I took my car into service in Feb 2018 under my service warranty. I scheduled for a loaner car months in advance and received one. After two weeks of servicing the car, I picked it up and paid for a wheel alignment they had to perform on my car which was not covered under the service warranty. A few weeks later I noticed an additional charge on my credit card. When I spoke to the service department they explained that it could have to do with tolls. I explained to them that I actually transferred my EZ Pass to the loaner car, but since the loaner is not linked to my EZ Pass, I was charged on my EZ Pass while they received a charge themselves. I emailed them my EZ Pass statement as proof of payment. Up to this point it took about 10 interactions since I never received a call-back. If I don't call them, they forget to return my calls - almost as if this is policy on their end. After they reviewed my documents, they agreed that they have to get it reversed from my card.
Fast forward 2.5 months (June 15th) and 50 calls later, the charge has yet to be reversed. Interestingly enough I found another charge on my credit card from the service department a month later for $53.50....this is without anyone contacting me from Audi of Lynbrook to let me know that a charge has been put through for whatever reason - to this day I don't know what that additional charge was for. Anyway, the moral of the story is to not use your credit card with Audi of Lynbrook. I have never had any vendor apply additional charges to my card without contacting me ahead of doing it. This is very unprofessional - reasons I don't use my credit card in third world countries. Addressing it has become my part time job. They take no ownership/responsibility of the issue, and bounce me around the team at Audi. This is very disappointing and will certainly be the last Audi I would buy in a while due to this unpleasant experience. I usually never leave reviews, and here I am typing this out after having to ring them about 7 times today just now to get transferred to a few voicemails....so frustrating. After 20 minutes of trying, the admin left a message to the two managers of the dealership Mike and Saheed. I am not holding my breathe and most likely will have to try again next week - very disappointing. For the record, I purchased a premium RS model, but clearly that doesn't really play a role...they have one type of "NO" service approach for all concerned.