Audi Indianapolis

Best customer service ever I visited the service department on this past Saturday, I was so impressed with the service I received from David in that department. He was awesome , I visited the service department on this past Saturday, I was so impressed with the service I received from David in that department. He was awesome , he took the time explain everything that was being done to my car. The most important thing is I didn't feel like I was being taken advantage of because I was a women. I will continue to have my car service there at the Audi service department. Thank you David More

They broke parts on my car and try to make it my problem Have been taking my car to tom wood audi for 5 years.two weeks ago had a very bad experience.took my car in to have control arms changed.they had my c Have been taking my car to tom wood audi for 5 years.two weeks ago had a very bad experience.took my car in to have control arms changed.they had my car for a week then informed me that they coudnt get bolts out or to turn.I have work stopped go to get my car.they charge me after I gave a coupon that was for a free check on the vehicle.well they still charged me.small issue..the big problem is they broke off the bolt in my passengerside control arm in the nuckel...this being after they told me they coudnt get the bolts out.audi did not tell me the bolt was broke off.they just tried to charge me 4000.00 dollers for control arms and new drive nuckles. ..well after arguinging wth David the service writer I got no wear.they sent me out if there wth a broke part they broke.I took my car to SAC CUSTOM EXOTICS.FIXED MY CONTROL ARMS NO PROBLEMS AND ALIGNED MY CAR FOR 1000.00 LESS THAN TOM WOOD AUDI.....NOT SURE WHAT HAS HAPPEND TO THIS LOT AFTER THEY SPLIT FR9M PORSCHE ..VERY BAD TIME AT THIS GARAGE.MY NAME IS JAMES WEST.. More

Great customer service I just love my Audi A5 convertible! Rob Graves and the rest of the team at Audi of Indianapolis has been nothing but helpful! We had leased severa I just love my Audi A5 convertible! Rob Graves and the rest of the team at Audi of Indianapolis has been nothing but helpful! We had leased several other Audi's from Rob and I just was unsure if I wanted to stay in an SUV or not. My A5 is AWD and has driven like a champ in some heavy snow and ice conditions! I still continue to service my car at the new location just across the street and a few doors down. I feel completely comfortable as a woman going in alone to ask Rob or the rest of the staff any questions about my car! Compliments to Rob and staff! Only complaint!! I want the above 60 weather back so I can put my top back down! More

Some of the nicest people I have ever dealt with I would highly recommend this dealership. I had a great experience buying a new Q7. The people in sales and finance were extremely nice and efficient I would highly recommend this dealership. I had a great experience buying a new Q7. The people in sales and finance were extremely nice and efficient. It did take a while to go thru the car but in their defense. It is a very technical SUV. More

Not recommend I will not buy again from this dealer cannot get any follow up service. Bought three Lexus from the Tom Wood dealer never had a problem. My first an I will not buy again from this dealer cannot get any follow up service. Bought three Lexus from the Tom Wood dealer never had a problem. My first and last Audi from this dealership and I came from out of state to purchase it. i cannot get anyone to return my calls or e- mails even the manager will not return my calls. Pretty sad when you pay so much for a vehicle and once you drive it off the lot that's it! More

Do Not Plan On Going Back I recently purchased a used vehicle from the Audi Indianapolis dealership. The initial buying experience was very pleasant and easy I enjoyed working I recently purchased a used vehicle from the Audi Indianapolis dealership. The initial buying experience was very pleasant and easy I enjoyed working with my salesman. Since then though, it has been a nightmare. In under a month of owning the vehicle, a problem with the engine occurred. I took the vehicle back for repairs, under the impression they would fix it for free under warranty. They ended up charging me $330 including $200 of labor costs for something that should have been taken care, by them, before I purchased the vehicle to begin with. But wait, that's not all... On top of this I had been waiting for a few weeks up to a month for the title and vehicle information to get processed, so I could go register the vehicle with the state. I had a temporary license plate for a month. I get a call THE DAY the temporary plate expires saying "they need more information before they can process the plates and title to me." After a month of waiting to register my new vehicle they screw me over by telling me they can't process the vehicle for some more time on the day the temporary plates expire. So I had to go 10+ days with expired license plates waiting for their lack of communication and screw ups to finally get taken care of. EXTREMELY UNPROFESSIONAL. More

Very positive experience! Very positive experience today. My car was serviced quickly! I have been coming in for service and repair for about 13 years. I am always please wi Very positive experience today. My car was serviced quickly! I have been coming in for service and repair for about 13 years. I am always please with this annual visit! More

Arrogant and cavalier (as an adjective) indifferent We purchase an CPO Audi TT at another dealer (because Tom Wood did not have what we were looking for). Our first experience for service at Tom Wood w We purchase an CPO Audi TT at another dealer (because Tom Wood did not have what we were looking for). Our first experience for service at Tom Wood was disappointing. Oil was dripped on the car in several place and the front bumper was dinged and paint chipped. My wife complained to the service writer, who then brought the service manager out to look. The SM (as I witnessed) was indifferent and arrogant and in my opinion disrespectful. My wife told him she had read service reviews that were not complementary of Tom Wood and he stated that he does not read the reviews because people just like to complain. At that point I stepped in and told him people sometime complain for good reason and that we expect Tom Wood to repair the damage. I really think he was trying to snowball my wife because she was a woman, as well as get out of being responsible. We have been to the dealer several time since because we have only one choice in the market for Audi Dealer service and each time the car has come back with a nick. I personally hand wash the car and I know it' s status, the dealership is CARELESS. I witnessed a white S4 being parked by a mechanic after service and I thought he going to hit another parked car. I believe it is a reasonable expectation when the car is return it is in the same or better condition as when it is brought in. We have had two warranty issues, first is wear of the driver seat at 11K the dealer told us it is to be expected with seats with side bolsters. I asked them to contact Audi and they stated Audi won't warranty the seat. I ask them to turn it in anyhow. ( I doubt if they, Tom Wood, really did). We have had two Lexuses prior to the Audi both cars were service by Tom Wood Lexus and the service was excellent. The second warranty issue is a rattle in the dash, the first repair was with the top (it's a convertible) it was better until I found the tires deflated to 15lbs. Brought it back again and the rattle is worse.. My general impression is the service department is complacent, arrogant, disrespectful and incompetent, Audi should really look into the service (use secret shoppers) or raise their level of expectations. As for the dealership. The Service Manager should get his head out the sand (spelled with an A and 2 SS's) and realize people appreciate and perceive good service a valuable commodity. More