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Audi Great Neck
Great Neck, NY
1,459 Reviews
We are the largest full service Audi dealership in New York with a world class New and Certified pre-owned inventory and award winning Service & Parts department. The service and parts departments are located on site and are able to offer loaner vehicles and shuttle services. We offer convenient service hours to suit most any schedule including Saturday service hours from 8am-4pm.
Audi Great Neck is a proud recipient of the Magna Society Award which recognizes us as the best of the best in exceptional customer service and all around business excellence.
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new and used inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 AM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 AM
Sunday Closed
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Showing 1,459 reviews
October 12, 2018
Air Bag Recall The service at Biener Audi is exceptional. Everyone who helped me were courteous and professional, and my car was completed in a timely manner. Recomm The service at Biener Audi is exceptional. Everyone who helped me were courteous and professional, and my car was completed in a timely manner. Recommend Highly. More
by Mjel
Employees Worked With
Charles Graf
October 12, 2018
Software Calibration Always greeted with a big friendly Good Morning and addressed very professionally no matter how big or small the problem might be. This latest experi Always greeted with a big friendly Good Morning and addressed very professionally no matter how big or small the problem might be. This latest experience was due to a windshield replacement that required certain software to be recalibrated. More
by Steve123
Employees Worked With
October 12, 2018
Seamless transition from end of lease into new lease. Been leasing Q5’s from Drew Russo at Biener since 2010. He has made going from the old lease into a new lease a seamless transition. Drew and the Bie Been leasing Q5’s from Drew Russo at Biener since 2010. He has made going from the old lease into a new lease a seamless transition. Drew and the Biener service department have gone above and beyond to meet and exceed my expectations on so many occasions. More
by rfgaleano
October 06, 2018
Don't let them ruin your car too! If you're a proud Audi owner like me, take your car to be serviced elsewhere! So much for purchasing a premium vehicle, what you get at Biener is far If you're a proud Audi owner like me, take your car to be serviced elsewhere! So much for purchasing a premium vehicle, what you get at Biener is far from such. I learned this when I brought my $72k 2018 SQ5 in for a few service items on 8/22. On this day I was also talked into getting my 10k service as it was nearing anyway. What I got back was a vehicle who's front sport calipers and rims where completely ruined, stained and discolored. Although they deny it and probably will continue to do so instead of admitting that someone messed up, was a break fluid spill on my calipers and rims. Mind you that absolutely no one has touched my car other than the people at Biener service. I hand wash it and I have a gold package ceramic pro coating on it. This includes bumper to bumper, rims and calipers included. I was discredited on how and what I use to wash my car or that my rims and tires were even removed that day, even tho the invoices say otherwise and marking, scratches, etching is evident all over my rims. Phone calls and emails to my service consultant Matt Weston, have gone unanswered. The foreman that shrug his shoulders and said there's nothing he could/would do was Amrit Hiralall. I was told that at some point in the future, their regional manager would come in and if I was fortunate enough at a moments notice to bring my car in, he would be the one to look at it and decide on my vehicle. 4 weeks later I'm still waiting for follow up! More
by RoNick0809
Employees Worked With
October 04, 2018
Excellent The process and work completed was done professionally and in the time specified by the agent.. I would highly recommend this dealership to anyone.. E The process and work completed was done professionally and in the time specified by the agent.. I would highly recommend this dealership to anyone.. Exceeded my expectations More
by kja
October 03, 2018
I love Biener Audi We have purchased many cars from Biener Audi over the years. The dealership is wonderful, the staff helpful - they treat you like family and the cars We have purchased many cars from Biener Audi over the years. The dealership is wonderful, the staff helpful - they treat you like family and the cars are great!! More
by Ilovecrystal
Employees Worked With
Kevin- technology specialist, Rich Pizzo, Ed Glicksman
October 03, 2018
Quick, and easy! Eddie is an amazing sales manager! Professional team! I was in and out in less than 20 minutes with my new car! I have been leasing an Audi A4 since 2006 with Biener and Ed Glicksman ha Professional team! I was in and out in less than 20 minutes with my new car! I have been leasing an Audi A4 since 2006 with Biener and Ed Glicksman has been my salesman since. Highly recommend to family and friends. More
by Pgermanis04
October 02, 2018
Excellent car-buying experience at Biener We came all the way from Maine to purchase the car and everyone at Biener made the experience so easy. We were in and out in about 20 minutes and the We came all the way from Maine to purchase the car and everyone at Biener made the experience so easy. We were in and out in about 20 minutes and the car is great! Thank you all! More
by mlmcrd1508
October 01, 2018
Extremely Disappointing With all of the nice online reviews, we assumed our experience with Beiner Audi would be on par. Boy were we sadly mistaken! From start to finish, With all of the nice online reviews, we assumed our experience with Beiner Audi would be on par. Boy were we sadly mistaken! From start to finish, they have proven that they only care about closing deals and hitting survey numbers. They sell you a premium product/experience but make no effort after the ink has dried. During our sales experience, we were basically neglected. The first sales associated made us wait while he helped another customer. We were then assigned to someone else and spent 3 1/2 hours at the dealer until we finally signed our lease. The only time we felt rushed is when we were reviewing the contract. We then got into an accident, and needed a part from Audi. Due to a mistake made by the Audi parts center, we had to wait 3 WEEKS, without a replacement car, before we could get back on the road. My experience with Audi customer service at dealership and corporate levels was horrible! They deflected blame to their internal vendors / other parts of the organization, and offered absolutely no reparations for the mistake and inconvenience they caused. We then get back on the road (with basically no miles driven yet) and the rear passenger side tired EXPLODES while on the highway with my family in the car. This is most likely a factory tire defect. When I explain the situation and set my appointment with customer service, the first thing they tell me is if you don't want to wait, don't come during their lunch break!!! It's clear that this is a severely dysfunctional organization, starting with their leadership team. We regret spending our hard earned time and money on them. IF YOU VALUE CUSTOMER SERVICE, STAY CLEAR OF BEINER AUDI. More
by OctavioM
September 29, 2018
Service of my car at Biener The service is what i would expect from a high end car dealership. If I did not feel that the service was up to par, I would look at other dealers for The service is what i would expect from a high end car dealership. If I did not feel that the service was up to par, I would look at other dealers for my next car purchase. More
by lckng@aol.com
Employees Worked With
Jessica Baldwin
