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Audi Fort Washington
Fort Washington, PA
268 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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268 Reviews of Audi Fort Washington
July 21, 2020
Profesional I was working with Robert Prigge. He was upfront, patient and professional throughout the entire process. I ended up getting a car from out of state I was working with Robert Prigge. He was upfront, patient and professional throughout the entire process. I ended up getting a car from out of state that was delivered to me. I would highly recommend working with him directly for all your Audi needs. More
by Mohan Prasad
Employees Worked With
Robert Prigge
July 13, 2020
Less than stellar customer service During the day of purchase I was left waiting for four hours in the showroom. There was only one finance person available and I was left waiting way t During the day of purchase I was left waiting for four hours in the showroom. There was only one finance person available and I was left waiting way too long. During the car purchase I was promised wheel locks and removal of the front license plate. I called and was told license plate replacement part was not in yet. It's now been about a month and I haven't heard anything. More
by agreb
Employees Worked With
General Sales Audi Willow Grove
June 29, 2020
Terrible experience. Went to look at used cars, had appointment, waste of time. The salesman (Chris?) was too busy and had no interest to discuss anything while waiting for car to come back from test appointment, waste of time. The salesman (Chris?) was too busy and had no interest to discuss anything while waiting for car to come back from test drive. Was told to wait over there, and sales person disappeared. After 5 minutes, gave up and left. Spent 20 minutes in showroom, 20 seconds talking to salesman. Very disappointed, but look at the other reviews, apparently indicative of many experiences. BDC was great! Tyler got me in the door and excited to be there! Wish he could have helped me at dealership. More
by HammerZeit
Employees Worked With
Chris, Tyler
March 04, 2020
waste of time we test drove a vehicle on a saturday that they didn't have the title to. They asked us to come back Tuesday at 430 to pick up the car. At 2pm Tuesd we test drove a vehicle on a saturday that they didn't have the title to. They asked us to come back Tuesday at 430 to pick up the car. At 2pm Tuesday, they didn't even run the credit. When we got there we waited 45 minutes to be told we would have to wait another 45 minutes, because finance was behind. on a Tuesday afternoon, when they had 3 days to process everything and get the vehicle and paperwork ready for us when we arrived. When we told him we were leaving and not purchasing the vehicle, the only thing he said was we'll have your deposit mailed in 7-10 business days. I would never go back again. More
by Tannep25
Employees Worked With
Alex
February 18, 2020
They were out of A4s I was on the hunt for my next car and decided to check out Audi because I was coming out of a BMW. I walked in and started talking to a sales person. I was on the hunt for my next car and decided to check out Audi because I was coming out of a BMW. I walked in and started talking to a sales person. I explained I was searching from my next car, currently had a 3 series and wanted to know what Audi was like because I had never been in one. He looked at his computer for a few seconds and said "they were out of cars". Slightly bewildered I then asked if they had anything pre-owned and he said "no". Confused at the lack of trying to sell me a car I walked out of the dealership and went on the website to see they had plenty of A3s and A4s in stock. Needless to say I won't be purchasing a car from this dealership. More
by potchkey
Employees Worked With
Nicholas Darr
January 09, 2020
Oil Consumption issue on my A4 I was just over 8 years but under 80k miles (the extended warranty period for my A4), so took my 2011 A4 to them to check on the oil consumption. The I was just over 8 years but under 80k miles (the extended warranty period for my A4), so took my 2011 A4 to them to check on the oil consumption. The service advisor said they would do a comprehensive check and then check with Audi of America if they would still cover the car. The service team took a nice video walkthrough which showed no leaks, and said that was the extent of their checking. And presented me with a bill for $200. The Service advisor then quoted me $1800+ to do an oil consumption test. So net, they charged me $200 for the video walkthrough and did not do any oil consumption testing. And i wasted a day dropping the car, picking it up, etc. What a total waste of time. More
by V. B.
Employees Worked With
Mike Kerstetter
September 06, 2019
Breakdown caused by service work I had a turbo malfunction in my A4 and had an extended warranty that covered the replacement. After 3-4 weeks of loaners and battling with the extende I had a turbo malfunction in my A4 and had an extended warranty that covered the replacement. After 3-4 weeks of loaners and battling with the extended warranty company, Audi of Ft Washington finally replaced the Turbo. However after about 2 weeks of limited driving, my A4 suddenly overheated in a construction zone on a major highway. The issue was that when Audi of Ft Washington replaced the Turbo, they did not connect the coolant hose back to the radiator properly. The hose disconnected while I was driving and all the coolant quickly exited the vehicle causing the overheating. You would think that with something that critical to the operation of the vehicle, Audi of Ft Washington service would be multiple checks and procedures in place to make sure the hose was securely fastened. I went back to Audi of Ft Washington for reimbursement of the repair expense and they agreed to reimburse me for the cost, however that was 4 weeks ago and I still have not received the check. When I follow up with my service attendant and also with the service manager, all I get is finger pointing and blame elsewhere in the Audi organization. They have a very nice new facility and moving in and out of the service area is pretty good, but when a customer has an issue and they have to correct it, they fall horribly short. This is the second issue I have had with their service area and will not be going back to this location ever again. I love my Audi and have had 2 others, but Audi of Ft Washington has lost a customer for ever due to their service incompetence. More
by Bruce Z
Employees Worked With
Willow Grove Service
March 11, 2019
Extremely Poor Customer Service - Updated Due to a mix up I calls were not returned, however the dealer sales team did call me back and more than satisfied my requests. Due to a mix up I calls were not returned, however the dealer sales team did call me back and more than satisfied my requests. More
by Ruyam
Employees Worked With
General Sales Audi Willow Grove
February 05, 2019
People who will rip you off and won’t blink I had to go to willow grove Audi because of emergency. My low oil pressure came on along with check engine light. I was in the area, so I went. They c I had to go to willow grove Audi because of emergency. My low oil pressure came on along with check engine light. I was in the area, so I went. They charged me 175$ to diagnose the car.. yes, everybody 175$ to hook up a computer and read a code. 4 hours later, I was told the there were several things wrong. 1. Some sort of switch and 2. Some kind of valve. Total estimated job ( told by “service rep”) - 750$ on top of diagnostics, plus tax.. I was assured that I can’t drive the car, bc i can ruin the engine. I was floored by such an insane estimate considering that my car is 5 years old with 40k miles on it. So I thanked them for their job and left. Literally got in the car and looked over estimate.. I discovered a TIRE ROTATION CHARGE OF 100$ on it. Hm... I guess they just thought that a dumb blond won’t notice. I was so mad on how they were so eager to rip me off. I took my phone out and googled- eauropean car repair. I called The first one that came up.it was literally called-EUROPEAN CAR REPAIR! I told them what my car was “diagnosed” with and asked for estimate. 250$ people!! 250$ I went there. They re-diagnoses it FOR FREE and got it done in no time!!!! Amazing people, amazing service. It is dispeakable what willow grove was trying to do with me! Do not ever go there! More
by Elena1986
Employees Worked With
Willow Grove Service
