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Audi Lynbrook
Lynbrook, NY
1,234 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,234 Reviews of Audi Lynbrook
January 19, 2021
Let me preface my remarks by stating my wife just purchased her first Audi, a 2020 Q7 in October. With it being an out-of-state purchase, we needed to get a NYS inspection. When I arrived at the se purchased her first Audi, a 2020 Q7 in October. With it being an out-of-state purchase, we needed to get a NYS inspection. When I arrived at the service department, Ms. Marmol left her post to meet and welcome me to Audi Lynbrook. I've been driving for over 35 years and that has never happened when I've dropped vehicles off at service departments of other dealerships. Furthermore, Audi Lynbrook's service department managed to work me in even though I did not have an appointment and they were clearly busy. Ms. Marmol and the Audi Lynbrook service team left a positive first impression. More
by Craig Southerland
Employees Worked With
Sue Marmol
Helpful January 16, 2021
Worst place ever to take your car. save your money and time because they really don’t care about customer satisfaction at all.service advisor SUE have no knowledge about cars at all she kept telling me to time because they really don’t care about customer satisfaction at all.service advisor SUE have no knowledge about cars at all she kept telling me to take my car elsewhere whenever I asked her questions about my car.poor communication kept my car for 3 days with no solution had to take my car to a different shop.manager ELIANA is the worst very unprofessional rude with nasty attitude. She really didn’t care as a customer what I had to say and didn’t want my business. More
by Alamin113
Employees Worked With
Service advisor SUE manager ELIANA
January 11, 2021
This was the worst car buying experience I ever had. They have no respect for your time. They tack on lots of dealer fees and charge outrageous interest on the financing that you have to do through t They have no respect for your time. They tack on lots of dealer fees and charge outrageous interest on the financing that you have to do through them or they tack on thousands to the negotiated price. They do not stand by their products . Once they have your money they are done with you. Buyer BEWARE! Go to ANY other dealer, they have no integrity. More
by nursnina1
Employees Worked With
Carl Francis
January 10, 2021
Came for 10K mile service + inspection. Service done in reasonable time and spot on with expectation set. Very pleased and will come again. Thank you Christina! reasonable time and spot on with expectation set. Very pleased and will come again. Thank you Christina! More
by jefhack
Employees Worked With
Christina Hellemeyer
December 31, 2020
I just purchased my new car from Jen Dicola at Audi I just purchased my new car from Jen Dicola at Audi Lynbrook. The service at this dealership is absolutely exceptional. I have purchased several car I just purchased my new car from Jen Dicola at Audi Lynbrook. The service at this dealership is absolutely exceptional. I have purchased several cars from Jen and will continue to always return to Jen!! She always takes care of me. She listens and is super attentive. Great experience always with her and the dealership!!! More
by Jayflush
Employees Worked With
Jennifer Dicola
December 20, 2020
There was absolutely no communication from service about my car. I had to call to check progress only to find my car had been ready for two days. At pick up a new problem was discovered and once again zero my car. I had to call to check progress only to find my car had been ready for two days. At pick up a new problem was discovered and once again zero communication. My car is still there 2 weeks later! The original issue was a leak that caused water to accumulate on inside windshield and a recall. The leak ended up damaging back up camera. I have been lied to by service. The part was there and I understood delay in fixing due to snow storm and lack of workers. I was promised car for Friday and told part not there. A manager admitted they dropped the ball. More
by Nancy.jeuda
Employees Worked With
No idea of full names
December 15, 2020
Would never purchase a car here again. Was warned but didn’t listen. Preowned manager was awful,rude and unprofessional. Salesperson was the only reason I stayed there but will not return. didn’t listen. Preowned manager was awful,rude and unprofessional. Salesperson was the only reason I stayed there but will not return. More
by Smfox628
Employees Worked With
Sandra Bedoya
October 17, 2020
Incredible car and buying experience. Our sales representative Phil was friendly, professional, thorough and knowledgeable. I highly recommend you check Audi Lynbrook out if you are in the market f representative Phil was friendly, professional, thorough and knowledgeable. I highly recommend you check Audi Lynbrook out if you are in the market for a great deal! More
by Jbcltnc
Employees Worked With
Phil Pabon
September 30, 2020
Walked in off the street one day knowing nothing about the Audi line. Was introduced to my sales person, Gustavo Moreno, and I could not have had a better experience. He was knowledgeable and informative, the Audi line. Was introduced to my sales person, Gustavo Moreno, and I could not have had a better experience. He was knowledgeable and informative, and put no pressure on me whatsoever. I ended up leasing a new car and I would gladly recommend Gustavo. More
by dag
Employees Worked With
Gustavo Moreno
September 16, 2020
AVOID DOING BUSINESS HERE AT ALL COST. My partner and I AVOID DOING BUSINESS HERE AT ALL COST. My partner and I bought a car from this dealership and it was not a positive experience. The lack of transp AVOID DOING BUSINESS HERE AT ALL COST. My partner and I bought a car from this dealership and it was not a positive experience. The lack of transparency is unnerving. The complete disconnect of communication between departments is completely unacceptable. There are tons of dealerships on sunrise highway. Drive past this one. We went to see a car and it wasn't drive-able and when it was turned on it smelt like rotten eggs. Our salesman showed us a few other options and landed on a nice, used Ford SUV. We were told they would match the APR on the pre-approved loan we came in with but they didn't. When we arrived to pick up the car are our agreed upon time it wasn't ready. A part needed to come in at a later date to be installed and no one felt it was important to let us know? the day we left a deposit on the car and the day we came to pick it up were 6 days a part. They had a full working week to alert us and no one did. So when we arrived to drive off the lot it was very frustrating that we weren't told ahead of time that they would need more time to prep the vehicle. We waited four hours because our salesman had to drive to another mechanic to get us a temporary piece so we had a way home (as we were dropped off and left stranded if we couldn't drive away with the car). Fast forward a full working week and weekend, my partner had to go back to have the new piece to be installed. We were told by our salesman that he would confirm when the part was in the dealership and never did so we followed up. He confirmed it's there. My partner arrives early the next day to find out that he needed an appointment to get the car serviced, which was never mentioned when the issue was first brought up. He is currently waiting there and it's now hitting hour 4 and he has to use PTO for work because this wasn't complete in a timely manner. Horrific, just don't do it to yourself. More
by MelissaC
Employees Worked With
Sandra Bedoya
