Audi Lubbock

Courtesy, professional service department. I received a very satisfactory service on my Audi. Orlando was more than professional and courteous which I appreciate. My car was finished in a time I received a very satisfactory service on my Audi. Orlando was more than professional and courteous which I appreciate. My car was finished in a timely manner and cleaned before I picked it up. The service department personnel are very friendly and accommodating. More

Best ever! Best experience EVER of purchasing a vehicle! My husband and I connected with Leroy Gonzales on our first visit to the showroom, and knew we had foun Best experience EVER of purchasing a vehicle! My husband and I connected with Leroy Gonzales on our first visit to the showroom, and knew we had found an ongoing relationship. Being an excellent communicator, which means listening as well as providing thorough information, Leroy guided our discernment process with professional skills and patience for my check list of needs. As a grandmother and a cross-country driver, Leroy defined my Audi Q7 options from cupholders, safety settings, and window views from the middle and back rows for four little girls, to new procedures for a flat tire, Apple CarPlay, warranty details for a certified pre-owned vehicle (the best fit for road warriors!), and so much more. Then our experience of price quotes from Jason, trade-in vehicle evaluation with Orlando in service department, and finally Mike with closing paperwork. . . this overall 5 star experience completely redefines customer satisfaction in auto ownership and ongoing service care!! More

The best I’m so glad that Levi Smith was my salesman. He is so very kind and knowledgeable about the car I bought—Audi Q8. I just loved working with him. Also, I’m so glad that Levi Smith was my salesman. He is so very kind and knowledgeable about the car I bought—Audi Q8. I just loved working with him. Also, Mike Tijerina was very friendly, helpful and easy to work with. The entire experience was great. More

Orlando Estrada was very pleasant and professional. He was very informative on our issues. We are so happy that Lubbock has a Audi dealership. Love our Audi....... was very informative on our issues. We are so happy that Lubbock has a Audi dealership. Love our Audi....... More

Matt Islas responded to my emails and texts quickly. Once the bank paperwork was signed online, Matt delivered my new car to my home. Awesome! the bank paperwork was signed online, Matt delivered my new car to my home. Awesome! More

We were incredibly pleased with the customer service we received while trying to decide which Audi to purchase. Not pushy or aggressive and very helpful answering all 1,000 of my questions! Yay for a brand received while trying to decide which Audi to purchase. Not pushy or aggressive and very helpful answering all 1,000 of my questions! Yay for a brand new 2020 Q7! More

Outstanding Dealership Outstanding dealership. I wouldn't expect anything else from an Alderson family dealership. James Overton was our sales rep and he did an outstandin Outstanding dealership. I wouldn't expect anything else from an Alderson family dealership. James Overton was our sales rep and he did an outstanding job. He's very knowledgeable of the Audi line. You can tell he's a car junky and takes pride in knowing about Audi and the competition. He's also very honest and will work hard to get you a good deal. We were looking for a used Q3 for our daughter's first car. They didn't have anything the first two times we visited, but the second James sniffed of one, he was on it!! Called us immediately. Along with James, we worked with Audi Sales Manager, Jason Byford and of course the Finance Manager, Mike Tijerina. Jason was just outstanding with working the deal and Mike insisted, for some reason, that we pay for the vehicle! Mike was great as well with his no pressure approach. As a Red Raider, I wanted to do business in Lubbock. We live 260 miles from the dealership and it was like we were in town. We basically did the deal via text message!! Just because that worked best for me at the time. They'll communicate with you however you're comfortable. I promise. This is our first Audi. I hope to purchase more in the future. I will be doing future purchases at Audi Lubbock if at all possible. Thank you again guys! More