Audi Knoxville - Service Center

This dealership always a good job. Their iwork is always excellent The representatives helpful and thoughtful Their iwork is always excellent The representatives helpful and thoughtful More

No pressure, competent, friendly, and do their part in making the process easy. I recommend them. making the process easy. I recommend them. More

02/08/2025 Had small issue with 2023 AUDI Q7 ‬parking sensor. While bringing the car to the service, they also recommended to do recall procedure to replace starter/alternator unit and gave me a loaner. sensor. While bringing the car to the service, they also recommended to do recall procedure to replace starter/alternator unit and gave me a loaner. I had the letter from AUDI headquarter about recall just a week before my appointment to fix the sensor, but I didn't rush to proceed with recall and leave it for the later time. But here while fixing the sensor, they also took care of starter recall. Same day I promptly received the report with multi-point inspection video and the message that needed part is in the stock. The entire service took only two days. Work was done quickly and with a good quality. It was covered by the manufacturing warranty. Also I had all the answers to my additional questions. Want to thanks Russel Newton at the Service desk and the Mechanics who worked on my car to service and this repair it professionally. I am very satisfied and recommend Knoxville AUDI dealership to everyone. Outstanding dealership! Good friendly people and great service A+++! Thank you. More

Had issue with AUDI Q7 diesel Had leak of a "Add-Blue" from the system and maintenance error light. Promptly received the message with the multi-point inspection video and the description of the problem a from the system and maintenance error light. Promptly received the message with the multi-point inspection video and the description of the problem after diagnostic was performed. It was faulty diesel heating reservoir. They replaced it and related hardware. Work was done quickly and with a good quality. It was covered by the extra purchased "Wrap+Plus" warranty. Cost me $0. Also I had all the answers to my additional questions. Got my car back in very reasonable time, considering part ordering waiting time. Want to thanks John at the Service desk and the Mechanics who make this repair happened quickly and with the professional quality. I am very satisfied and recommend Knoxville AUDI dealership to everyone. Outstanding dealership! Good friendly people and great service A+++! Thank you. More

Service went great! My fiance’ took her 2021 Audi Q5 in for an oil change and inspection and everything went fantastic! My fiance’ took her 2021 Audi Q5 in for an oil change and inspection and everything went fantastic! More

The factory recall was handled in a timely manner with a loaner provided. The initial inspection confirmed the parts had to be replaced. We were fortunate that parts were in stock. Repairs were starte loaner provided. The initial inspection confirmed the parts had to be replaced. We were fortunate that parts were in stock. Repairs were started on day one and completed late on day two. We made arrangements to return the loaner and pickup of complete car on morning third day . More

One of the best in town dealership. The service department was courteous, explain service needed, well prepared, excellent service. The service department was courteous, explain service needed, well prepared, excellent service. More

Clear up-front communications regarding the scope of service to be rendered. The service tech (William) was professional and courteous. service to be rendered. The service tech (William) was professional and courteous. More

Excellent customer service, and Steve was very heloful and great to work with on my issues. and great to work with on my issues. More

We brought our 2021 Q5 in for regular service and some sensor issues. Russell provided us with a loaner when it was clear that parts were going to need to be ordered. This was our car's first service sin sensor issues. Russell provided us with a loaner when it was clear that parts were going to need to be ordered. This was our car's first service since moving to the Knoxville area and we had not planned our service to have a loaner. Since we live way out in Vonore, this was a lifesaver! More