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Audi Great Neck - Service Center

Great Neck, NY

4.8
759 Reviews
Call Service Center (516) 829-2834

759 Reviews of Audi Great Neck - Service Center

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June 26, 2023

Great customer service with helpful associates. Very accommodating and goes the extra mile to assist with all car needs. More

by Adeena.Vine
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Female Service associate with glasses
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Jun 26, 2023 -

Audi Great Neck responded

We appreciate your kind words about our customer service! Our team takes pride in providing helpful and accommodating assistance to our valued customers. We're always here to go the extra mile and address any car-related needs you may have. Thank you for choosing us and we look forward to serving you again in the future!

June 26, 2023

great dealership and great service center matt is the best thanks for the great work More

by SAM
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Audi Great Neck responded

Thank you for your kind words about our dealership and service center! We strive to provide excellent service and support to our customers. We appreciate your feedback and are glad to hear that you had a great experience. If you have any further needs or inquiries, please feel free to reach out. We're here to assist you!

June 24, 2023

My service experience was a very smooth transaction. A+ from drop off, loaner, and pickup! More

by Joseph R
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2023 -

Joseph R responded

My service experience was a very smooth transaction. A+ from drop off to loaner to pickup!

June 21, 2023

Service is awful. Manager Mike has not behaved professionally. Answers and issues not resolved. Will never purchase an Audi again solely because of the extremely poor More

by Balilerner
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mike- Mgr
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June 20, 2023

The service department exceeded my expectations in every aspect of my visit. The service was great, Jeremy was fantastic, always would recommend Biener Audi for sales and service. More

by nastasi
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're thrilled to hear that our service department exceeded your expectations during your visit. We're glad to know that Jeremy provided fantastic service and that you would recommend us for both sales and service. We appreciate your kind words and your recommendation. If there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you again in the future.

June 20, 2023

Matt Weston an the service team out Great Neck Audi are always a pleasure to deal with. More

by MSALERNO2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're delighted to hear that Matt Weston and our service team at Audi Great Neck are always a pleasure to deal with. Providing excellent customer service is our priority, and we appreciate your recognition of our team's efforts. If there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you again in the future.

June 20, 2023

Very professional and I loved the video of the inspection. All went fine and on time. More

by richard
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace Lim
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Jun 22, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're glad to hear that you found our service to be very professional. We strive to provide a thorough and transparent inspection process, and we're pleased that you appreciated the video inspection. If there's anything else we can assist you with, please don't hesitate to reach out.

June 20, 2023

Overall experience is great! The answer to all of my questions clear. Lounge seat is comfortable. More

by Kwunip
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ms Lim
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Jun 22, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're delighted to hear that Austin provided you with an effortless and exceptional experience. We appreciate your kind words and value your business. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

June 20, 2023

The service experience was above expectation. Christina is an asset to your company. She is a pleasure to work with. She is a true professional. She has great communication skills. Your entire ser More

by Barry
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Christina H & Mike Dolce
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Jun 22, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're delighted to hear that your service experience was above expectations and that Christina provided exceptional service. We appreciate your kind words and look forward to serving you again in the future.

Jun 22, 2023 -

Barry responded

An above expectations service experience. Always has been.Great communication & follow up.Thank you.

June 17, 2023

Was fast, efficient and done professionally! Very pleased with the service. Consistently great service at this dealership. More

by Whelan8748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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Jun 19, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're delighted to hear that you had a fast, efficient, and professionally done service. We strive to provide consistently great service and your satisfaction is our priority. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future.

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