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94 Reviews of Audi Gwinnett - Service Center
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June 25, 2019
Excellence excellent service and attention. the maintenance report is great: video. This dealer is the best maintenance service. I am very satisfied. Thanks f excellent service and attention. the maintenance report is great: video. This dealer is the best maintenance service. I am very satisfied. Thanks for providing excellence. More
by ccc
Employees Worked With
Glen Phelts
April 27, 2019
Audi Gwinnett is Best in Class Simply the BEST! Buy a car at any Rick Case and you get 10 year, 100K mile warranty. Professional with no hassel, no pressure, top sales and services. Simply the BEST! Buy a car at any Rick Case and you get 10 year, 100K mile warranty. Professional with no hassel, no pressure, top sales and services. More
by mys3lvr
Employees Worked With
Glen Phelts
November 10, 2018
Very smooth and fantastic experience Tony from Audi Gwinnett is a very warm person to deal with and he set the car ready before we got in there and everything went so smooth that we were Tony from Audi Gwinnett is a very warm person to deal with and he set the car ready before we got in there and everything went so smooth that we were able to come out in 5 mins with the new car. There is no feeling like the usual car buying process at all which is the best plus point. Tony is the guy to go for Audi More
by audi cars
Employees Worked With
tony
October 24, 2018
Rewarding experience My sales experience was enjoyable the place was immaculate. My salesman was knowledgeable and gave suggestion based on needs. I recommend Gwinnett Aud My sales experience was enjoyable the place was immaculate. My salesman was knowledgeable and gave suggestion based on needs. I recommend Gwinnett Audi for your transportation needs and for the fun of driving. More
by Tdsdaudi18
Employees Worked With
Derek Muirhead, Shawn Lim
July 31, 2018
Engine repair Glenn are experienced mechanics they always take care of me 2007 Audi Q7 they also provided me loaner car and angel mechanic knows well about audi Glenn are experienced mechanics they always take care of me 2007 Audi Q7 they also provided me loaner car and angel mechanic knows well about audi More
by Babar123
Employees Worked With
Glen Phelts
June 19, 2018
Audi Gwinnett Service is not recommended! ANYONE EVEN THINKING OF GOING TO THIS DEALER SHOULD PAY CLOSE ATTENTION TO THE NEGATIVE REVIEWS! Sadly I should have, but did not. Our Audi A6 3.0 ANYONE EVEN THINKING OF GOING TO THIS DEALER SHOULD PAY CLOSE ATTENTION TO THE NEGATIVE REVIEWS! Sadly I should have, but did not. Our Audi A6 3.0T Quattro has been driven less than 20,000 miles. I brought it in because of some vibrations in the front of the car, and was told that the auto required a front brake job; both pads and rotors. These repairs totaled over $1,050. I was also informed that even though the vehicle had under 20,000 miles on it that the brakes were not covered under the new car warranty. Further, neither Audi, nor Audi Gwinnett was going to share in, or reduce the cost of the fix. Wouldn't you think that with a such low mileage $60,000 vehicle that the dealer would have made some concession on the price of the repairs. For instance, charging dealer cost on the job...not this "dealer". The so called "advisor" said that Audi brakes were "different" from all other cars and were "racing" brakes. He also used the excuse that the A6 is a "heavy car". What hogwash. If so called racing brakes need replacement so often then Audi should not use them. Or if they are so easy to fail, perhaps that should be disclosed before you purchase it. The invoice I was given stated that if I had any" concerns" that I could contact them. Of course I did so, mentioning most of what I have written here. It comes as no surprise that I have not had the courtesy of a response from this customer unfriendly group. Both my wife and I have previously owned other brands including Lexus; and have never had brake issues. I owned one Lexus for 12 years, almost 150,000 miles, and brakes were never a problem. We certainly do not recommend this dealership. Further, we will never be in the market for another Audi; and certainly will advise our friends and relatives not to have their vehicle serviced at Audi Gwinnett. More
by Tom S
Employees Worked With
Patrick
October 31, 2017
Good People! I have had my Audis serviced many times at Audi Gwinnett. Every time they have taken very good care of me and my car. Service Manager Josh Campbell I have had my Audis serviced many times at Audi Gwinnett. Every time they have taken very good care of me and my car. Service Manager Josh Campbell is customer focused and that attitude permiates through the entire department. This is not your typical dealership service experience. These folks 'get it'. More
by Lee Cain
Employees Worked With
Glen Phelts, Josh Campbell
September 21, 2016
Could not have had better SERVICE!!!! Dealing with Jeff Bradberry was a wonderful experience!!! I could not have asked for better service!!! He gave great advice and told me exactly what t Dealing with Jeff Bradberry was a wonderful experience!!! I could not have asked for better service!!! He gave great advice and told me exactly what the process was concerning my oil consumption issue. It was solved efficiently to my satisfaction!!! This was my 2nd or third time working with Jeff in Gwinnett Audi Service Department. Customer satisfaction has always been A+ with Jeff. Claire Hiscox More
by Convertible Girl
Employees Worked With
Jeff Bradberry
August 28, 2016
Didn't even read what I requested A few moments ago I received a response from team cleaning he'd like to assist me purchasing a vehicle. The only thing that I requested is additiona A few moments ago I received a response from team cleaning he'd like to assist me purchasing a vehicle. The only thing that I requested is additional smart key for my car. He didn't read my inquiry, and therefore, I'm disappointed More
by Nir
Employees Worked With
Timothy Goodale
August 22, 2016
Audi Gwinnett Each time I have my 2014 Audi A6 Prestige serviced at Audi Gwinnett, I cannot help but be impressed by the excellent Service Department run by Josh Ca Each time I have my 2014 Audi A6 Prestige serviced at Audi Gwinnett, I cannot help but be impressed by the excellent Service Department run by Josh Campbell. Of all of the Luxury cars that I have owned, regardless of brand, I have never been treated as well as I am at Audi Gwinnett. This is Luxury Service at it's best. Mr. Campbell runs a flawless operation; each employee is polite, helpful and excellent at his or her job. Josh Campbell is a hands-on Service Manager and he takes ownership of your maintenance or service personally. Every car, every customer, ever employee is treated with respect. No detail is too small for him to handle personally. I can easily see this gentleman as the Captain of a ship. With a seemingly effortless air every problem is resolved, every Customer leaves impressed and pleased. I would also like to mention Glen Phelts and Jeffrey Bradberry who are pleasant, efficient, and excellent at their positions. I specifically request Angel to perform my Service; this Technician is first rate at everything that he does. I have written many reviews for the Audi Gwinnett Service Department, and each time I cannot use enough superlatives to explain my immense satisfaction with this Dealership. More
by mjrdoc
Employees Worked With
Audi Technican Angel., Jeff Bradberry, Glen Phelts, Josh Campbell
