Audi Las Vegas - Service Center

From the moment I walked into this dealership in 2019 - it has been a top-of-the-line experience. I recently brought my A6 in for her oil change and 20k service. Eric Honn and the entire service team are it has been a top-of-the-line experience. I recently brought my A6 in for her oil change and 20k service. Eric Honn and the entire service team are wonderful. Making appointments are easy and Erik is available to answer any and all questions before, during and after the service. His knowledge and expertise are above and beyond fantastic and his level of customer service is the best of any dealership with whom I have dealt. There are many reasons I would say that Audi Las Vegas is the best dealership (regardless of make) in Vegas - and Eric is a major reason. Keep doing what your doing! I would give them a 10 out of 5 stars! More

Eric, in service was outstanding. My TT had a check engine light, he advised of the problem very quickly, communication was clear and responsive. Eric was just all around enjoyable to deal with. Than engine light, he advised of the problem very quickly, communication was clear and responsive. Eric was just all around enjoyable to deal with. Thanks so much Eric! More

Michael Crowder always does an exceptional job, he is very professional and courteous. All of the staff are very friendly and helpful, I will always keep coming back. very professional and courteous. All of the staff are very friendly and helpful, I will always keep coming back. More

Service Personnel/ Lack of Communication to Customers As you can see my Last review 6-12-19 .. I finally spoke to the General Manager, More… Darin Hegney and we had a nice chat. He Listened for the most As you can see my Last review 6-12-19 .. I finally spoke to the General Manager, More… Darin Hegney and we had a nice chat. He Listened for the most part, Yes he agreed that the communication to "me" was poor. Yet he did not seem to care much.. I asked him to review the other customers reviews, and he quickly asked if it was on "this site. Dealer Review, He REALLY DID NOT CARE! Mr. Hegney.. ANY AND ALL reviews are important.. you had boasted you went to collage>>>> really? Who cares if you can not manage your house ! More

Sales Department Was Excellent, Service Department is AWFUL Mark Carpenter the Sales Manager was awesome. He always answered my calls, and went out of his way to make sure I was satisfied with my purchase and Mark Carpenter the Sales Manager was awesome. He always answered my calls, and went out of his way to make sure I was satisfied with my purchase and the entire process. Then it comes time for service . . . . Nobody EVER answers the telephone at the dealership. The auto attendant call tree is a perpetual loop of unanswered choices to voice prompts. I left at least 5 messages over 6 weeks for my service writer and NEVER received a call back. I finally called sales and they answered. They transferred me to the voicemail of someone named Stephanie, described as the Service Manager, and I left a voice mail detailing my concerns. She didn't bother to call me back!! She simply had my service writer call me. When I received that call, she explained she had never received my messages, and at some level I believed her. She explained that they have huge phone problems and it has been going on for months . . . so much for an organization that is committed to quality, let alone customer satisfaction. I eventually got my car in and the issues were resolved promptly, but again, when I was calling to find out if my car would be done by the end of the day (before I drove home in the other direction) NO ONE ANSWERED. Once I was home, comfortable, etc, I got a call to say my car was done. GRRRRR I received an email today from Audi of Las Vegas letting me know that I would be receiving a satisfaction survey and they hoped I could give them great ratings. I composed a response email to the actual Service Manager Orville Jennings and explained I wouldn't be able to oblige them in their request. I have to say he promptly called me and listened patiently to my harsh criticisms. He expressed disappointment and embarrassment. He gave me his telephone number and said if I ever needed anything to please contact him; he would either answer me or promptly call me back. I believe he is an honorable man, and hopefully following our discussion (and I suspect similar conversations with other dissatisfied customers), he will be able to create some kind of resolution for this issue. Otherwise, I absolutely won't be buying another Audi in 10 months. More

No communication Appt time made. Car there for 5 hrs, still haven't even popped the hood. I left 4 messages for advisor, no return calls. I finally had to drive dow Appt time made. Car there for 5 hrs, still haven't even popped the hood. I left 4 messages for advisor, no return calls. I finally had to drive down there to hear that nothing had been done. More