Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Audi Indianapolis - Service Center
Indianapolis, IN
300 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
300 Reviews of Audi Indianapolis - Service Center
Sort by
July 19, 2017
Great Service Had an issue with check engine light coming on. They were able to get me in the same day. When it became obvious it was going to take longer than they Had an issue with check engine light coming on. They were able to get me in the same day. When it became obvious it was going to take longer than they wanted to see me wait they got me a loaner and called me the next day once repair was complete I also received a follow up call to make sure everything it was ok More
by Flint
Employees Worked With
Chris Wisnieski
July 14, 2017
10,000 mile check and recall This dealership is outstanding and the staff in the service depart are absolutely the best! One of the reasons I leased my second Q5 is because of the This dealership is outstanding and the staff in the service depart are absolutely the best! One of the reasons I leased my second Q5 is because of the service department. Chris was extremely professional and prompt. And talk about going out of his way to provide exemplary service, I emailed him for a copy of the paperwork for the service (I lost my original copy) on Sunday and he responded to my request and emailed me that same day. Impressive by any standard! More
by DeeM
Employees Worked With
Chris Wisnieski
July 13, 2017
New client not impressed I've learned to verify twice before just taking one persons word. something as simple as getting a tire replaced turned out not so simple. when you I've learned to verify twice before just taking one persons word. something as simple as getting a tire replaced turned out not so simple. when you schedule your work day around appts it would be nice to not have to coordinate on the other end when you are the customer. Attention to details is not a strong point I've noticed 3 timed. First service visit when I received my car I had to ask that the oil be wiped off the door handles and steering from mechanics oily hands which were also on the rims. second visit the tire that was replaced had excess white adhesive just smeared on so I had to clean off once I noticed. Third, the internal survey sent to me had the incorrect name on it from a previous customer. More
by audiwhat
Employees Worked With
M. Solis?
July 13, 2017
Oil and filter change Not sure what the standard fee for a oil change but I like it that it si 10.000 miles! The charge before this one was 125.00, this time it was $140 Not sure what the standard fee for a oil change but I like it that it si 10.000 miles! The charge before this one was 125.00, this time it was $140.00. Maybe an extra filter? More
by hyde.ds@comcast.net
Employees Worked With
??
November 28, 2016
Parts Department Ordered a key for my TT. Was told it would be 3-5 days. Called 2 weeks later. Put on hold so long I hung up. No feedback. Poor phone skills. Cra Ordered a key for my TT. Was told it would be 3-5 days. Called 2 weeks later. Put on hold so long I hung up. No feedback. Poor phone skills. Craig Kashuba. More
by William B Shultz
Employees Worked With
Craig Kashuba
October 19, 2016
Trouble Out of Town I wanted to express to you and your staff my gratitude for saving me from a very difficult situation last week. I flew to Ohio to pick up an A8 from I wanted to express to you and your staff my gratitude for saving me from a very difficult situation last week. I flew to Ohio to pick up an A8 from a dealer there late Thursday afternoon. About 175 miles into an 1800 mile road trip back home, the idler pulley failed and the serpentine belt snapped about 10 miles east of Indianapolis. Since it was 10pm, I had to get some help to get the car to your dealership where I left it on your doorstep with a pleading note to help. The following morning, Andrew came to my rescue and was excellent throughout my experience. Your staff by the stroke of luck was able to overnight the part from Wisconsin, and Bryce and the Tech (I'm sorry I don't know his name), were able to get me back together on Saturday for a relatively uneventful drive back home. If your staff wasn't as professional and helpful as they were, I fear I would have been stranded there over the entire holiday weekend, or I would have had to fly back home and come back at a later time. They were outstanding. The only regret I have is that your dealership is too far from where I live to be my go to for your valuable service. However, if I ever find myself in Indianapolis; Audi Indianapolis has a lifelong customer. Thank you again, and please express my appreciate to your staff. UPDATE: 10/06/2016 Additional extenuating circumstances led to my reaching out to the General Manager of Audi Indianapolis for some help with a particular issue. The dealership certainly had no obligation to help me, but Rod Ingalls was absolutely gracious and understanding and helped me as much as I could ask for. Thank you Audi Indianapolis and as I have mentioned, I will be a loyal customer for life. More
