I went to the parts department on November 12th to replace part of the key. It would cost $95. However, when tested the key part didn't work with my Audi. So the person at the parts department referred me to the service department. They could not service my car to program the key so I came back the following morning as instructed (November 13th).
First mistake: after waiting for over an hour, the service person told me that I would be charged $145 for the key part. He said I was given the old price (I showed him the quoted price just a day old). So, who ever he spoke to on the phone said to give me the quoted price.
Second mistake: the service person told me after I signed the agreement to pay the $95 for the key part, claimed that he offered me a ride. That I chose to wait. He was very rude and I told him he did not offer me a ride. How could he? He knew I was out of state! He took my initial information when checking in my car.
Third mistake: I was told that my wait was about 2 hours, it was over 3 hours excluding a free car wash. Just to program my new key part.
Fourth mistake: they just fix the old key and not replace the part!
BTW, it was my first visit at this dealership. Definitely thinking of not buying my second Audi from
them. And will write a complain to their service director. Very unhappy place.