for all you do! County. Delightful staff, notably frank in service who is my advisor. Thanks for all you do! More

Fast and efficient! Although I was bummed that a known TSB issue on the fuel door not unlocking had to be handled out of pocket cause my warranty ended last March, Audi F Although I was bummed that a known TSB issue on the fuel door not unlocking had to be handled out of pocket cause my warranty ended last March, Audi FJ Costa Mesa took care of the repair quickly. Henry is always great to work with! 👍 More

Easy in and out Henry helped me and made the service process simple. He communicated along the way and there were no surprises. My car was ready when promised. Henry helped me and made the service process simple. He communicated along the way and there were no surprises. My car was ready when promised. More

Great service Both reps were outstanding. Michelle was able to get me the car I wanted. She went over and above. Katia explained all about the car very well. Both reps were outstanding. Michelle was able to get me the car I wanted. She went over and above. Katia explained all about the car very well. More

Quick and efficient Came in for a recall notice and was handled very quick and with friendly service. Appointment set, reminders and update when done were all nice touche Came in for a recall notice and was handled very quick and with friendly service. Appointment set, reminders and update when done were all nice touches and made it easy. Thanks. More