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Audi Indianapolis
Indianapolis, IN
542 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 542 reviews
July 13, 2008
I visited Tom Woods Audi Dealership today in Indianapolis and I was COMPLETELY and UTTERLY disappointed in the service and treatment I received from the sales representative. For a manufacturer of such a hig and I was COMPLETELY and UTTERLY disappointed in the service and treatment I received from the sales representative. For a manufacturer of such a high end product I was also expecting a similar high end customer service but alas that did not happen and left a very sour test for overall Audi image. I wanted to test drive 2008 A4 and/or A3 to get a feel of the cars and measure which one would fit for my driving needs. When I mentioned this to the sales representative and he replied to me saying that I need to specifically first decide on which model and which year I want to purchase THEN AND THEN ONLY I will be able to test drive that vehicle. I tried to push him a little bit to at least let me test drive A3 which he had right in front of us, he replied to me saying that, that was the only car they had and someone was buying it so can not test drive it. After that I tried to push him a little more with 2008 A4, he replied that I need to make a commitment of buying one and THEN AND THEN ONLY I can test drive. In the conversation he also mentioned that if I did not have any specific model and year in mind and did not have commitment to buy it, IT WILL BE WASTE OF HIS TIME!!! Utterly disgusted with the treatment I left without any test drive experience. If this is the kind of service and customer treatment (and if this is the image Audi is trying to project of making customers feel stupid about expecting a simple thing from car dealership of test driving a vehicle before a purchase) I will be getting after I purchase Audi Vehicle, I am better off without buying one. This is the kind of experience that completely shattered the image I had about Audi being a high end and customer focused service car manufacturer. I believe Tom Woods Audi dealership and in turn Audi America has lost a customer and several that would have followed with my recommendation. More
by disgustedbytomwoods
Employees Worked With
1
December 16, 2005
The service department is horrendous. I specifically told them what the problem with the car was, but chose not to listen to me. I had two problems, front left speaker was blown, and the right rear whe told them what the problem with the car was, but chose not to listen to me. I had two problems, front left speaker was blown, and the right rear wheel bearing was shot. Specifically told them that, and they simply turned the car back over to me the next day saying "There's nothing wrong". It took three attempts and two drives in the car with the service guy to prove that there was a problem with the both the speaker and bearing. Horrendous service. I love Audi's and will always own one, but it is worth the drive to go south to Cincy or north to any other dealership besides TOM WOOD. More
by adempsey
