Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Audi Livermore - Service Center
Livermore, CA
427 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Workmanship
Service Time
Service Communication
427 Reviews of Audi Livermore - Service Center
Sort by
March 24, 2025
Faith represents Livermore Audi well, she is prompt , courteous and follows through on her commitments! When my next service is due I’ll be asking for Faith! courteous and follows through on her commitments! When my next service is due I’ll be asking for Faith! More
by kthom28181
Verified CustomerEmployees Worked With
March 21, 2025
This dealership is very customer focused and friendly. They met my needs in the car we were looking and have been very supportive in helping us to take care of this car. We would definitely buy from them They met my needs in the car we were looking and have been very supportive in helping us to take care of this car. We would definitely buy from them again. More
by elizabethelsasser
Employees Worked With
March 21, 2025
I have been a customer of Audi in Livermore for many years. The service and working with Nancy has been excellent. Nancy has been excellent in providing info , support and assistance needed. Over all years. The service and working with Nancy has been excellent. Nancy has been excellent in providing info , support and assistance needed. Over all service at Audi is easy and in particular working with Nancy makes it a pleasure dealing with my car requirements. More
by Hosshamidi
Employees Worked With
March 21, 2025
Nancy was friendly , knowledgeable, and more than accommodating for my special needs. She was able to coordinate the service with the body shop. accommodating for my special needs. She was able to coordinate the service with the body shop. More
by ILOVESLUCY
Employees Worked With
March 14, 2025
Quality service with great customer service done on time. The team at Livermore was fantastic The team at Livermore was fantastic More
by GREG_FINA
Employees Worked With
March 11, 2025
The associate was very polite and considerate. He was able to solve all my issues and followed up afterwards. He was able to solve all my issues and followed up afterwards. More
by JIAHUIWANG2001
March 08, 2025
Ishmael is approachable & nice. Am not afraid to ask questions. Dealership is near my place Am not afraid to ask questions. Dealership is near my place More
by nonotchpw
Employees Worked With
March 03, 2025
All of the staff is great to work with and get repairs done in a timely manner. done in a timely manner. More
by fleetlease.adesagoldengate
February 28, 2025
I had Audi Q7 since 2022 And have visited this dealership multiple times. Most often I would work with Nancy or Ismael. The biggest issue with the car is usually electronics and the ongoing issue is squeaky multiple times. Most often I would work with Nancy or Ismael. The biggest issue with the car is usually electronics and the ongoing issue is squeaky brakes. During multiple visits Nancy told me that she was surprised to hear about squeaky brakes because that’s not an issue that Audi typically has. Eventually, I recorded the video and brought it in. After reviewing the video with Ismae he has acknowledged that this is an ongoing issue with Audi and that if we wanted them to look at it, it would cost close to $600 for each break even if it’s just a pebble stuck on the brakes. He insisted that this was not covered by the extended Warranty but if we wanted to complain to someone, we can call the number he can provide. The only tire or break service that is covered by the extended warranty is “visual check.” Staff is not rude, but not compassionate or empathetic either. The service is usually rushed, the interactions are quick and cold, not a lot of conversation or dialogue or willingness to listen. The reality is that if we treated me like that during the purchase phase or if My car brakes were squeaking this loud during test drive I would not have purchased the car. Everything worked for about 12 months, but after the first year something is always a little off. I can tell that both the staff and our family are all exhausted from frequent visits and tense conversation. I do not recommend purchasing Audi and I do not recommend this dealership. More
by DN
