Audi Livermore

Friendly service, with good communication. Provided a ride to and from home. Service was prompt. Provided a ride to and from home. Service was prompt. More

I purchased my last new vehicle here almost 5 years ago, a 2018 Audi SQ5. We service this vehicle in Concord, CA as this dealership is closer to our home. I emailed in response to a marketing email to exi a 2018 Audi SQ5. We service this vehicle in Concord, CA as this dealership is closer to our home. I emailed in response to a marketing email to existing customers, focused on deals for new vehicles. After sending my email, I was contacted by Christopher Paez, Sales Manager. He answered many of my questions on the availability of the 2023 Audi RS3. Because I was told that these were not readily available, I told him that I would like to order one, understanding that it may be 8 months to a year prior to arrival. I set an appointment for 1:30 P.M. on Tuesday February 1st. I asked who to ask for, and was told that I should ask for him. Upon arriving, almost 10 minutes late, in checking in with him it was obvious that he was not waiting for me, as his lunch was spread across his desk. He assigned me to a Sales Person, Ed Green. After Ed brought up my lead sheet, he told me that he had been told that there was a $10K mark up on the model that I was seeking. I explained that I had purchased my last vehicle there and had a good experience, but that a $10K mark up, was a non-starter for me. I explained that I was retired, and could purchase this vehicle anywhere available in the US and drive it home to California. Ed returned to his sales managers office, and was told that not only would it be a $10K mark up, but it would be $10K down to order a vehicle that admitted would not be available for over 10 months. On my way out the door, I decided to explain to Christopher, that if he would have told me this information prior to insisting that I submit this in person, I would not have wasted my time. I was upset, and used fairly colorful language... He asked me to leave his office. Of course I did, and explained that I would never again return to this dealership. I am a retired Sales Manager and General Manager, while not in automobiles, I have always made it my business to NOT blindside my customer, and treat each person as I would like to be treated. This type of thinking must also have been lost during the Pandemic, and the obvious turnover that this business has experience. Poor experience, does not really cover it. More

Great Sevice from everyone I coordinated with. From service to finance all of them gave special attention and great service. I will not go anywhere. Customer for life with Audi Livermore. Thank y From service to finance all of them gave special attention and great service. I will not go anywhere. Customer for life with Audi Livermore. Thank you!! More

They were very helpful in getting me the exact car that I wanted. Service was excellent. wanted. Service was excellent. More

Had to service my s4. The dealership maintenance advisor met my expectations and will definitely be coming back. The dealership maintenance advisor met my expectations and will definitely be coming back. More

Bought my car here, continue to service it here, always a great experience at this dealership great experience at this dealership More

Excellent personalized service with a smooth transaction. I appreciated Nick’s assistance on my purchase. I appreciated Nick’s assistance on my purchase. More

Audi Sales Associate Edward Green is extremely knowledgeable and professional. I look forward to working with Edward for all of my future purchases. Thank you Edward! knowledgeable and professional. I look forward to working with Edward for all of my future purchases. Thank you Edward! More

Nick was a very professional salesman and was not pushy at all, he made sure to get us what we wanted and did not force a sale on us with something we did not fully love. at all, he made sure to get us what we wanted and did not force a sale on us with something we did not fully love. More

The dealership has very personable staff, is conveniently located, and delivers excellent service. I was very pleased with my experience. located, and delivers excellent service. I was very pleased with my experience. More