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Audi Great Neck

Great Neck, NY

Overview
Employees
Reviews
Vehicles
4.7
1,459 Reviews
We are the largest full service Audi dealership in New York with a world class New and Certified pre-owned inventory and award winning Service & Parts department. The service and parts departments are located on site and are able to offer loaner vehicles and shuttle services. We offer convenient service hours to suit most any schedule including Saturday service hours from 8am-4pm. Audi Great Neck is a proud recipient of the Magna Society Award which recognizes us as the best of the best in exceptional customer service and all around business excellence. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new and used inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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795 Northern Blvd

Great Neck, NY

11021

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Showing 1,459 reviews

June 01, 2023

The service was performed as requested and in a timely manner. I was given a courtesy ride home and when the service was completed. More

by rhhall44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Pennachio
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Jun 02, 2023 -

Audi Great Neck responded

Thank you for sharing your positive experience with us at Audi Great Neck. We strive to provide convenient and efficient service to our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.

May 29, 2023

Hi my right backup light was not working - I came in for service because it should be under warranty. Unfortunately there is some kind of problem that it couldn't be fixed when I was there because a part n More

by lyndaloulawrence
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2023 -

Audi Great Neck responded

Hi Lynda, glad we were able to connect over the phone in regards to the part being on back order. As of now, there is no ETA for the parts delivery, please let us know if you have any further questions! Thank you for your patience.

Jun 02, 2023 -

lyndaloulawrence responded

Thanks for call. And thanks for update

May 28, 2023

excellent service and my car was ready when promised. Andrew P. was so helpful and went over everything with me, great experience. More

by enetof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew P.
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May 30, 2023 -

Audi Great Neck responded

Thank you for sharing your excellent experience with us at Audi Great Neck! We're delighted to hear that you received outstanding service and that your car was ready as promised. Meeting our commitments and delivering on time is important to us, and we're glad we could provide you with a seamless experience.

May 27, 2023

5 star visit everyone very courteous and professional. In and out the time I was told More

by Robert.k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Audi Great Neck responded

Thank you for your 5-star review of your visit to Audi Great Neck! We're thrilled to hear that your experience with us was met with courteous and professional service from our team. We understand the value of your time, and we strive to provide efficient and timely service to our customers.

May 25, 2023

Excellent staff, great service Convenient scheduling of my service and prompt communications - my visit was pleasant and work completed on time as promised. More

by Johnjxp123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Audi Great Neck responded

Thank you for sharing your positive experience with us at Audi Great Neck! We're pleased to hear that our scheduling process was convenient for you and that you received prompt communications throughout.

May 25, 2023

Excellent help from Service Consultant, Christina Hellemeyer. She answered questions I had and got my car back to me on schedule. Service polite and efficient at Biener Audi in Great Neck, NY. More

by bpandolfo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Hellemeyer, Service Consultant
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May 30, 2023 -

Audi Great Neck responded

Thank you for sharing your excellent experience with Christina Hellemeyer, your Service Consultant at Biener Audi in Great Neck, NY! We're delighted to hear that Christina provided you with exceptional assistance, answering your questions and ensuring that your car was returned to you on schedule.

May 24, 2023

Service department at Biener Audi is outstanding! Always get the job done right and on time. Matt and Andrew are the best! More

by Arene1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah and Andrew, Leo Menuzzo
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May 30, 2023 -

Audi Great Neck responded

Thank you for your fantastic review of the service department at Biener Audi! We're thrilled to hear that you find our service outstanding and that we consistently deliver the job right and on time. Customer satisfaction is our top priority, and we strive to provide exceptional service to all our valued customers.

May 22, 2023

Joe was amazing from start to finish. Fantastic customer service throughout the entire experience. Highly recommend! More

by Michaeljdegennaro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Mortell
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May 23, 2023 -

Audi Great Neck responded

Thank you so much for taking the time to share your experience with Joe at Audi Great Neck! We're thrilled to hear that Joe provided you with exceptional customer service from start to finish. We pride ourselves on delivering top-notch service, and it's great to know that Joe went above and beyond to ensure your satisfaction. We truly appreciate your recommendation and look forward to serving you again in the future.

May 19, 2023

Grace Lim was extremely helpful and went out of her way to make sure the problem with my car was resolved. When the service department didn’t resolve the issue on the first visit, Grace spoke with the ser More

by JH
Recommend Dealer
Yes
Employees Worked With
Sorry not sure who worked on it
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May 23, 2023 -

Audi Great Neck responded

Thank you for sharing your wonderful experience with Grace Lim at Audi Great Neck! We're thrilled to hear that she provided you with exceptional assistance and went above and beyond to ensure that the problem with your car was resolved. It's great to know that Grace took the initiative to personally communicate with the service technician, arrange for your car to be picked up, fixed, and returned to you on the same day. We greatly appreciate your recognition of Grace's dedication and the extra effort she put into resolving the issue completely. We'll be sure to pass along your kind words to her. If you have any further needs or questions, please don't hesitate to reach out.

May 18, 2023

Service was exceptional and professional. However, spending $1,000 for and oil filter change, brake flushing, cabin air filter change and tire rotation - seemed a bit high. More

by markg51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Audi Great Neck responded

Thank you for your feedback regarding the service you received at Audi Great Neck. We're thrilled to hear that our service was exceptional and professional. Our team takes great pride in delivering top-notch service to our valued customers. We appreciate your input and will continue to strive for excellence in all aspects of our service. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you again in the future.

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