by jknight515
Employees Worked With
Rod Ingalls, Andrew, Bryce, Unknown Tech
February 28, 2016
Best customer service ever I visited the service department on this past Saturday, I was so impressed with the service I received from David in that department. He was awesome , I visited the service department on this past Saturday, I was so impressed with the service I received from David in that department. He was awesome , he took the time explain everything that was being done to my car. The most important thing is I didn't feel like I was being taken advantage of because I was a women. I will continue to have my car service there at the Audi service department. Thank you David More
by Valerie Turner
Employees Worked With
David Patterson
February 16, 2016
They broke parts on my car and try to make it my problem Have been taking my car to tom wood audi for 5 years.two weeks ago had a very bad experience.took my car in to have control arms changed.they had my c Have been taking my car to tom wood audi for 5 years.two weeks ago had a very bad experience.took my car in to have control arms changed.they had my car for a week then informed me that they coudnt get bolts out or to turn.I have work stopped go to get my car.they charge me after I gave a coupon that was for a free check on the vehicle.well they still charged me.small issue..the big problem is they broke off the bolt in my passengerside control arm in the nuckel...this being after they told me they coudnt get the bolts out.audi did not tell me the bolt was broke off.they just tried to charge me 4000.00 dollers for control arms and new drive nuckles. ..well after arguinging wth David the service writer I got no wear.they sent me out if there wth a broke part they broke.I took my car to SAC CUSTOM EXOTICS.FIXED MY CONTROL ARMS NO PROBLEMS AND ALIGNED MY CAR FOR 1000.00 LESS THAN TOM WOOD AUDI.....NOT SURE WHAT HAS HAPPEND TO THIS LOT AFTER THEY SPLIT FR9M PORSCHE ..VERY BAD TIME AT THIS GARAGE.MY NAME IS JAMES WEST.. More
by James west
Employees Worked With
David and caleb
December 29, 2015
Unfortunate there is not another Audi dealer in town My wife and I have upsetting, disappointing,discouraging and frustrating experiences with this dealership. They have dinged our dor doors, chip paint My wife and I have upsetting, disappointing,discouraging and frustrating experiences with this dealership. They have dinged our dor doors, chip paint on the front bumper and spilled oil on the front of the car (sloppy and careless). When we brought this to the service managers attention my wife found him dismissive and "talked down" to her. The car had 13k miles when we complained of wear and discoloration on the driver'seat bolster. We were told cars with this type of support will wear and this is not a warranty issue. Now we have another warranty issue and the problem is a wiring harness from the oxygen sensor to wear it route underneath a heat sheild has been cut by the heat sheild and even though it is showing bare wires they will not claim a warranty. It is my opinion the dealership will not be an advocate for their customer's because they will make more money if I have to pay for the part and labor compared to filing a warranty. Maybe the issue is we bought from another Audi dealer because Tom Wood was not interested in find the car we were looking for when we were in the market Tom Wood Audi has built a really nice facility, changed their name to Audi Indianapolis but they forgot to change their customer support. It is still the same poor dealership just with prettier face. "Too Bad" By nature I am brand loyal, believe in service through factory authorized dealers? We love our Audi but I will never recommend this dealership especially for service. I will drive out of town to get service from now on. More
by Michael
Employees Worked With
Specifically Chris
June 05, 2015
Very positive experience! Very positive experience today. My car was serviced quickly! I have been coming in for service and repair for about 13 years. I am always please wi Very positive experience today. My car was serviced quickly! I have been coming in for service and repair for about 13 years. I am always please with this annual visit! More
by charlotte463
Employees Worked With
David Patterson
