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Audi Fort Washington
Fort Washington, PA
268 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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268 Reviews of Audi Fort Washington
November 26, 2022
It was nearly impossible to reach a person in the service department. My car was estimated to be ready at 3 PM and at 4:20. I tried to reach my service advisor or any service advisor. I kept getting a record department. My car was estimated to be ready at 3 PM and at 4:20. I tried to reach my service advisor or any service advisor. I kept getting a recorded message. It was helpful to have a loaner car. More
by noizmkr
Employees Worked With
Mike Kerstetter has not worked there in quite a long time
November 10, 2022
Service and communication was great from the time I got there and being greeted by someone at the entrance to the time I return to pick up my car. They had my loaner car ready for me lined up so no wait at there and being greeted by someone at the entrance to the time I return to pick up my car. They had my loaner car ready for me lined up so no wait at all. Received a video text with the mechanic explaining status of tires, brakes, etc. It’s always a great doing business with Audi Fort washington. Thank you!!. More
by fnrosado
Employees Worked With
Deren Thach
September 05, 2022
We took our Q7 in for a recall service maintenance and ended up with an Audi Presense issue. The dealership realized it was their fault for not fixing this issue in the first place and had to fix the prob ended up with an Audi Presense issue. The dealership realized it was their fault for not fixing this issue in the first place and had to fix the problem. Took them five days to make sure everything was working properly but the customer service team was less than stellar. Waste of time and money for a problem that was caused by the dealership. They also drove the car 50 miles to test drive and make sure the issue was rectified which is fine but I was never reimbursed for the gas (and on the other hand, if you take a loaner from them and don’t top off the gas, you get charged $7 / gallon). I then asked to speak with the service manager and was never contacted again. More
by 46631
Employees Worked With
Deren Thach
July 31, 2022
Excellent customer service and facilities. Very knowledgeable staff who are courteous and attentive. I highly recommend Audi Fort Washington. Very knowledgeable staff who are courteous and attentive. I highly recommend Audi Fort Washington. More
by marcbross81
Employees Worked With
Sebastian Olsson
July 22, 2022
From the time the service door went up and being greeted by a person with the clipboard asking for my cards. They had my loaner car ready for me and out the door I went. Received a text with the mechanic ex by a person with the clipboard asking for my cards. They had my loaner car ready for me and out the door I went. Received a text with the mechanic explaining the underneath of the car. Then a phone call came telling me the car was done. Returned my loaner and was sent to this wonderful woman who processed my bill. It’s always a pleasure doing business with Audi and I tell everybody about you. More
by wjl
Employees Worked With
Susan Safford
July 20, 2022
Prompt,efficient,problem solver,comforting & highly professional.Very clean atmosphere.Pleasant staff.Well informed system & Susan was just five star, 100% professional. professional.Very clean atmosphere.Pleasant staff.Well informed system & Susan was just five star, 100% professional. More
by suketu Gandhi
Employees Worked With
Ms Susan Stafford.
June 30, 2022
I travel from New Jersey to have my call serviced at Audi FW. The people are very service oriented, and they take pride in providing excellent maintenance of my A8L. I trust the Holman name. Beautiful facili FW. The people are very service oriented, and they take pride in providing excellent maintenance of my A8L. I trust the Holman name. Beautiful facility as well More
by mrowles45
Employees Worked With
Mike Kerstetter
June 24, 2022
I have purchased a few new luxury vehicles but never an Audi. The best experience ever! From beginning to end! Alex and the financial officer were excellent. They were informative and easy to work with. T Audi. The best experience ever! From beginning to end! Alex and the financial officer were excellent. They were informative and easy to work with. The entire team at the dealership were friendly and accommodating. More
by Leticia.erickson
Employees Worked With
Alex Lerman and Rob Varancken
June 24, 2022
I’ve been an Audi customer for many years but the professionalism, overall service and efficiency of Audi Fort Washington, was the best I have experienced. A big THANK YOU to the team especially duri professionalism, overall service and efficiency of Audi Fort Washington, was the best I have experienced. A big THANK YOU to the team especially during a difficult time in the industry. More
by Cphifer272
Employees Worked With
Yaw Bonsu
