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Audi Las Vegas - Service Center
Las Vegas, NV
308 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
308 Reviews of Audi Las Vegas - Service Center
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November 29, 2023
Audi of Las Vegas took care of the mechanical issues with my 2018 S4 in an expeditious manner. I brought it in for a water pump under warranty and during that fix they found another item that was warranty c my 2018 S4 in an expeditious manner. I brought it in for a water pump under warranty and during that fix they found another item that was warranty covered. They handled everything with the warranty company and gave me a loaner vehicle during the two week repairs. More
by kcmoyer95
Employees Worked With
Nick and Chris
November 25, 2023
It is very easy to make appointments and I appreciate the professional service. They keep me informed of the repairs the car is always CLEAN when they finish. professional service. They keep me informed of the repairs the car is always CLEAN when they finish. More
by Tom
Employees Worked With
Erik / Wido
November 18, 2023
Let me preface by saying that I never take the time to leave a negative review, but I experienced such poor service at Audi Las Vegas that I want to share my experience with the hope that it's helpful to leave a negative review, but I experienced such poor service at Audi Las Vegas that I want to share my experience with the hope that it's helpful to others considering this dealership. I do NOT recommend. There were some serious breaches of trust in terms of communication, pricing, and transparency. I had vocalized my concerns on-site, but was met with apathy. As a woman who was alone, I also felt it was patronizing. It is valid and fair for a customer to seek clarity as to why the *exact* same service I was receiving in Las Vegas was quoted for over double the price of what I previously paid at my home dealership in LA. I was also told by an employee that this dealership has "high prices" and a "large markup". Not very comforting or trust-building. I waited over 5 hours (I was told the service would take between 2 and 3 hours). Perhaps most concerning of all is that after leaving the dealership, the screen on my dash wasn't working. There were ZERO issues with it before bridging it to Audi Las Vegas. I called the dealership with no reply. I then wrote into the chatbox on the website and shared my concerns. The GM reached out but then went on vacation before we could speak. I was passed off to another team member but didn't feel very heard in my frustrations. I was able to troubleshoot and fix the screen, but ultimately I feel very turned off of this dealership. It's disappointing as I would have loved to return to visit the sales team and upgrade my car in the near future, but as things stand, I felt the service was too inattentive and misleading to rely on this dealership. I got my vehicle in LA and have had it serviced multiple times at the dealership there. Their service was reliable, upfront, and transparent - none of which are attributes I experienced at Audi Las Vegas. More
by kelsey
Employees Worked With
Darin, Michael, Ali
November 14, 2023
The service team is always helpful and provides excellent service. They provide updates in a timely manner and provide insight on what may be needed for your vehicle. service. They provide updates in a timely manner and provide insight on what may be needed for your vehicle. More
by aejerue
Employees Worked With
Wido
November 06, 2023
Audi Las Vegas is proactive regarding service scheduling, timely when I show up, thorough during our interaction and always pleasant in all our communication. Kevin made sure that I was taken care of. timely when I show up, thorough during our interaction and always pleasant in all our communication. Kevin made sure that I was taken care of. More
by julie
Employees Worked With
Kevin
November 05, 2023
Audi of Las Vegas on W Sahara is an outstanding facility. I have my car serviced there regularly and have nothing but praise for service rendered. To begin with my Appointments are made with great ease. I have my car serviced there regularly and have nothing but praise for service rendered. To begin with my Appointments are made with great ease. Ariane Zappata has been my agent since I purchased my vehicle 9 years ago. She is the definition of professionalism, integrity, high work ethic, efficiency and kindness. The work on my vehicle is outstanding and it’s all done with respect for timeliness and convenience! This is stand out service. Thank you Ariane Zappata and Audi of Las Vegas! More
by Drluanapillon
Employees Worked With
Ariane Zappata
October 24, 2023
The team member Kevin handled the nail in my tire with with perfect service. I was in and out with a loaner in a few moments and then back in a couple hours to pick up my eTron. Nice work!!! with perfect service. I was in and out with a loaner in a few moments and then back in a couple hours to pick up my eTron. Nice work!!! More
by crenard918
Employees Worked With
Kevin and others
