Audi Hilton Head - Service Center

I waited over 2 hours for a recall service. After waiting over 2 hours, I was told the tech was pulled away and my service had not been started. I was given all kinds of reasons to explain wh After waiting over 2 hours, I was told the tech was pulled away and my service had not been started. I was given all kinds of reasons to explain why the lack of communication with me was ok. I spoke to the sales manager who was responsive but the service department continued to be unhelpful on many levels. More

My service person did a great job. Work was done in a timely manner and James did a great job keeping me apprised of the work and was very pleasant to work with. Finally, as a new cust Work was done in a timely manner and James did a great job keeping me apprised of the work and was very pleasant to work with. Finally, as a new customer James took extra time with me to explain the service department. Overall, a very good experience. More

Kristen was great! Prompt service. Dealership was clean and hospitable. Have no problem with the operation. Prompt service. Dealership was clean and hospitable. Have no problem with the operation. More

Kriston is outstanding. Service was great and timely and took care of the issues as Needed. Service was great and timely and took care of the issues as Needed. More

Aimee and the other service check in staff are always very helpful and pleasant and caring very helpful and pleasant and caring More

Exceptional Service Experience at Audi Hilton Head As a new owner of an Audi e-tron, I had some initial concerns about whether dealerships would be truly equipped to service electric vehicles. Those conc a new owner of an Audi e-tron, I had some initial concerns about whether dealerships would be truly equipped to service electric vehicles. Those concerns were quickly put to rest at Audi Hilton Head. From the moment I dropped off my car, I was impressed. The service manager, Dante, along with coordinators Kristen and Amy, proudly shared that the dealership has three master e-tron certified technicians on staff. That level of training and specialization gave me immediate confidence that my car was in expert hands. I asked a number of detailed questions, and they answered each one with professionalism and clarity. Just as impressive as their technical expertise was their dedication to customer service. Throughout the process, I received video updates showing the progress of repairs, timely text messages, and a phone call confirming the on-time completion of the work. Their communication was thoughtful, proactive, and seamless. It’s rare these days to find a service department that gets both the technical side and the customer experience right — Audi Hilton Head does both exceptionally well. I can’t say enough good things about my experience and will absolutely continue to rely on them for future service needs. More

The service experience was very good. Kristin, the Service Advisor, was friendly and very helpful. The service was great and the Q3 was ready right on time. Kristin, the Service Advisor, was friendly and very helpful. The service was great and the Q3 was ready right on time. More

My experience with the service department has been very positive. The service writer, Kristin, is knowledgeable, efficient, and pleasant. She understands customer service. I appreciate the videos that th positive. The service writer, Kristin, is knowledgeable, efficient, and pleasant. She understands customer service. I appreciate the videos that the technicians send to explain what they find. Thank you! More

service department was awesome, very helpful and accommodating. The curious car was extremely helpful and enjoyable accommodating. The curious car was extremely helpful and enjoyable More

Donte and the group took good care of me. The service and professionalism were nothing short of awesome. When you're there, you're not treated like an everyday customer but more like a family The service and professionalism were nothing short of awesome. When you're there, you're not treated like an everyday customer but more like a family member from the good side. Donte and the staff answered my questions with my best interest at heart and always kept me informed about anything dealing with my RS7. Whenever I had issues, they dropped everything to make sure I was taken care of. Couldn't ask for a better experience. More