Audi Great Neck

Shouldn't come in on weekend Come in on 12/12 Saturday for Q5 15K service and need loaner car or rental car (Called week before to confirm the rental car too), she says on paper j Come in on 12/12 Saturday for Q5 15K service and need loaner car or rental car (Called week before to confirm the rental car too), she says on paper just marks drop off nothing else, so I ask how long it takes, and she says 2 hours. I say I need car to go home, and she just brushes me off. Luckily gentleman besides her steps in to take of this problem. I complain about rear weeper makes a lots noise about 3 months after last service (They changed weeper blade insert too), and she says she changes hers twice this year. If what she says is truth, AUDI should looks into this issue because I have the other SUV and I don't change rear weeper blade insert for more than one year. Anyway, I get charge $53 dollars for that insert. But I think maintenance team does very good job and deserves 5 star, but the front desk is not up to standard. More

Very disappointed! I bought a Q5 last March. I also bought the laminate protection ($998) on the front and rear bumpers. Now when I'm ready for my 5000 miles free inspec I bought a Q5 last March. I also bought the laminate protection ($998) on the front and rear bumpers. Now when I'm ready for my 5000 miles free inspection I called Biener to schedule the service and say I needed replacement of the rear laminate which got scraped. Sarah Esposito, who sold it to me with extravagant promises of lifetime replacement, did not return five phone calls and email messages. To make matters worse, the operator said my salesman, Mike DeCosimo, is no longer there, although his phone extension and email still takes messages. What's going on, Biener? I shifted my service call to another Audi dealer. More

Praise for Michael DeCosimo and Biener Audi Buying my Q5 from Michael DeCosimo at Biener Audi was a seemless, stress free car buying experience. Michael listened to what my needs were and delive Buying my Q5 from Michael DeCosimo at Biener Audi was a seemless, stress free car buying experience. Michael listened to what my needs were and delivered on everything he promised. When my car was delivered, Michael took a significant amount of time to show me the ins and outs of all of the numerous features and i know i can go back or call at any time and he'll be there to answer any questions. The sale didn't end when I drove away...he's followed up to make sure all is going well with my purchase. I traded in a Mercedes and have zero regrets. I would highly recommend Michael DeCosimo and Biener Audi to anyone thinking of purchasing an Audi. More

Ralphie is awesome in the service department Recently I was having trouble with the screen display of my GPS system in my new Audi. It was registering that I was driving in Conn when actually I w Recently I was having trouble with the screen display of my GPS system in my new Audi. It was registering that I was driving in Conn when actually I was in Roslyn,NY. I called the service dept and they told me to come right over. Fifteen minutes later I was there and didn't have to wait one minute when the head valet in the Service Dept hopped in my car and immediately saw that the problem was that I had inadvertently hit a button that zoomed my satellite radius to 100 miles. He readjusted it and was extremely pleasant, professional and eager to help me with any other questions I had about the systems in my car. He treated me like I was the most valued customer they had. He was totally knowledgeable and beyond patient with my half hour of questions about the minutaie of my car. He even got a pad an clearly wrote everything down for me! When we were finished he encouraged me to "come back any time and he would be happy to explain anything else". He is a loyal and happy employee and that sets the tone in the entire service dept. Kudos and thanks to Ralphie!! More

Par Excellence! Michael DeCosimo helped make buying my Audi A4 a pleasurable experience! He's a consummate professional who truly alleviated all my anxiety about buy Michael DeCosimo helped make buying my Audi A4 a pleasurable experience! He's a consummate professional who truly alleviated all my anxiety about buying a new car. From the test drive to the pick-up , he was patient, listened to and answered all my questions, explained the mechanical/technological operations, and got me an awesome deal! I would recommend Michael to my family and friends! LB More

EXCELLENCE I had the pleasure to work with Michael DeCosimo,his professionalism and attention to every detail was the best by far. I called Michael and in two da I had the pleasure to work with Michael DeCosimo,his professionalism and attention to every detail was the best by far. I called Michael and in two days was driving my new AUDI Q7 out of the dealership.. He gave me an in depth review of all the Q7 features.and how to use them.Michael is an outstanding sales associate he made every thing go so smoothly More

Always the most efficient service experience. Have been going to Biener for years. I always email or call Lou Del Balzo directly. He knows it's me, and he always accommodates our schedule with a Have been going to Biener for years. I always email or call Lou Del Balzo directly. He knows it's me, and he always accommodates our schedule with a smile and with noticeable professional efficiency. Whenever we return, it comforting to know Lou is still at the service desk. Thank you. More