Pierre Abizeid

I rarely leave negative reviews, but after being a loyal customer of this dealership dating back to when it was Biener Audi, I feel it’s important to share my experience. I've owed 5 Audis and the last 2 w customer of this dealership dating back to when it was Biener Audi, I feel it’s important to share my experience. I've owed 5 Audis and the last 2 we purchased were 2 brand-new Audis from Biener Audi at the time over the years which we always received exceptional customer service. Unfortunately, since the dealership became Audi of Great Neck, our experience has been the exact opposite, especially with under the new leadership regime. Recently, I brought my 2020 Audi Q5 in for a major electrical issue involving the rear lighting system. The vehicle remained at the dealership for approximately three weeks while the ECM was replaced. I appreciated that the repair was eventually completed, but I expected the issue to be permanently resolved. Last Wednesday evening, I was pulled over by a New York State Trooper because my rear tail lights had failed again, the exact same issue I had previously brought the vehicle in for. Fortunately, I received only a warning, but this could have easily resulted in a ticket or, more importantly, created a serious safety hazard. I contacted Audi of Great Neck service advisor, who told me he would get back to me. As of today, I have not received a single callback. I have left multiple messages throughout the week, including for the Service Manager, and have still heard nothing. Meanwhile, we are essentially unable to safely drive the vehicle because we risk being stopped again or being involved in an accident due to the lighting issue. To make matters worse, when I called to schedule another service appointment, I was told there would not be a loaner vehicle available until September 8. Given that this appears to be a recurrence of a previous repair involving a critical safety system, I expected the dealership to make every effort to accommodate the situation. Instead, I was left feeling like just another number. My frustration extends beyond the service department. I was also seriously considering purchasing a new 2026 Audi S5 from this dealership. They initially offered a low trade-in number for my exceptionally clean, low-mileage vehicle, while multiple other dealerships offered $5000 more. My sales consultant, Pierre, has been professional and a pleasure to work with. I was handed off to work with their Sales Manager Peter and asked me to bring the my car back so they could reevaluate it my trade and see if they could improve the offer. I did exactly that. After following up multiple times, I was ultimately told there was nothing they could do. I also spoke with another manager Cammy beforehand and mentioned my concerns about the new leadership team not being the same as the previous team, and would do everything to keep me in the family and make it a superb experience for me, however that effort went nowhere. It became clear that the dealership simply was not interested in earning my business. What disappoints me most is how dramatically this dealership has changed from the Biener Audi days. The communication, accountability, and customer-first attitude that once defined this dealership seem to be gone. When a dealership fails to return calls about an unresolved safety-related repair, cannot provide reasonable accommodations for a repeat issue, and shows little flexibility with a loyal customer looking to purchase another Audi, it leaves a lasting impression, and not a positive one. I truly hope Audi of Great Neck takes customer service seriously and works to restore the standards that once made this dealership outstanding. Unfortunately, based on my recent experiences, I can no longer recommend them. More

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My son’s car came scratched and dented. The salesman and Leo both told us they would repaint the car. But you can’t get in touch with them. They don’t return calls or emails. Horrible servi The salesman and Leo both told us they would repaint the car. But you can’t get in touch with them. They don’t return calls or emails. Horrible service. Never buy a car there or deal with Leo. More

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Absolutely awful experience (8/31/24). I’m writing this review as I drive away from the dealership because you need to know not to come here. Pierre acted like he was too busy to answer ou I’m writing this review as I drive away from the dealership because you need to know not to come here. Pierre acted like he was too busy to answer our questions and refused to show us a Q5 that was not in the showroom, only willing to show the hybrid that was on the floor. As we thanked him for his time and left, he proceeded to tell us that there are plenty of Audi dealers we can go to and he can give us their numbers. He then yelled out (in front of the whole showroom) that we were nasty. No one came after us, there was no apology. I’m sure we would have been treated very differently if there was a man with us. F*xx Audi of Great Neck. Don’t go here. More

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Drew , Leo and George . Top notch ! I would recommend this dealership to anyone looking for an Audi ! Awesome to deal with ! Top notch ! I would recommend this dealership to anyone looking for an Audi ! Awesome to deal with ! More

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Pierre really helped me through the process of purchasing my car off of the lease . He streamlined everything via email so everything was ready for me when I arrived at the dealership to sign the paperwork ! my car off of the lease . He streamlined everything via email so everything was ready for me when I arrived at the dealership to sign the paperwork ! More

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Audi Great neck exceeded all my expectations. From the time I met my sales representative to the time I picked up my car was less than 7 hours and seamless. They are a pleasure to work with From the time I met my sales representative to the time I picked up my car was less than 7 hours and seamless. They are a pleasure to work with More

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Exceptional, as usual. thank you Mustafa for great service. will recommend to friend and others. thank you Mustafa for great service. will recommend to friend and others. More

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Great Dealership! No complaints here. Sales, Service and parts are all great. Making and/or modifying an appointment was effortless. No complaints here. Sales, Service and parts are all great. Making and/or modifying an appointment was effortless. More

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Great experience getting my car serviced . Staff was helpful . Arranged transportation while waiting for service to be compmeted Staff was helpful . Arranged transportation while waiting for service to be compmeted More

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Everything was great. Loaner car was nice. Have been using Audi service for years. Thanks Loaner car was nice. Have been using Audi service for years. Thanks More

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