Audi Knoxville

Dear Management, I am writing to formally express my extreme disappointment with the experience I recently had at Harper Audi Knoxville while attempting to purchase a used 2025 Tesla Model 3 Performance extreme disappointment with the experience I recently had at Harper Audi Knoxville while attempting to purchase a used 2025 Tesla Model 3 Performance and trade in my 2023 Lexus IS500. As a former two-time Audi A7 owner, I expected a high standard of customer service, transparency, and professional communication. Instead, my experience was characterized by lowball offers, unsolicited add-ons, poor communication, and ultimately a complete lack of faith in your sales process. Below is a brief outline of the events: Initial Lowball Trade-In Offer: I was initially offered a trade-in value for my Lexus that was $7,000 below Lexus of Knoxville's valuation and $6,000 below Tesla's. It was only after I left the dealership that sales representative Kay called to match the fair trade-in value of $58,000. Unwanted Add-ons: When the work-up sheet was provided, an unrequested $1,499 charge for "ECP Plus" (paint and interior protection) had been tacked on. I requested its removal before moving forward. Supercharging Issue & Contradictory Claims: The Tesla displayed a "Paid charging unavailable" error. I informed Kay I would proceed with the purchase provided this issue was resolved, as restricted Supercharging severely limits the vehicle's utility. Shortly after, Kay claimed the vehicle was taken to Tesla, but that neither your dealership nor Tesla could find a solution. Lack of Follow-Up: Knowing this error often occurs simply because the previous owner hasn't removed the vehicle from their Tesla account, I sent instructions detailing how to resolve it. I followed up via text and left a voicemail for Sales Manager Tyler expressing my clear intent to buy the vehicle once addressed. I received no response. Abrupt Notification of Sale: After ignoring my outreach, Kay texted me days later stating the vehicle had been sold "as-is" late Wednesday evening—the exact day she had claimed the dealership was actively working with Tesla on a fix for me. To feel as though I had to "chase" a sales team to purchase a vehicle, only to be fed contradictory information and ultimately brushed off, is completely unacceptable. Attempting to slip in forced add-ons and mishandling basic customer communication does a disservice to the Audi brand. Because of this experience, I will never consider purchasing a vehicle from Harper Audi Knoxville again, nor will I recommend your dealership to others. I am sharing this feedback so upper management is aware of how prospective buyers—and loyal Audi customers—are being treated by your team. More

Audi dealership in Knoxville is excellent, they always take very good care of our vehicle, and if there’s a concern they make the time to take our vehicle in to address our concerns take very good care of our vehicle, and if there’s a concern they make the time to take our vehicle in to address our concerns More

Unbelievable service. Issues were taken care of and everyone was courteous. A loaner vehicle provided. Issues were taken care of and everyone was courteous. A loaner vehicle provided. More

First time I'm writing a review. I was very pleased with Landon. I hope the next time I come back to AUDI for service, Landon is there to help me again. I was very pleased with Landon. I hope the next time I come back to AUDI for service, Landon is there to help me again. More

Good service from William, clear explanation and professional knowledge, prices charged are reasonable, I will be back to him for my next time! professional knowledge, prices charged are reasonable, I will be back to him for my next time! More

Harper Audi simply sets the bar. Met and exceeded all expectations compared to the other Audi dealerships I have experienced. Kudus to Mr Bowers (General Manager) Mr Vesser (Service Met and exceeded all expectations compared to the other Audi dealerships I have experienced. Kudus to Mr Bowers (General Manager) Mr Vesser (Service Manager) and Russell (Service Consultant) More

First class dealership from Sales to service. By Far best dealerships Family in Knoxville. Highly recommended. By Far best dealerships Family in Knoxville. Highly recommended. More

Service plan was explained well and loaner was provided. I asked for extra work not in the original plan and it was performed without issue I asked for extra work not in the original plan and it was performed without issue More

Everyone at Harrper Audi are always top notch and knowledgeable. Their work is consistent and of high quality. knowledgeable. Their work is consistent and of high quality. More