Drew Russo

Provide prompt and excellent service for customers. Staff is always courteous and professional and dealership provides amenities and clean surroundings for customers visiting to obtain dealer services.

Helpful 0

Report | Print

I've been dealing with Biener for over 20 years and am completely satisfied. Would not go any place else for my Audi service. Jonathan especially and the rest of the staff have always been attentive to my needs courteous and helpful.

Helpful 0

Report | Print

Humiliating experience from a dealership that does not honor their deal! I am in wine business, but the car they had in stock did not have mats for the floor and the trunk cover. I told them that I need them to protect the floor from possible breakage and to protect my products from the sun. They said no problem. Then, after I signed everything, they left out a cargo mat. They claimed that I did not ask for a "cargo mat" but only asked for floor mat. I did not know that there was a difference! I explained to them why I needed them but they could care less. This was all done by George Faccio. Sales Manager DREW yelled at me, saying that he never said the word CARGO, and it is all a-la-carte! So, I was supposed to negotiate front wheel, back wheel and cargo all separately? Don't even count on hearing from the GM, even after I sent an email and left a voicemail. FAMILY OWNED? TREAT the customer like a FAMILY? Just a BLUNT LIE! A few days later, George Faccio called me and tried to have to remove a bad review. He said that he could sell me a cargo mat at cost. Original price was $165. He said his cost was $145. Another LIE. I just got it on Ebay from an Audi dealership in CA for $110 that includes shipping. I highly doubt that the cost on the cargo mat is $145. Just stay away from these people. UNBELIEVABLE!

Helpful 1

Report | Print

Biener provides excellent service, as usual. Their sales team is excellent and are extremely knowledgeable and helpful. I have used Beiner for years and plan to continue using them.

Helpful 0

Report | Print

This is my 4th audi that I bought at Biener, the reason I buy the car here is because after I buy it the sales team and the service team always treat me with respect and always take care of my issues if I have any with the car. I trully love the service people in the service dept

Helpful 0

Report | Print

the staff at Biener is very helpful and professional. I was impressed with how efficiently the Service center handled my needs. Drew and Brian were very helpful in finalizing my purchase and financing. I felt like I was in great hands and highly recommend this dealership.

Helpful 0

Report | Print

This was my second time leasing a car from Biener Audi and each time was a great experience. Michael Abu was excellent to work with.

Helpful 0

Report | Print

They were courteous, fair and helped me navigate a pleasant leasing experience. This is our third vehicle leased through Biener and we remain extremely satisfied with our rep, George, and the entire team.

Helpful 0

Report | Print

Great service and attention to detail. Highly recommended. I am very happy with Michael Abu. He was very helpful, knowledgeable, and accommodating. Excellent management and top of the line dealership. Cannot ask for a better experience.

Helpful 0

Report | Print

Our previous experience (2017 Q3) was excellent, so it was not surprising to receive the same treatment upon researching our eventual Q5 lease. Drew remembered us from 2016, and in conjunction with Donald, made he overall experience enjoyable and educational. I, personally, have no problem speaking highly of Biener, especially with people who are in the market for a new, highly efficient vehicle.

Helpful 0

Report | Print