Audi Gwinnett - Service Center

HORRIBLE SERVICE DEPARTMENT!!!! I bought a used car HORRIBLE SERVICE DEPARTMENT!!!! I bought a used car and I went to this dealership to get an inspection on the vehicle to assess whatever may need t HORRIBLE SERVICE DEPARTMENT!!!! I bought a used car and I went to this dealership to get an inspection on the vehicle to assess whatever may need to be done. I called Steven in the service department and asked for a full inspection. When I mentioned that my check engine light was on, that was the only point they wanted to focus on. I had 6 distinct problems that I had concerns about. Steven assured me that they would look over the vehicle. I got to the service department at my appointment time. I was told it would take an hour or two. After sitting in the waiting room (without being offered as much as a water) for almost 3 hours, the inspection was complete. I went outside to discuss the problems, not only did they not address 4 of my concerns, they didn't even do the complimentary wash. They charged me 127 for this inspection. I asked Steven before signing the form about a noise that continued to occur and he advised me that the service technicians went over the car and that it was not a problem. I drove home. Not only did the turn signal still cut out at 5 seconds, but the vehicle made an awful noise when the AC turned on. When I got home I opened the engine compartment to look around. Stuck in the front fan assembly was a 14" BY 2" WIDE STRIP OF RUBBER! This could not have possibly been missed had an inspection been done on my vehicle. I contacted the dealership and they advised me that they did in fact hook the car up to a computer for a test, but that's not what I asked for. I wanted to know the shape of my engine, my belts, my hoses, i wanted a full engine inspection and that's what I asked for over and over, but not what I received. I also asked that if they had hooked my car to their computer, how could they have not found the problem with the turn signal. 30 seconds on Google and a $50 part later I fixed the turn signal myself, but the "Certified Technicians" at this dealership couldn't find the problem. The service technicians replied over until I asked for a refund for the service. Then they went completely unresponsive. In Summary, DO NOT EVER TAKE YOUR VEHICLE TO RICK CASE DEALERSHIPS FOR SERVICE! Unless you just have tons of money to do whatever they want, don't even bother. I am placing complaints with the BBB and with state attorney general. If I could give this service a negative I would. SERVICE SHOPPERS BEWARE! More