I went in for an Audi and had the greatest experience with my salesman (Brandon) who took every effort to go over everything about the car and all its features - he went lengths to personalize and pair my car. Lynnbrook had even offered me an impeccable deal (or so it seemed) on a Q5. Everything was good to go until I went in to meet with Finance - and thats where the story begins.
Walking into finance, I had a very good understanding that the number I was quoted would be bumped up - I can not confidently say if it was contingent on my credit score (I had it ran a week earlier and it came out tier 1, I had it ran later THAT SAME DAY and it came out tier 1. In Lynnbrook, it came out tier 2) or they were covering the losses on the car. Regardless, I was bumped up $50 a month for having "tier 2" (I was contacted 2 days later saying the credit score actually came out tier 1 from Lynnbrook).
Sandra Bedoya, the crude and arrogant finance manager used all of her 2 seconds of patience to try and seal the deal. The words "we are already giving you a deal" "were doing you a favor" and "what more do you want" were thrown around quite frequently, despite the fact that my boyfriend had offered to give her a card to put another $1000 down. At one point, she asked the sales manager, Eric, come in to speak with us in her place to further exemplify her lack in customer service in the retail world. He kindly explained we can either put more money down, or have ANOTHER tier 1 individual on the contract, in which case they will send me the documents.
Sandra had made her useless self back into the office at this point and I had asked her "can you send me the documents?" to which she responded "I dont do that." Sorry, I forgot, sometimes people are too good to do their jobs, how did that slip my mind?
I tried to explain myself by saying "Eric just told me you would be sending it over...?" and I guess at this point we were all suppose to know how to do her job and what exactly her occupation entails because she responded by rolling her eyes, cueing at my boyfriend "just explain it to her".
.. okay, sorry but WHAT? Getting a little frustrated I suggested that she can explain it to me because ITS HER JOB. She proceeded to tell me I have a disgusting attitude (hilarious, I know).
Heres where the story actually begins:
Following this frustrating, she had (verbatim, and without exaggeration) told me I was "F**king ridiculous" and needed to "get the xxxx out of her office" whilst she graciously held the door open.
On my way out, my boyfriend reminded her that she cant, but most importantly, shouldn't be talking to people like that. She kindly (and loudly) told him to get the xxxx out too. My absolute favorite part was that she was still graciously holding the door open for everyone else to hear. Almost as if this show she was putting on was titled 'I could not give less xxxxs'.
We were offered little apologies for her behavior and demeaning attitude; instead, we were told to come back another day to work with someone else. I came back two days later and got a complete refund. I was offered a deal that was 5k below invoice of the car (as per the manager, Justin), a deal I will never get again. But I will gladly pay MSRP at another audi and give them my business.
When I left Lynnbrook after that incident, I drove to another (Audi) dealership and got an immpecable deal on the exact same car, I was approved for tier 1 credit and was explained in finance that there was no reason for the bump up in price that started all this, I left with the car 2 hours later, but most importantly, I was treated with dignity and respect, as all customers should. In fact, I drove to get my full refund in the Audi from another dealership.
Im so disgustedly ashamed to even give her customer service and friendliness rating 1 star. I will tell every soul that comments on my new car this story and I would add that Brandon in Lynnbrook did an amazing job and the overall staff is very friendly, but to never work with Sandra.