Audi Gwinnett - Service Center

Where is Audi's Customer Experience? Not sure what's up with Audi's & Audi Gwinnett's lack of focus on the customer experience. Purchased a new Audi in October 2018 (which was a less tha Not sure what's up with Audi's & Audi Gwinnett's lack of focus on the customer experience. Purchased a new Audi in October 2018 (which was a less than exceptional experience back then) and returned to the same dealership yesterday for the first 10k service. Upon arrival, the service team, although friendly, never once asked me a single question about the car, my experience with it during the first year...nothing. For a high end car and auto dealership, the experience was once again pretty lack luster. Waited over 2 hours for an oil change in a customer waiting area that seemed more like a low end car dealership at best. The staff was somewhat helpful, but not all that friendly nor informative. Upon receipt of my car, the service rep failed to explain what services were performed nor provided any other comments on the car...he simply just asked for my signatures and sent me on my way. Today, I noticed my oil level meter (under my Vehicle Settings) was only 3/4 full vs at the Max level. Just disappointing and really don't have the time nor interest to make the 40 min drive back over there to have them top it off. It's been 24 hours and not even a follow-up email or phone call to check in on the service and to seek my review. I owned my Acura MDX for 10 years and consistently after every dealer visit, I would receive both a follow-up thank you email and phone call from the dealership. Audi's focus on the customer experience from car buying to service seems to be limited at best. Pretty unfortunate. I also have a friend that had an Audi from this same dealership and due to their same poor customer experiences and attentiveness, he purchased a BMW as his next vehicle. Audi Gwinnett has seem my last visit, unfortunately. More

Jeff Bradberry was an exceptional Service provider who was p I would highly recommend Jeff and Audi of Gwinnett to handle your service needs as they are very thorough. They provided me with frequent updates and I would highly recommend Jeff and Audi of Gwinnett to handle your service needs as they are very thorough. They provided me with frequent updates and showed me a video clip of suggested work to be done on the vehicle. More

Maintenance service Dealership is clean, personnel prompt and courteous. An unreserved loaner car was available and during the service they were in constant communication Dealership is clean, personnel prompt and courteous. An unreserved loaner car was available and during the service they were in constant communication with me. Overall this is how car service should be conducted. More

Happy Audi Customer The service department is always very courtesy, understanding and knowledgeable. Patrick goes above and beyond to make sure everything has been addre The service department is always very courtesy, understanding and knowledgeable. Patrick goes above and beyond to make sure everything has been address. He’s really the only contact we need. His attention to detail is outstanding. More

Great service! I loved the video update that was sent by the mechanic. Very informative. Glen Phelts kept me informed every step of the way. Great customer servi I loved the video update that was sent by the mechanic. Very informative. Glen Phelts kept me informed every step of the way. Great customer service! More

Great Service and Video Summary Great and fast oil change service, which is consistent. Provided me a shuttle to/from work, provided excellent link to video summary of work performed Great and fast oil change service, which is consistent. Provided me a shuttle to/from work, provided excellent link to video summary of work performed/inspection, and customer team is always very open with communication (worked with Jeff & David over the years.) Great team there! More

Simply the best Nowadays it is rare to find workmanship that not only meets your expectations, but actually exceeds them. Audi Gwinnett has consistently provided exce Nowadays it is rare to find workmanship that not only meets your expectations, but actually exceeds them. Audi Gwinnett has consistently provided excellent service every time I have brought my cars in for service. (I own two Audi’s.). I have been a regular customer of Gwinnett Audi for several years. I am truly a happy customer. More

Routine maintenance I look forward to seeing the service team at Audi Gwinnett. Everyone is willing to help, and make sure my experience is nothing less than spectacular. I look forward to seeing the service team at Audi Gwinnett. Everyone is willing to help, and make sure my experience is nothing less than spectacular. More

Warranty replacement Service department has been very responsive. I had a trim defect that needed replacement. Glen reviewed the problem, and ordered the required part. Service department has been very responsive. I had a trim defect that needed replacement. Glen reviewed the problem, and ordered the required part. Called 2 days later with part available to sked the replacement. Replacent was done in a timely manner and they performed a service bulletin item that had just bedn released, updating the information system. More

Engine light Mr. Jeff was awesome!!! I called he got me in ASAP and scheduled me a courtesy vehicle immediately. I usually take my car to Audi in Atlanta. They suc Mr. Jeff was awesome!!! I called he got me in ASAP and scheduled me a courtesy vehicle immediately. I usually take my car to Audi in Atlanta. They suck! You have earned my future business!! Thank you so much! See you next time M. Jeff! More