Audi Knoxville - Service Center

Great! Derek T has always been exceptional in helping me with servicing my Audis. I am a newer customer (just moved to Tn two yrs ago) and I look forward t Derek T has always been exceptional in helping me with servicing my Audis. I am a newer customer (just moved to Tn two yrs ago) and I look forward to future dealings with Harper! Something I would have never said about my old dealership up North! Sherrill More

Customer/Service-Oriented! Our dealings with Audi dealerships over the past 7 years have turned us into an Audi family. However, Harper-Audi service outshines the other dealers Our dealings with Audi dealerships over the past 7 years have turned us into an Audi family. However, Harper-Audi service outshines the other dealers! More

Another pleasant trip to Harper Porsche Audi The purpose of my visit to Harper Porsche Audi was to have the oil changed and the tires rotated on my Audi A4 Avant, Upon arrival Ray Goepfich The purpose of my visit to Harper Porsche Audi was to have the oil changed and the tires rotated on my Audi A4 Avant, Upon arrival Ray Goepfich reminded me that the car was due for the 35 K service and had worked me into the schedule to have it performed and arranged for me to have a loaner car car so I wouldn't have to wait, which was a pleasant surprise. I have been doing business with Harper for more than 20 years purchasing (5) cars and have not had a single bad experience. Their sales and service employees are all first class and work very hard to please the customer. This organization is simply the "Model" of Excellence, and Ray did not disappoint ! More

Service I dealt with Derek he is an outstanding service rep I have dealt with Charles in the past he also is outstandingThe entire service department is outst I dealt with Derek he is an outstanding service rep I have dealt with Charles in the past he also is outstandingThe entire service department is outstanding More

Awesome Dealership Service is always easy with a loaner offered plus all employees are polite and professional. Ray Goepfrich was more than kind and helpful in handling Service is always easy with a loaner offered plus all employees are polite and professional. Ray Goepfrich was more than kind and helpful in handling all my questions at our 35,000 mile service. They have always met the estimated time. We were also pleased when we bought our Audi A-5 two years ago. More

Last minute service request. Nothing like 94 degree weather and no air conditioning! I live in Kingsport, TN and work. To come to Harpers is a 2 hour drive and a day of vacation Nothing like 94 degree weather and no air conditioning! I live in Kingsport, TN and work. To come to Harpers is a 2 hour drive and a day of vacation. They are worth it. I called Charles and told him I needed a switch replaced and asked when he could get my car in. He replied, today. When can you get here? I left work within the hour. Charles asked if I needed transportation while I waited. I declined and situation myself in a very comfortable waiting room that offers a variety of magazines, a TV, healthy snacks and drinks and waited. While I was sitting there, Joey offered me a grilled hamburger. Seems that someone in the service department grills for everyone during lunch on Fridays! Very quickly, my car was ready, washed, and most importantly cool! My son used to work at an Audi, Porsche, BMW dealership. I promise you, there was no camaraderie, good morale, friendliness, and customer service like you get at this dealership. Drive 2 hours and lose a day of vacation? Any time for these guys. They are awesome! More

Harper Family This past Saturday my wife and I stopped by Harper Audi to schedule a service date. We had a seal on the passenger side door that had come unclipped This past Saturday my wife and I stopped by Harper Audi to schedule a service date. We had a seal on the passenger side door that had come unclipped at the bottom. When I spoke to Derek to set up a time he looked at the seal and said he "could take care of it right here and now." In less than 10 minutes the seal was clipped back in place an he side it would be another few minutes because they were running our Q7 through the wash. There isn't another dealer in Knoxville that would have fixed the seal immediately, let alone Wash it to. ONLY AT HARPER! Buying a vehicle from them was a great experience, and we have found that we are now considered "Family" and they know how to treat family. We think we have our forever car (2015 Q7), but I will guarantee you if it isn't and we buy a new car it will be from Harper. Audi has "Truth Is Engineering", but Harper Audi has made us family. Thanks from your Family, the Kuhn's. More

Excellent service Received excellent service from Derek when my ac unexpectedly went out. I was in town on a visit and only had a day to get the job done. They got on i Received excellent service from Derek when my ac unexpectedly went out. I was in town on a visit and only had a day to get the job done. They got on it immediately and I couldn't be happier with the service they provided. They even cleaned my car, inside and out which was a nice bonus. I would highly recommend them to anyone!! Thank you Derek! More

Felt like a queen Everyone at Harper from salesmen to the gentleman who brought my car back to me after service treated me as though I owned the dealership. Each time I Everyone at Harper from salesmen to the gentleman who brought my car back to me after service treated me as though I owned the dealership. Each time I have gone to Harper has been a most satisfying experience. As for my service on the 12th of June, everything went smooth and easy from drop off to pick up. All of my concerns with my Audi were explained with the utmost respect to my lack of knowledge. I'm very appreciative to all who took time to listen and explain everything to me. More

Excellent service, as always! As always, the Audi Service Department at Harper's does an outstanding job of efficiency and providing quality service! On the telephone, they are fr As always, the Audi Service Department at Harper's does an outstanding job of efficiency and providing quality service! On the telephone, they are friendly and accommodating, and always willing to work out whatever is necessary to provide service at the earliest possible time. Requests for a loaner vehicle are never a problem, which makes the service day no inconvenience at all. It is like this every time, every service, and things always run smoothly as far as I have ever seen. And the employees in the Service department are always in a good mood and seem to enjoy their jobs, which says a lot about the overall tone of the business. We moved from Knoxville a few years ago, and live closer to Atlanta, but I drive 2 hours to go to Harper's because of this excellence. The people are friendly and helpful as well. Charles was my Service Consultant for my most recent service, and he made the entire process easy. My car was cleaned at the end of the service as well, which is always a nice touch. Thank you Harper's for great service, for being so helpful to your customers, and for having such great people to take care of business! More