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Audi Lubbock

Lubbock, TX

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168 Reviews

1949 W Loop 289

Lubbock, TX

79403

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168 Reviews of Audi Lubbock

April 18, 2021

Orlando Estrada is my service manager. He greeted us upon arriving, and was courteous. He explained the service that was needed, and the time it would take to complete the service. The service was comple More

by alyssaallison08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Orlando Estrada
April 15, 2021

The BEST service ever! Orlando is terrific to work with. I needed a new tire on a Friday and he ordered it on Friday and received it on Monday and I had my car back on Tuesday morning. More

by dandlmasonry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Orlando Estrada
March 30, 2021

Audi Lubbock was hands down the best buying experience I’ve had. Quick, easy, and better than advertised. They have earned themselves a lifelong customer. More

by Madisond16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ramos, Tracy Page
March 29, 2021

I drove to Lubbock Texas I was late an hour late Audi Lubbock still serviced my car gave me excellent customer service to the point I was embarrassed I was late More

by tiffaneywoodard01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Orlando Estrada , Tracy Page
March 26, 2021

I am very happy with Orlando Estrada at Audi of Lubbock. I needed a tire and he got it in less than a week even though it was a special order. He went a step further when he had my license plates attached a More

by Katjo999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Orlando Estrada, Tracy Page
March 25, 2021

I was very pleased with the service provided by Orlando Estrada. My Audi Q8 was serviced, washed and ready to go when Orlando said it would be. I don't live in Lubbock but Lubbock Audi is my service center More

by jimmi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Orlando Estrada
March 16, 2021

Great salesman and customer service, made whole process easy from start to finish. Will definitely be coming back to buy my next car from here. More

by Mabila81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Smith
Mar 17, 2021 -

Audi Lubbock responded

We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Levi took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.

March 04, 2021

Orlando was amazing. He Kept me informed and delivered on on everything he said he was going to do for us. This young man knows how to make a client feel special. More

by Dspeedyg@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Orlando , Tracy Page
March 01, 2021

Audi Lubbock has the best customer service I’ve ever experienced at any car dealership. I will likely purchase another vehicle from this dealership in the future. More

by Trinhjess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fabian & Leroy
Mar 17, 2021 -

Audi Lubbock responded

Thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

February 27, 2021

Orlando Estrada is always a pleasure to work with. He’s attentive, knowledgeable, and cares about his customers. Buckley recommend Orlando and the Audi Lubbock team. More

by Spiercy7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Orlando Estrada
Mar 17, 2021 -

Audi Lubbock responded

Thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! Please contact us when your new vehicle is ready for its first service. We would be happy to help!