Audi Gwinnett - Service Center

Glen Phelts was great!! always kept me up to date during servicing my Audi either through phone calls or emails, even had a video and multi-point inspection report emailed to me, he made servicing and repai servicing my Audi either through phone calls or emails, even had a video and multi-point inspection report emailed to me, he made servicing and repairs on my vehicle easy and convenient for me.. great experience!! More

Consistent Excellent Service I can't say enough positive remarks about this dealer! They are consistent in every manner from sales to service. I had only an oil change and the I can't say enough positive remarks about this dealer! They are consistent in every manner from sales to service. I had only an oil change and the tires were rotated during this visit and honestly had trouble leaving. Friendly banter, Very personable associates and a tidy well kept facility is always a Winner. Oh YEAH Thanks David Rodriguez!! my Service Advisor who Really exemplifies professionalism and being cool at the same time. Sorry this is long More

Great customer service From the speedy check in to the shuttle to and from work, Patrick and the rest of the service team at Audi were awesome! Thank you so very much! My s From the speedy check in to the shuttle to and from work, Patrick and the rest of the service team at Audi were awesome! Thank you so very much! My service trip was actually an enjoyable experience! More

Audi Gwinnett Service is the best! Audi Gwinnett service department is top notch! Glenn and Jeff are the best! Always satisfied with my experience and work performed. I would recommen Audi Gwinnett service department is top notch! Glenn and Jeff are the best! Always satisfied with my experience and work performed. I would recommended Audi Gwinnett every time More

AWFUL experience with Car Recall Service After waiting for a month for my appointment, they tell me last minute that they don't have the proper technician to fix the repairs. They failed to k After waiting for a month for my appointment, they tell me last minute that they don't have the proper technician to fix the repairs. They failed to keep me updated on my car. I had to keep calling myself to see what was going on only to be told that more repairs need to be done on top of the alignment that I asked for. They didn't fix my car. Lack of professionalism. Very disorganized. Service guy is named David, I DO NOT RECOMMEND More

Rick Case Audi in Duluth GA managed a professional service on the Audi Q5. The new video service report provided a thorough overview for additional services in Duluth GA managed a professional service on the Audi Q5. The new video service report provided a thorough overview for additional services More

Audi Service The Gwinnett Audi Service department always treats its customers very professionally and does a great job helping its customers understand what the si The Gwinnett Audi Service department always treats its customers very professionally and does a great job helping its customers understand what the situation is and options to correct More

Great team of professionals! I have had my car serviced there for the past 3 years. They are always nice, professional and helpful! I would highly recommend them! Thanks! I have had my car serviced there for the past 3 years. They are always nice, professional and helpful! I would highly recommend them! Thanks! More

Audi service Worry free service. Nice loaner car. Easy and transparent communication about service/repair content. Ok pricing. Nice clean car returned although wit Worry free service. Nice loaner car. Easy and transparent communication about service/repair content. Ok pricing. Nice clean car returned although with an empty soda drink mug left in the car. Never happened before. Believe it to be a one-timer. More

Where is Audi's Customer Experience? Not sure what's up with Audi's & Audi Gwinnett's lack of focus on the customer experience. Purchased a new Audi in October 2018 (which was a less tha Not sure what's up with Audi's & Audi Gwinnett's lack of focus on the customer experience. Purchased a new Audi in October 2018 (which was a less than exceptional experience back then) and returned to the same dealership yesterday for the first 10k service. Upon arrival, the service team, although friendly, never once asked me a single question about the car, my experience with it during the first year...nothing. For a high end car and auto dealership, the experience was once again pretty lack luster. Waited over 2 hours for an oil change in a customer waiting area that seemed more like a low end car dealership at best. The staff was somewhat helpful, but not all that friendly nor informative. Upon receipt of my car, the service rep failed to explain what services were performed nor provided any other comments on the car...he simply just asked for my signatures and sent me on my way. Today, I noticed my oil level meter (under my Vehicle Settings) was only 3/4 full vs at the Max level. Just disappointing and really don't have the time nor interest to make the 40 min drive back over there to have them top it off. It's been 24 hours and not even a follow-up email or phone call to check in on the service and to seek my review. I owned my Acura MDX for 10 years and consistently after every dealer visit, I would receive both a follow-up thank you email and phone call from the dealership. Audi's focus on the customer experience from car buying to service seems to be limited at best. Pretty unfortunate. I also have a friend that had an Audi from this same dealership and due to their same poor customer experiences and attentiveness, he purchased a BMW as his next vehicle. Audi Gwinnett has seem my last visit, unfortunately. More