Audi Gwinnett - Service Center

Excellent service on my two Audi's 2016 A6 and 2013 A4 I have leased three Audi's from Gwinnett Audi over the last six years. Will continue to have all my Audi's serviced at this dealership, as they con I have leased three Audi's from Gwinnett Audi over the last six years. Will continue to have all my Audi's serviced at this dealership, as they continue to be excellent in providing complete satisfaction. More

One more good service trip I trust the team at Audi Gwinnett with the family workhorse. Our Q7 never had it so good. A professional service experience from beginning to end. I trust the team at Audi Gwinnett with the family workhorse. Our Q7 never had it so good. A professional service experience from beginning to end. More

Superb Service Team The service team is outstanding at Audi. All cars have problems, so what really matters after you plop down your money and drive off is what happens o The service team is outstanding at Audi. All cars have problems, so what really matters after you plop down your money and drive off is what happens over the next 2-4+ years that matters. This is why a good service team is so important. Thanks especially to Glen Phelts as well as the rest of the team, including Jeff and Josh, for providing unparalleled customer service. These people know how to build customer loyalty and trust. I am always greeted with a smile, paperwork in order, no waiting, great coffee and snacks, awesome loaner cars and, most importantly, my car is fixed. Glen does a great job communication both with me and the mechanics so that when I pick up my car and drive off, I don't have to return or get frustrated. Bottom line, buying a car other than an Audi would mean servicing it somewhere else --- I think I'll buy an Audi again. Thanks for hiring great service PROFESSIONALS (that understand the mindset of an Audi driver), like Glen - it's worth the investment. More

My service experience was very pleasant! The professional and courtesy during my car being serviced was exceptional! My time was valued with a courtesy vehicle to used during my car being ser The professional and courtesy during my car being serviced was exceptional! My time was valued with a courtesy vehicle to used during my car being serviced. Picking up my clean and serviced Audi was just as pleasant as when I arrived. Excellent all the way around?? More

95K Service Im in the Military and recently bought a 2008 Audi A3. I came to the Rick Case Audi dealer for the 95K Service and was unexpectedly met with complete Im in the Military and recently bought a 2008 Audi A3. I came to the Rick Case Audi dealer for the 95K Service and was unexpectedly met with complete professionalism. Glen Phelts went above and beyond what I assume were his daily duties and helped me out immensely. I feel in love with Audi while stationed in Italy with the 173rd, but I promised myself that I would own an Audi and knowing that I have this type of service behind such a great product warms my heart. Thank you so much for such a positive experience. It should be illegal to have that much fun while driving an Audi. More

Worst after service!!! Came here to purchase used volkswagen from here. I am only giving a review base on a service. When i first start a car from there lot, the car d Came here to purchase used volkswagen from here. I am only giving a review base on a service. When i first start a car from there lot, the car did not start so they brought a jump cable to start a car and tells me it happen because the car was sitting in the lot long time. And he told me if the car did not turn on they will replace the battery So after that we purchase a car less than a 3 hour. After we purchase a car and on our way to home we found a window that are cracked it was too late night to call the dealer. So that night i turn on a car so i can drive but the car did not start again. So i again used a jump cable to start a car. And next morning i start a car so i can go to work....but the car did not start at all. So afternoon i took a car back to the rick case audi to solve a problem. The salesman told me they will replace a battery and take the car back to service.... After 10 or 20 min later they brought the car back to me, and when i open the hood the battery was not replace and salesman told me they only charge the battery... I am okay because car does a start. And few days later sales man text me that they did replace a battery. And i told him "no they did not replace the battery" and salesman told me "oh really, looks like service center only charge the battery" It was really funny to me so i brought the car to our local volkswagen dealer and tells me that car battery is not a new, the battery was not replace whithin 1week. After i request schedule for the window and they told me they will replacement my window at december 18 which is today. So today i request service at 9:30am around 3pm i call a salesman for an update.... And he told me my car is not going to be ready due to they order wrong parts.... So i have to reschedule for next time......... Really? I just bought this car less than a month and i dont know why i have to having all this kind of stress? Its really want to file a complaint to this dealer. Never had a stress from bmw dealer before More

Best service in town! In past 10 years I have been Gwinnet Audi customer and can not be happier with service and treatment I have received year after year. Honestly, I've l In past 10 years I have been Gwinnet Audi customer and can not be happier with service and treatment I have received year after year. Honestly, I've lost track how many Audis I've got there and my latest purchase of RS5 was really my happiest hour - I finally got everything I've ever wanted in a car! And just few days ago I went back to do the scheduled 5K maintenance - it was like family reunion, because I know everybody there so well and they know me quite well. Service is second to none! Professional, friendly, convenient and well executed - if there would be a six star rating - I would give it for sure. I'd like to thank my Service advisors Glen Phelts, Jeff Bradberry, Byron Burris, Service Manager Josh Campbell, everybody in Parts and Sales and especially GM Dan Praznick and General Sales Manager Luka Vujnovic for great atmosphere they have created and maintain year after year!!! More

Absolutely the BEST service in town. The service team is always ready to provide the prompt and courteous service that you expect from a first class business. The service advisers are Au The service team is always ready to provide the prompt and courteous service that you expect from a first class business. The service advisers are Audi Gwinnett's top feature. Great service experience every visit. Jeff and Glen are terrific. More

Pleasant Experience there at Gwinnett Audi I recently came in for a 25,000 mi. service. Wonderful, Professional and courteous service experience there at Gwinnett Audi with Glen Phelts. Outst I recently came in for a 25,000 mi. service. Wonderful, Professional and courteous service experience there at Gwinnett Audi with Glen Phelts. Outstanding job. I even had time to look into a new A4 and sat down with Lauren in the Sales Dept. - another positive experience! Bravo. More

No authorization .You ask for estimate they repair I took my car to get JUST an estimated on repair. They told me while i wait they would give me loaner car it shouldn't take more then 2 hours. .I ha I took my car to get JUST an estimated on repair. They told me while i wait they would give me loaner car it shouldn't take more then 2 hours. .I had aaa tow my car there. When I arrived. There was no loaner. They said they would put me in rental and cover the cost. Because they had no.more loaner. And it took 3days for them to give me an verbal estimate. I asked for it in.writing they gave me two different estimate on.the same day for same estimate and parts . From $400-$1300..I told them ,I declined repairs an told them i will come get my car Dont make any Repairs. When i arrived. They gave me a bill for unauthorized repairs for $1300. Including the cost of the rental car. Which theyinitial told me an put in writing they would pay for. Now they want me to pay them for something i have in writing saying they would pay and repairs, never authorized. More