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95 Reviews of Audi Gwinnett - Service Center
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January 09, 2015
No authorization .You ask for estimate they repair I took my car to get JUST an estimated on repair. They told me while i wait they would give me loaner car it shouldn't take more then 2 hours. .I ha I took my car to get JUST an estimated on repair. They told me while i wait they would give me loaner car it shouldn't take more then 2 hours. .I had aaa tow my car there. When I arrived. There was no loaner. They said they would put me in rental and cover the cost. Because they had no.more loaner. And it took 3days for them to give me an verbal estimate. I asked for it in.writing they gave me two different estimate on.the same day for same estimate and parts . From $400-$1300..I told them ,I declined repairs an told them i will come get my car Dont make any Repairs. When i arrived. They gave me a bill for unauthorized repairs for $1300. Including the cost of the rental car. Which theyinitial told me an put in writing they would pay for. Now they want me to pay them for something i have in writing saying they would pay and repairs, never authorized. More
by consumer
Employees Worked With
Glen Phelts, Josh Campbell
January 07, 2014
Service department is awful! Brought in my vehicle for an airbag light. Left a message for Jeff Bradberry 5 different times over a 3 day span. Finally called back and spoke with a nice girl who informed me t airbag light. Left a message for Jeff Bradberry 5 different times over a 3 day span. Finally called back and spoke with a nice girl who informed me there was a part needed that was on the way from Germany. Followed up the next 2 days to get a status update from Jeff. He never returned any of my calls. Finally I call Josh Campbell the Service Manager and leave a message with him and he also never returned my call. After 2 weeks of my car being in the shop they call and say its ready. I get there to pick it up and it will not crank because the battery is dead. This place is pathetic! More
by mhe44
Employees Worked With
Jeff Bradberry, Josh Campbell
May 28, 2013
Every visit I've recieved exceptional service no matter which representative I ask a question to they are extremely nice and professional and friendly f matter which representative I ask a question to they are extremely nice and professional and friendly f More
by olivia_jean
Employees Worked With
Glen Phelts
April 18, 2013
I bought my Audi TT Roadster two and a half years ago from Gwinnett Audi, and I have had nothing but exceptional service from them. They usually schedule an appointment either the day I call, or at leas from Gwinnett Audi, and I have had nothing but exceptional service from them. They usually schedule an appointment either the day I call, or at least the following day. I'm always greeted the minute I step in the door. I always know in advance what the total charges will be before any work is done. If anything had to be fixed, they did so in the amount of time they told me it would take, and they have provided a loaner car at no cost to me if the repair took several days. My car is always returned to me clean, thanks to the complimentary wash! Jeff Bradberry was my service advisor most recently, and he did an excellent job. He listens to your comments, and then bends over backwards to make sure you're pleased with your experience in the service department. I just don't think you can get any better than that! More
by watjan
Employees Worked With
Jeff Bradberry
April 04, 2011
HORRIBLE SERVICE DEPARTMENT!!!! I bought a used car HORRIBLE SERVICE DEPARTMENT!!!! I bought a used car and I went to this dealership to get an inspection on the vehicle to assess whatever may need t HORRIBLE SERVICE DEPARTMENT!!!! I bought a used car and I went to this dealership to get an inspection on the vehicle to assess whatever may need to be done. I called Steven in the service department and asked for a full inspection. When I mentioned that my check engine light was on, that was the only point they wanted to focus on. I had 6 distinct problems that I had concerns about. Steven assured me that they would look over the vehicle. I got to the service department at my appointment time. I was told it would take an hour or two. After sitting in the waiting room (without being offered as much as a water) for almost 3 hours, the inspection was complete. I went outside to discuss the problems, not only did they not address 4 of my concerns, they didn't even do the complimentary wash. They charged me 127 for this inspection. I asked Steven before signing the form about a noise that continued to occur and he advised me that the service technicians went over the car and that it was not a problem. I drove home. Not only did the turn signal still cut out at 5 seconds, but the vehicle made an awful noise when the AC turned on. When I got home I opened the engine compartment to look around. Stuck in the front fan assembly was a 14" BY 2" WIDE STRIP OF RUBBER! This could not have possibly been missed had an inspection been done on my vehicle. I contacted the dealership and they advised me that they did in fact hook the car up to a computer for a test, but that's not what I asked for. I wanted to know the shape of my engine, my belts, my hoses, i wanted a full engine inspection and that's what I asked for over and over, but not what I received. I also asked that if they had hooked my car to their computer, how could they have not found the problem with the turn signal. 30 seconds on Google and a $50 part later I fixed the turn signal myself, but the "Certified Technicians" at this dealership couldn't find the problem. The service technicians replied over until I asked for a refund for the service. Then they went completely unresponsive. In Summary, DO NOT EVER TAKE YOUR VEHICLE TO RICK CASE DEALERSHIPS FOR SERVICE! Unless you just have tons of money to do whatever they want, don't even bother. I am placing complaints with the BBB and with state attorney general. If I could give this service a negative I would. SERVICE SHOPPERS BEWARE! More
by David.Barber84
Employees Worked With
Steven Richardson
