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Audi Great Neck
Great Neck, NY
1,459 Reviews
We are the largest full service Audi dealership in New York with a world class New and Certified pre-owned inventory and award winning Service & Parts department. The service and parts departments are located on site and are able to offer loaner vehicles and shuttle services. We offer convenient service hours to suit most any schedule including Saturday service hours from 8am-4pm.
Audi Great Neck is a proud recipient of the Magna Society Award which recognizes us as the best of the best in exceptional customer service and all around business excellence.
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new and used inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 AM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 AM
Sunday Closed
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Showing 1,459 reviews
August 11, 2022
Andy worked very quickly to check me in and check my out for regular maintenance. There was an issue with my tire and we couldn’t find the leak and to keep me safe on the roads, Audi just replaced and gave for regular maintenance. There was an issue with my tire and we couldn’t find the leak and to keep me safe on the roads, Audi just replaced and gave me a new tire! Get the tire package, its well worth it. There are comfortable areas in the service facility so I was able to work away from the office. There was an area for water and coffee, anything to make you comfy while you wait. The staff were super friendly and greeted you through out the visit. I was able to get breakfast from a diner walking distance recommended by Andy. Biener Audi takes good care of you, from purchase to service appointments! More
by Jeannelle D
Employees Worked With
Andrew/Andy from service checkin
August 06, 2022
I think the dealership provides friendly, knowledgeable competent service. I usually deal with Matt Weston and he is terrific. This time I dealt with Andre and he was very helpful. Great service and competent service. I usually deal with Matt Weston and he is terrific. This time I dealt with Andre and he was very helpful. Great service and great people who want to be of assistance. More
by atawinc
Employees Worked With
August 05, 2022
Prompt, courteous quality service with a terrific assigned consultant. Grace was the best. Would have like a loaner, but service was quick. assigned consultant. Grace was the best. Would have like a loaner, but service was quick. More
by Johnlawny15
Employees Worked With
Grace in Service
August 03, 2022
As always the facility is super clean, The service staff are efficient, professional, timely. I'm always satisfied whern i leave there. are efficient, professional, timely. I'm always satisfied whern i leave there. More
by cp2e
Employees Worked With
August 02, 2022
as a very long time Biener customer-they never fail to amaze me. their service, and Matt -could not be better or more accommodating. I would never use another audi dealership and started when there was on amaze me. their service, and Matt -could not be better or more accommodating. I would never use another audi dealership and started when there was one 5 minutes from my house but... let's just say "Biener won me over".... about 7 Audis since the first and both my son's have Audi's from Biener as well (and one son lives in the city ,not on Long Island)- they are absolutely THE BEST (Matt, are you listening?)....I am thoroughly bonded and the service dept is the reason!!! More
by betty
Employees Worked With
July 28, 2022
Thank you. My appointment was set up so that I could have a loaner. The car was serviced and is in excellent condition ( GO AUDI). I am a loyal customer since 2 My appointment was set up so that I could have a loaner. The car was serviced and is in excellent condition ( GO AUDI). I am a loyal customer since 2011 and appreciate the fine service and wonderful car. More
by res5137
Employees Worked With
Grace Lim
July 22, 2022
DROPPED OF MY 2021 R8 FOR SERVICE AND MATT WESTON DID AN EXCEPTIONAL JOB ,WILL VISIT THIS DEALERSHIP AGAIN SOON EXCEPTIONAL JOB ,WILL VISIT THIS DEALERSHIP AGAIN SOON More
by LISC
Employees Worked With
