Audi Fort Washington

Last week I brought our 2018 Audi A4 in for a recall. Our Service Rep. Mike K. has always been awesome. My issue is with the "Loaner Vehicle" policy. The Loaner Representative asked me for my insurance c Our Service Rep. Mike K. has always been awesome. My issue is with the "Loaner Vehicle" policy. The Loaner Representative asked me for my insurance card and a Credit Card. I asked "why a credit card?" and she said its a new policy started 6 weeks ago. I give her my credit card and they put a $200 hold on it which sounded reasonable to me (bad decision on my part). The Loaner Rep. and I do a walk around the loaner noting and damage. There was right front end damage that she previously noted and I pointed out some lower bumper damage which she photographed. Second mistake was I didn't pay attention to the wheels. I drove the car home and parked it in my driveway. The car sat there until the next day when I retuned it. We're talking about maybe 30 miles and 14 hours of having the loaner. As they "check in" the loaner she pointed out a small wheel scratch (maybe 1.5 inches). I explained that I was nowhere near a curb and barely drove the loaner, the damage must have been there from a previous driver. The Service Manager came and inspected the wheel and insisted it was fresh damage. I guess they receive special training on the aluminum aging process. Anyway later that day I get a call that the repair would $150 out of my $200 credit card hold. I called the Service Manager (got voice mail) to challenge the charge and requested pictures of the damaged wheel. No call back and no pictures. Lessons learned that day: 1. Thoroughly inspect your Loaner and photograph, 2. Don't allow any hold on your credit card, It's worth noting that I have always had a positive experience at Audi Fort Washington, especially with the professionalism and knowledge of my Service Rep. Mike K. but this recent experience has me questioning my future service needs. More

I have purchased many cars in my life but I have never had the warm friendly, no pressure experience before!! I can’t say enough accolades about everyone I came in contact with from the receptionist, sale had the warm friendly, no pressure experience before!! I can’t say enough accolades about everyone I came in contact with from the receptionist, salesmen, and finance office. I adore Victor Rivera!!! He walked me through EVERYTHING from car features, comparisons between the models, competition prices, service, warranty, etc etc. He kept me abreast of the status of the sale from start to finish. I truly may never buy a car from anywhere else!!! As I tell my friends with Audis, I finally drank the kool-aid!!! I see the light and I had to have one too!!!!! More

Bill was great, very helpful through decision making process of trim levels. Finance staff was exceptional as well, no nonsense. process of trim levels. Finance staff was exceptional as well, no nonsense. More

Everything about this dealership from the service staff to the customer service rep to the person who washed the car was exemplary. I've been to other luxury dealerships and this one surpassed them in eve to the customer service rep to the person who washed the car was exemplary. I've been to other luxury dealerships and this one surpassed them in every way. Thank you so much for treating me like royalty!!! This is the ONLY place I will take my car!!! More

Audi Fort Washington made my first luxury car buying experience a special one. I had many questions going in and they were all answered. I genuinely felt that everyone who assisted me valued me as a cus experience a special one. I had many questions going in and they were all answered. I genuinely felt that everyone who assisted me valued me as a customer. There are many Audi dealers to choose from in the area. I would recommend Audi Fort Washington as the first place to stop if you are looking for a dealer that treats their customers respectfully, fairly and honestly. More

As a 1st time Audi buyer, I would like to say that you have made a customer for LIFE. Alex and I the gentleman from document signing (I think it was John, but I could be wrong) are class acts. I had to go have made a customer for LIFE. Alex and I the gentleman from document signing (I think it was John, but I could be wrong) are class acts. I had to go to service for a bulb replacement the day after and had the pleasure of having Saul as my rep. Once again, I wasn't disappointed with the level of service. Kudos to all involved. More

Beautiful place and exceptional personnel who seem dedicated to always find ways to make the consumer at ease and satisfied. Our time at the dealership went pretty quickly while our questions and requ dedicated to always find ways to make the consumer at ease and satisfied. Our time at the dealership went pretty quickly while our questions and requests were promptly answered and fulfilled. More

Was planning on purchasing a used 2007 Porsche Boxster, I was told when I spoke with a all center they will work with me on price, To my surprise , I was not able to get 1$ off the price of the vehicle, Alex was told when I spoke with a all center they will work with me on price, To my surprise , I was not able to get 1$ off the price of the vehicle, Alex explained the system to me, Very nice young man, I hope in the near future they have a price adjustment, Thanks Alex... More

Could not ask for a better experience great staff beautiful SUV I would tell anyone looking talk to them first. beautiful SUV I would tell anyone looking talk to them first. More