Audi Fort Lauderdale - Service Center

Deceptive Service Repairs I recently, took my vehicle into the shop for major repairs. I spent thousands of dollars at this dealership. Upon, the completion of my repairs, I I recently, took my vehicle into the shop for major repairs. I spent thousands of dollars at this dealership. Upon, the completion of my repairs, I pick the vehicle up and two days later, I had more problems then when I came into the shop. The service person SM appeared to be incompetent to know anything what was going on. I return the vehicle back to the shop, as they completely, messed up the vehicle. They kept my vehicle for almost a month. I called and emailed the service guy, several times. No response, then I jad to physically go to the shop. As I approached the counter, it appeared I was giving the run around. I was advised my car would be ready, it only needed a recharge. Four days after I received a call stating that, my vehicle was ready to go. The next day I get a call from the service manager explaining they wanted to put me into a pre-owned vehicle because the vehicle was old. It is my intent that the service department took advantage of this consumer, They lied, no communication between the service manager and the service personnel. I would not recommend this dealership to anyone. They destroyed my vehicle with the intent to get me to purchase a new vehicle. More

great service experience I had a very peasant couple of experiences servicing my Audi S5 2010 cabrio with Audi Fort Lauderdale. TO start with, the dealership itself is superb I had a very peasant couple of experiences servicing my Audi S5 2010 cabrio with Audi Fort Lauderdale. TO start with, the dealership itself is superb, brand new and squeaky clean. The wait time is minimal, and the facilities are extremely comfortable. Luis, Cody, Many and Ashley are absolute professionals. For the first time in they fixed my leaky roof and offered me a loaner. My second time I brought the car in was a for a long undetected shimmy at 70 miles or so an hour. Cody and Luis took the time to explain what could be the issue and fixed it by applying road-simulated tire balancing techniques. Luis also took time to recommend best type of oils to use to get the best performance for my car. I am always welcomed and made to feel like family when I visit the dealership. More

amazing customer service I discovered I had a nail in a tire (turned out to be 2 tires), and called the dealership close to closing time. The manager, Steve, had a loaner read I discovered I had a nail in a tire (turned out to be 2 tires), and called the dealership close to closing time. The manager, Steve, had a loaner ready for me and I was in and out in 10 mins. The service advisor, Rob, is always reachable. He called me, told me what they found, and had my car ready for me promptly. This dealership has far exceeded my expectations as I've purchased many cars over the years. I can't praise them enough. More

Best Customer Service and Audi Facility Audi of Fort Lauderdale is a new facility and is state of the art with the best customer amenities I have ever come across. Luis Pagani was my servic Audi of Fort Lauderdale is a new facility and is state of the art with the best customer amenities I have ever come across. Luis Pagani was my service consultant and went above and beyond to help me with my wife's audi tt, that we both love. The car had a few issues that are very technical and need to be explained, Luis was very patient and answered all of our questions and helped us weigh our options. It is customer service like this that is hard to find and is the reason I will only take my car to Luis and Audi of Fort Lauderdale from now on. Highly recommended! More

Amazing service! Everyone was extremely friendly and professional. I dealt with Rob and after my visit he had my car hand washed and the inside all cleaned and vacuume Everyone was extremely friendly and professional. I dealt with Rob and after my visit he had my car hand washed and the inside all cleaned and vacuumed. The new facility is beautiful. Coming from Canada, I was nervous as to how my new dealership would be compared to the one at home. I am so extremely grateful to have such a wonderful Audi dealership so close to my new home. Everyone I dealt with was so helpful and caring. An overall amazing experience! More

Beautiful new facility with continued great customer service This is my first time in the new service/dealership center. I used to take my car to the Lighthouse Point facility. WOW. The facility is gorgeous. This is my first time in the new service/dealership center. I used to take my car to the Lighthouse Point facility. WOW. The facility is gorgeous. Spacious and clean inside. You pull inside the building to start your service--very classy touch. It is not fully ready but on the second floor there will be a café area. The service continues to be top notch. Rob is always great to work with. Very honest and helpful. More

Great professional staff , for service is the best. Great Mechanics and always the greatest service. New location is bigger, better and great atmosphere. The staff always make , for service is the best. Great Mechanics and always the greatest service. New location is bigger, better and great atmosphere. The staff always make you feel like family. More

Audi Ft Lauderdale -Amazing service! I brought my 2013 Audi A4 Quattro in about a week ago for a service. This dealership is by far the nicest Audi dealership I have ever had the pleasure I brought my 2013 Audi A4 Quattro in about a week ago for a service. This dealership is by far the nicest Audi dealership I have ever had the pleasure of stepping foot in. The employees are all very friendly and treat their customers with the utmost quality and respect that one would expect of a high end auto dealership. Luis Pagani is by far the best service adviser I have ever dealt with! I will continue to make the drive to this dealer for all my service needs and future vehicle purchases(even though I live a few blocks from Pembroke Pines Audi), and I'll definitely be recommending Luis Pagani. The service at this dealership puts the competition to shame. More

Excellent First Impression I brought in my 2015 Audi S3 in for its first service. The dealership itself was very nice and I was immediately greeted with a smile by Luis Pagani. I brought in my 2015 Audi S3 in for its first service. The dealership itself was very nice and I was immediately greeted with a smile by Luis Pagani. My car was swiftly taken away to begin service. As I was waiting I was approached by Steve Kincaid who introduced himself as the sales manager. He told me he had a car just like mine. So we began to talk and I ended up with a tour of the entire facility including inventory, car wash, service bay and delivery showroom all of which was five days old. I was very impressed with the attention I received while I was there. Speaking with Luis I quickly realized he was a car guy like myself and I immediately felt the same level of attention would be paid to my car as I had received. My car came back to me serviced, washed, and the interior cleaner than I left it. Thank You Audi Ft Lauderdale for making an excellent first impression. More

Robert Milton lied to me and tried to overcharge me by 500% Liars and Thieves! Quoted me 10 hours of labor for a job that shows as being a 3 and half hour job. They are specialists and charge more, they charge Liars and Thieves! Quoted me 10 hours of labor for a job that shows as being a 3 and half hour job. They are specialists and charge more, they charge a premium for poor service and are dishonest. Stay away from them! always seek a second opinion. More