
Audi Livermore
Livermore, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Great service and great interactions from Edward and Louis! They made everything hassle free, and they even delivered the vehicle to my house. Louis! They made everything hassle free, and they even delivered the vehicle to my house. More
BEST DANG SERVICE EVER! THIS IS GOING TO SOUND LIKE A PAID ADVERTISEMENT BUT I PROMISED THE FOLKS THAT WORK AT AUDI OF LIVERMORE CA I WOULD WRITE AN 100% HONEST POST OF MY E THIS IS GOING TO SOUND LIKE A PAID ADVERTISEMENT BUT I PROMISED THE FOLKS THAT WORK AT AUDI OF LIVERMORE CA I WOULD WRITE AN 100% HONEST POST OF MY EXPERIENCE OF WORKING TOGETHER FOR SEVERAL YEARS. THESE FOLKS GO ABOVE AND BEYOND ON CONSISTENTLY - NOTHING MATTERS MORE IN THIS BUSINESS THAN THAT! CLEARLY I AM PICKY AS xxxx! I AM ALWAYS LOOKING FOR A PLACE WHERE I CAN RELY ON A RELATIONSHIP FOR DECADES AND BE TREATED WITH THAT EXTRA SPECIAL CARE. NOT EVERYONE NEEDS THAT BUT IT SURE IS DANG NICE TO GET THAT LEVEL OF CUSTOMER CARE EVER SINGLE TIME AT AUDI LIVERMORE CA More
Quality service with great customer service done on time. The team at Livermore was fantastic The team at Livermore was fantastic More
The associate was very polite and considerate. He was able to solve all my issues and followed up afterwards. He was able to solve all my issues and followed up afterwards. More
Ishmael is approachable & nice. Am not afraid to ask questions. Dealership is near my place Am not afraid to ask questions. Dealership is near my place More
All of the staff is great to work with and get repairs done in a timely manner. done in a timely manner. More
We had a great experience leasing our car. Jen located the car I wanted within a few hours, picked it up and delivered it in the same day! Very smooth and painless. Jen located the car I wanted within a few hours, picked it up and delivered it in the same day! Very smooth and painless. More
I had Audi Q7 since 2022 And have visited this dealership multiple times. Most often I would work with Nancy or Ismael. The biggest issue with the car is usually electronics and the ongoing issue is squeaky multiple times. Most often I would work with Nancy or Ismael. The biggest issue with the car is usually electronics and the ongoing issue is squeaky brakes. During multiple visits Nancy told me that she was surprised to hear about squeaky brakes because that’s not an issue that Audi typically has. Eventually, I recorded the video and brought it in. After reviewing the video with Ismae he has acknowledged that this is an ongoing issue with Audi and that if we wanted them to look at it, it would cost close to $600 for each break even if it’s just a pebble stuck on the brakes. He insisted that this was not covered by the extended Warranty but if we wanted to complain to someone, we can call the number he can provide. The only tire or break service that is covered by the extended warranty is “visual check.” Staff is not rude, but not compassionate or empathetic either. The service is usually rushed, the interactions are quick and cold, not a lot of conversation or dialogue or willingness to listen. The reality is that if we treated me like that during the purchase phase or if My car brakes were squeaking this loud during test drive I would not have purchased the car. Everything worked for about 12 months, but after the first year something is always a little off. I can tell that both the staff and our family are all exhausted from frequent visits and tense conversation. I do not recommend purchasing Audi and I do not recommend this dealership. More
As a guy that buys several cars a year this felt more like a used car dealer experience of a mid grade brand. They completely screwed my financing app up and I still don’t know what to do even though it like a used car dealer experience of a mid grade brand. They completely screwed my financing app up and I still don’t know what to do even though it was Audi Livermore That wanted me to finance instead of paying cash Still no response to questions on how to actually pay for the car loan. If credit gets affected I will engage attorneys Love the car but will never shop here again. More