I was given a We-Owe to get me to buy a car with a cosmetic issue I was not okay with. They told me they could fix the issue, no problem. I said flat out, if you don't think you can fix this, I don't want to buy the car. It won't be a difficult fix, they said. So I trusted their word, and signed the paperwork. Huge mistake! First they blew it off, and attempted to send me home without even touching the issue. I complained so they made a half hearted attempt to fix, and the Used Car Manager, Jonathan said I should trust they would make it right. They "stand behind their cars," he said. Well it still wasn't fixed, so I was sent up to the GM who said he'd have the issue worked on, and it would look great. Well, guess what? They couldn't fix it, and it still looks bad. Their only option was to replace the part, but that would cost them money, so they refused. Specifically the GM, Mark, is refusing. He said the part functions, so he doesn't have to replace, but he'd offer me a discount so that I can pay for it myself!! Really?? So the We-Owe was a lie to get me to buy the car? You won't stand behind the promise made to me by your salesman and your manager? Yes, we know it works! This was a cosmetic issue all along, and everyone knew it! Now I will have to pay significantly more out of my pocket to fix it than it would have cost them. Not to mention, they made money when I bought the car, and they made more money when they sold the car I traded in. The only one losing here is me. They could have chosen to make it right, but they won't. So instead, they will lose all future business from this Audi family. This wasn't my first Audi (it's my 3rd), and it won't be my last. My husband is also about to purchase an A4. But it WILL NOT be from Audi Gwinnett.
Additional info to mention...if you decide to take the chance in buying a car from these people, make sure to get proof they have actually reconditioned your certified used car. They sold me the car before doing any work to it. Not one word from them that it needed to be serviced! I had to take the car back in because the car had several issues, and they admitted it hadn't actually gone through the inspection and certification process yet!! What?? Apparently it "fell through the cracks" because someone was "on vacation" the week before. Their certified Audi mechanic would have seen the brakes were bad, had anyone even looked at the car before they sold it to me! Having to drive an hour back over was a huge inconvenience...and then I was stuck in their waiting room for 8 hours (I was told it would be 2 or less) so they could do the things that should have been done before it ever hit their lot for sale. Unacceptable! I was finally able to drive it home, but had to drive back AGAIN for yet even more issues that should have been discovered, had it been reconditioned properly.
Hours and hours wasted because of this dealership, and they wouldn't even make good on their sales promises. All around ZERO stars for these people. Never ever again.