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Audi Knoxville - Service Center

Knoxville, TN

4.8
181 Reviews

181 Reviews of Audi Knoxville - Service Center

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October 25, 2024

We brought our 2021 Q5 in for regular service and some sensor issues. Russell provided us with a loaner when it was clear that parts were going to need to be ordered. This was our car's first service sin More

by PamOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell
Oct 25, 2024 -

Audi Knoxville responded

Pam, we're delighted to hear that Russell and the Audi Knoxville team were able to assist you with a loaner during your service visit. We appreciate your trust in us for your Audi Q5's care and are glad we could make things convenient for you!

September 20, 2024

Though my Audi is waiting for another piece, I’m ok with that because I think they are doing their best. Landon (my service Department guy) is another reason I’m being patient. He is informative, helpful an More

by Wrakaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon, Ray Goepfrich
Sep 20, 2024 -

Audi Knoxville responded

Thank you for your patience and understanding! We're glad to hear that Landon is providing excellent service at Audi Knoxville. We'll do our best to get your Audi back on the road as soon as possible!

August 30, 2024

I would like a copy of the work order where I was told I had a coolant leak and needed water pump replacement and the amount of the cost. I was shown this but it is not on my checkout order. I would like a More

by karen.krum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Goepfrich
Sep 03, 2024 -

Audi Knoxville responded

Karen, thanks for reaching out. Please contact our service department at Audi Knoxville directly so we can assist you with your request promptly.

August 17, 2024

Exceptional experience at this Audi Dealership. Cannot adequately stress how well they took care of us! From the 1st call to vehicle pick-up, everyone was incredibly helpful. Five Stars! More

by JFM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Calvert, Chris Stullenburger, Hope, Joe (Master Tech), Joanna
Aug 17, 2024 -

JFM responded

Thanks to all at Harper Audi for so quickly returning our Q5 to health. JFM NH

Aug 19, 2024 -

Audi Knoxville responded

Thank you for sharing your exceptional experience with us at Audi Knoxville! We're delighted to hear our team took great care of you from start to finish. Enjoy your new vehicle, and we appreciate the five-star review!

July 26, 2024

Outstanding service experience! Steve did great job explaining what was needed and what was done. Will definitely be a Harper customer for ever More

by josephrussell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Nichole
Jul 26, 2024 -

Audi Knoxville responded

Joseph, we're delighted to hear that Steve provided you with an outstanding service experience at Audi Knoxville. Thanks for your loyalty and support!

June 26, 2024

I appreciate the professionalism and friendliness of the staff Everything was handled and questions were answered More

by c.loveday05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Goepfrich
Jun 27, 2024 -

Audi Knoxville responded

Thank you for the kind words! We're glad to hear our team at Audi Knoxville provided professional and friendly service. We appreciate your feedback!

June 18, 2024

Excellent customer service from the sales team and the service department! Absolutely one of the best I have experienced. More

by ling
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Calvert, Joey Collins
Jun 18, 2024 -

Audi Knoxville responded

Thank you for the fantastic feedback! We're delighted to hear that both our sales team and service department at Audi Knoxville provided excellent customer service. We appreciate your support!

May 19, 2024

My Saturday visit went exceptionally well. I believe Steve was the employee that took very good care of me and my service. I have to use a Walker and he was so helpful. Thank you, Nancy Hugh More

by nancy430hugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
May 20, 2024 -

Audi Knoxville responded

Nancy, we're so glad to know that Steve was able to provide exceptional service during your visit to Audi Knoxville. It's our pleasure to assist in any way we can! Thank you for sharing this positive feedback with us!

March 22, 2024

Chris Palumbo and his crew are wonderful and always ready to help you and they do a wonderful job courteous and on time More

by rj.stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Goepfrich
Mar 24, 2024 -

Audi Knoxville responded

RJ, it's great to know that Chris and the team at Audi Knoxville provided you with wonderful service. We appreciate your kind words about our dedication to timeliness and courtesy!

March 11, 2024

Clean operation. Folks are friendly with good attitudes. They seem to care about their customers. More

by Retired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, Ray Goepfrich
Mar 12, 2024 -

Audi Knoxville responded

We're glad to know you found our team at Audi Knoxville friendly and caring. We strive for a top-quality service, so it's great to see that reflected in your visit!

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