Audi Great Neck

An enjoyable experience My first experience with Biener Audi, and I am thoroughly impressed. Worked with Drew in sales, he was great to work with. He was able to answer my q My first experience with Biener Audi, and I am thoroughly impressed. Worked with Drew in sales, he was great to work with. He was able to answer my questions and help me build my dream car. I didn't feel rushed or pressured into purchasing my car that day. Overall is was a great experience and I am extremely happy with my car. More

Louie Del Balzo I live in Bridgeport, CT., and would love to have Lou at the Audi Shop here in Fairfield. He is exactly the type of person you envision dealing with, I live in Bridgeport, CT., and would love to have Lou at the Audi Shop here in Fairfield. He is exactly the type of person you envision dealing with, when dealing with Audi. He took care of my car as if it were his, he is very personable yet professional. I think he embodies what Audi is, sophisticated yet sporty, rich but attainable. I would actually consider going back to Biener even though it is an hour away, just because of his service. Thanks Louie the Torres Family. More

Great Service Department - Jeremy is Awesome Though I did not buy my Audi at this dealership, it's much closer to my home and I've had nothing but outstanding service here. I've only worked Though I did not buy my Audi at this dealership, it's much closer to my home and I've had nothing but outstanding service here. I've only worked with Jeremy (the Service Advisor) and he's been excellent. Just a few things that set him apart: -He consistently has a positive attitude and genuinely listens to your questions and concerns. -If you wait for service, he'll check in with you and update you on progress. He can sense if you're in a hurry and will check with you first before keeping the car for additional time to wash. -During the Holidays I emailed him with a few questions about warranty service, and he quickly and politely followed up. -Does not try to nickel and dime me or sign me up for unnecessary service. It's very refreshing to have such a positive service experience - big credit to Jeremy. I'll definitely consider buying from Biener when I replace my Audi since the service has been so great. More

Great Service, Friendly Staff Just purchased my first car from a dealership and couldn't be any happier. Great staff that answered all of my questions. They work quick and efficien Just purchased my first car from a dealership and couldn't be any happier. Great staff that answered all of my questions. They work quick and efficiently. I highly recommend this dealership. More

Awesome Service ! Can you text your service rep ANYTIME to ask questions about your car or make a service appointment? Well I can ! Louie Del Balzo is on top of his ga Can you text your service rep ANYTIME to ask questions about your car or make a service appointment? Well I can ! Louie Del Balzo is on top of his game as is the entire Audi service team! Service is professional, knowledgeable and friendly. It's what keeps me coming back to Biener Audi !!! Thank you Louie !!! So appreciate your service !! More

The easiest most enjoyable car buying experience of my life After walking into and leaving another Audi dealer discouraged, I was urged by a friend to go see Mike De Cosimo at Biener. My experience was fantast After walking into and leaving another Audi dealer discouraged, I was urged by a friend to go see Mike De Cosimo at Biener. My experience was fantastic from the start. Due to my long working hours, I was forced to visit Biener a little late in the evening. The showroom would be closing in less than 30 minutes. But that didn't matter one bit. Mike was inviting and engaging and very empathetic to my situation. He stayed with us and worked out a deal until we were good and happy. No pressure whatsoever. I was able to ask as many questions as I wanted without feeling like I was a bother, and Mike had a very valid and thorough answer for each and every one. He was very knowledgeable about the product overall as well. I learned quite a during my purchase. Beyond the car questions, Mike was very personable and engaging, making us feel like we were already part of his and the Biener family. As far as the purchase process was concerned, Mike was much more interested in what we were looking to get out of the car rather than what was on his lot too long. He spent the time to find us exactly what we were looking for. We did not have to compromise even one single feature in the car. In regards to pricing, Mike was very straight forward as well. There was little to no haggling necessary in finalizing our price. We also did not feel any pressure to purchase any additional accessories or services that we did not want. Mike was very above board and made sure to give us the impression that this whole thing was about us, not about making a single dollar. By far the best car purchasing experience of my life. I would (and do) recommend Mike De Cosimo to anyone thinking about purchasing either an Audi or any comparable luxury car. He is more than my Audi sales rep, he is now like family. Coming from previously driving a Mercedes Benz, I left Biener with not only impressed with Mike, but with Biener as a whole. Extremely professional, helpful and courteous in not only the showroom, but also in the service department. The dealership experience itself is very high end as well. The best part is that unlike most car dealerships, Biener is completely family owned. It is an absolute pleasure every time I stop in to that showroom. A truly rewarding experience. I love my Q5, Mike, and Biener more and more every day. If you're in the market for an Audi or any luxury vehicle, I recommend whole heart idly that you go visit Mike De Cosimo at Biener. More

