Audi Gwinnett
Duluth, GA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Larry met us upon our arrival and spent the time to answer any and all questions we had about the Audi A4. It was not our intention to purchase the vehicle that same day however Larry provided us with answer any and all questions we had about the Audi A4. It was not our intention to purchase the vehicle that same day however Larry provided us with enough information to warrant a test drive which led to the immediate purchase of our new car. We did not believe that a mutual agreement upon price would be met but Larry and Luka were determined to match our needs. We never felt pressured and we felt completely comfortable with our decision to purchase the car once Luka was able to meet our numbers. Jay did an excellent job of talking us through the financing and we appreciated how efficient he was with the paperwork. We also greatly appreciated that Jay was proactive in offering a creative way for us to incorporate the extended Audi care into our terms. Larry gave us our keys and a thorough explanation of the A4 and all of its capabilities. We wanted our time to be brief an the perameters of what we could financially afford were well defined so we were greatly appreciative that they made us feel comfortable, did not provide any pressure, and continued to work on our behalf to create an arrangement that we were comfortable with. We will definitely encourage others to cosider purchasing from Gwinnett Audi. More
Every visit I've recieved exceptional service no matter which representative I ask a question to they are extremely nice and professional and friendly f matter which representative I ask a question to they are extremely nice and professional and friendly f More
Mounir and Jay were wonderful. Both gave great customer service, were very attentive and understanding dealing with my situation. I am very pleased with their efforts and assistance with my purchase. service, were very attentive and understanding dealing with my situation. I am very pleased with their efforts and assistance with my purchase. More
Working with Mounir Barhoumi at Audi of Gwinnett was a pleasure. I went into the dealership the night before I actually purchased the vehicle but couldn't decide whether or not to move forward. There wa pleasure. I went into the dealership the night before I actually purchased the vehicle but couldn't decide whether or not to move forward. There was no pressure...just a friendly and sincere "whenever you are ready". I told him and Luka that I would sleep on it and call the next day with my decision either way. I decided to make the purchase and Mounir came in on his day off to assist. Luka worked with me on price and Mounir answered all of my questions. Mounir has a genuine kindness and made me feel like a person and not just another sale. I would recommend the dealership to anyone looking for an Audi. More
I purchased a 2013 Audi A5 from Audi Gwinnett. I worked with sales consultant, Larry Berger, he was extremely knowledgable and he ensured I left a satisfied customer. I had a wonderful experience and I loo with sales consultant, Larry Berger, he was extremely knowledgable and he ensured I left a satisfied customer. I had a wonderful experience and I look forward to doing future business with Audi Gwinnett. More
I stopped in to look at an Allsport on Friday and just wanted to acknowledge Jay for his time and effort with the car. He seemed knowledgeable, was extremely professional and enthusiastic. When my lease wanted to acknowledge Jay for his time and effort with the car. He seemed knowledgeable, was extremely professional and enthusiastic. When my lease ends with Acura, I will be follow up with Jay. Thanks, Alec More
I bought my Audi TT Roadster two and a half years ago from Gwinnett Audi, and I have had nothing but exceptional service from them. They usually schedule an appointment either the day I call, or at leas from Gwinnett Audi, and I have had nothing but exceptional service from them. They usually schedule an appointment either the day I call, or at least the following day. I'm always greeted the minute I step in the door. I always know in advance what the total charges will be before any work is done. If anything had to be fixed, they did so in the amount of time they told me it would take, and they have provided a loaner car at no cost to me if the repair took several days. My car is always returned to me clean, thanks to the complimentary wash! Jeff Bradberry was my service advisor most recently, and he did an excellent job. He listens to your comments, and then bends over backwards to make sure you're pleased with your experience in the service department. I just don't think you can get any better than that! More
Highly Recommended! I had a spectacular purchasing experience at Audi of Gwinnett. I knew this dealership was different by the extraordinary way I was treated by the dealership's receptionist. S experience at Audi of Gwinnett. I knew this dealership was different by the extraordinary way I was treated by the dealership's receptionist. She was friendly and delightful. Her eagerness to help me when a salesperson couldn't be intermediately located was wonderful. She took it upon herself to call me back and give me an approx. time when a salesperson would reach back out to me. True to her word, Martin Poston called me back within the hour. I visited with Martin the following afternoon and he was highly professional. No games. No BS. The dealership had the car that I wanted and sold it me at a very fair price. In fact, Martin and his very capable manager: Luka Vujnovic were delighted to handle my complex multiple car transaction. They made the whole buying experience seem like I was dealing with old friends. I would highly recommend Martin, Luka and Audi Gwinnett. And, I look forward to sending my friends here 'cause I know they will be treated very, very well. Guys - thank you very, very much for an awesome and painless car buying experience. I couldn't be happier. EH / ATL, GA More
Initial experience was positive. Sales consultant was great!! Jay, Dan and Karl have yet to follow-up with me in regards to temporary tag, expired 3/3/13. Due to improperly filling out the sales contract great!! Jay, Dan and Karl have yet to follow-up with me in regards to temporary tag, expired 3/3/13. Due to improperly filling out the sales contract with an accurate description of the vehicle I have yet to receive my registration. Keep in mind that I purchased the unit the first week of February. Instead of a phone call I received a UPS package with the corrected version of the contract. The only way I knew that this package was in transit is that I contacted Jay on 2/27 expressing my concern over the expiring temporary tag. Jay assured me that he would overnight a tag and I would receive no late than Saturday 3/1. Well it did not arrive Saturday so I contacted Karl. Karl assured me that it would be here no later than Tuesday 3/5. He actually suggested that I drive to the dealer on Sunday, keep in mind that this is 6 hours round trip. My suggestion was that perhaps he should consider sending someone to me with the tag. He said he didn't have the manpower. I thought to myself, customer service at its finest considering I spent 40k on a vehicle. So on 3/5, again no tag! I called the dealership to inquire with Karl on the whereabouts of the tag, Karl was not available he went home for the evening so I asked to be transferred to the GM, Dan. I left a detailed voice message with Dan about my concern. Imagine that, lead by example, no call back. It is now Wednesday 3/6 and I still have no tag. I called the dealer and asked to speak with Dan. Well Dan was unavailable so I left a voice mail asking him to call me back, no return call this far. How do I resolve this? The level of service with the salesman was simply fantastic but the customer service following the sale is non-existent. I would be very concerned if this was my company on the service taking place in back office functions. I'm going to assume that as an organization you rely on customer retention/word of mouth. Well I wouldn't recommend the dealership given the lack of professionalism following the sale. What's interesting is that I pointed out the error(s) in the contracts while signing but was assured there wouldn't be a problem. I am a business professional and have sales and operations over site of 20 retail locations. This is ridiculous, the car was purchased for business travel however it's sitting in the garage while my family is being inconvenienced. If it were up to me I would gladly take this vehicle back and pick up my initial trade in which was a Dodge Ram. I feel like I'm dealing with a bunch of inexperienced staff. I'm assuming that following this complaint that either I will get a call or the tag will miraculously show up. Pathetic waste of my time and energy to resolve this issue. Perhaps I should send you a bill for the days the unit has been out of service.... More
Thanks for staying extra late and helping close a complicated deal. My First car buying experience and it was perfect. Thank you for your patience and excellent care before and still after the sale complicated deal. My First car buying experience and it was perfect. Thank you for your patience and excellent care before and still after the sale. First class service. Thanks!!!! More