Excellent treatment keeps me coming back I am on my third Audi from Biener. The service is first rate. The work is done correctly and on time. Louie Del Balzo is always take care of me. H I am on my third Audi from Biener. The service is first rate. The work is done correctly and on time. Louie Del Balzo is always take care of me. He is pro that knows his cars and his customers. Thank you Louie! More

Louie is incredible! I've had my Audi for 2 yrs and have a tire and Audi care package so come to Biener's service department a few times a year for various things. I won't I've had my Audi for 2 yrs and have a tire and Audi care package so come to Biener's service department a few times a year for various things. I won't lie, I have complaints about the service department due to a few incidents that were various accidents by the mechanics or personnel. Despite those incidents I don't dread having to bring my car in for service-as long as I can work with Louie. I have twice worked with the woman (I couldn't even tell you her name, she probably doesn't want anyone to know her name) and both times had horrible experiences and one of my bad incidents involved her. I have never worked with any of the other male service reps so can't comment on them. Louie should be cloned, he is really that good. He gives you his full attention, he never brushes you off. And at the same time he is quick, works hard and diligently; it is clear that he works well and is in constant communication with everyone in service so he is always informed and willingly to do what he needs to in order to get things done. When you walk in, Louie is always the busiest and is hardly ever sitting behind his desk-which is often opposite of the other service reps who only sit behind the desk. Even after I leave my car in Louie's hands I know he is on top of things as he calls me to either tell me it's ready and explain the service that was done or will at least inform me of its current status and ETA. I once had a minor issue that my tire lock key had been lost by Mavis when they changed my seasonal tires. I was unable to get over to Audi but had asked a friend to call up Louie to help us. Even my friend raved about how helpful and quick Louie was. He called, he told him to come in and Louie had new tire locks ready to go. No hassle and no time wasted. I really can't say enough about Louie. He is a big part of my decision in wanting to get another Audi after my current lease is up. Last but not least, Louie has a challenging job. Every customer walks in, not wanting to be there and with complaints; Louie is not the person who works on the car but he still has to take full responsibility of what happens while it's there. He never has a bad attitude and though he may seem frustrated at times it is never directed at the customer and if you pay attention you realize the frustration is a result of trying to get anything and everything done for the customer and the hiccups that come along with that. I really hope that Biener compensates him accordingly, it would not be good to lose him since the quality of service would probably go right out the door with him. More

Very helpful Thank you for keeping me informed all the time about the progress and resolution of the problem I encountered while purchasing my new Audi 2015! Thank you for keeping me informed all the time about the progress and resolution of the problem I encountered while purchasing my new Audi 2015! More

Biener Audi is "TOP SHELF" In Both Quality and Quantity, Biener Audi and Breene Callahan, in particular, are the Best of the Best. I have owned many cars over the years, includ In Both Quality and Quantity, Biener Audi and Breene Callahan, in particular, are the Best of the Best. I have owned many cars over the years, including a number of Mercedes Benz vehicles and Biener Audi is my best experience, by far Breene Callahan shows a strong business maturity beyond his years. I have been in the public service field for many years, and know what it takes to win. Breene Callahan, and his Biener support team, exhibit a stellar, mature skill set, that builds confidence and trust in the customer. I would most highly recommend Biener Audi and Breene Callahan to all my friends, family, clients and business associates. More