Audi Lynbrook

Paul is an amazing and honest service rep. Paul is the nicest rep at the service center. He is always helpful and goes out of his way to make sure you leave satisfied. I brought in my car bec Paul is the nicest rep at the service center. He is always helpful and goes out of his way to make sure you leave satisfied. I brought in my car because it was leaking coolant fast. They got to the bottom of it and thought the problem resulted from a cracked water pump and broken thermostat and gave me a quote for a huge bill which I agreed. (I had my 2013 A5 Cab for almost 5 years now and after 70k miles thought its about that time things like this would happen). When I picked up the car today, Paul was honest enough to tell me the problem was just a broken thermostat which was replaced instead of going ahead and replacing both parts and thus saving me A LOT of money. Another time someone screwed up my appointment for service by mixing me up with another customer with a similar name. Paul still took care of me and got me a loaner so that I wouldn't have to waste my time and money. I would recommend anyone to bring their cars to Audi Lynbrook service and ask for Paul. More

Amazing service Paul Hoffman is a very thorough service advisor who takes the time to observe the car issue and then makes sure the mechanic has a clear understanding Paul Hoffman is a very thorough service advisor who takes the time to observe the car issue and then makes sure the mechanic has a clear understanding of the issue resulting in one visit with a proper repair and a clean car returned. I had a nose issue which is always complex to resolve but they repaired the first time due to Paul's attention to detail. Paul keeps you informed along the way. Service your Audi at Lynbrook and ask for Paul. For sales ask for Andri. He is top notch No xx. Customer focused. I just purchased from Andri and he was amazing to deal with. More

The Best Rep ever. If u have to take ur car to Audi Lynbrook the Rep/ associate to see is Paul Hoffmann. He's Professional , knowledgeable, courteous ,informative and If u have to take ur car to Audi Lynbrook the Rep/ associate to see is Paul Hoffmann. He's Professional , knowledgeable, courteous ,informative and still manage to be friendly. His smile is contagious . It's a pleasure dealing with him ,I refuse to see anyone else . More

Excellent customer service Once you walk into the showroom, you are greeted by friendly staff who are willing to assist and make you feel comfortable. I love the overall ambianc Once you walk into the showroom, you are greeted by friendly staff who are willing to assist and make you feel comfortable. I love the overall ambiance and the professionalism of the sales crew, in particular Kent Viscovi. He is knowledgeable, friendly, and has a great sense of humor, and I felt right at home. I received excellent customer service from him, and was happy to have made a purchase without being forced to do so; I admire his honesty and patience as he allows you to take your time to make a decision. It was wonderful working with him and would recommend others to do the same. More

Bait and switch This place is a bait and switch scam. Went to look at a manual a5, made the appointment 2 days ago. Turns out the had "just sold the car" right before This place is a bait and switch scam. Went to look at a manual a5, made the appointment 2 days ago. Turns out the had "just sold the car" right before I get there. Wasted my time. Say there for 30 waiting for someone to help me. Horrible place. All the good reviews are fake ones, do not go here. More

Beyond the best service experiance I entered the dealershiop early on a sat morning and was greeted by Mr Paul Hoffmann, his smile alone put me at ease. He asked what service i was hav I entered the dealershiop early on a sat morning and was greeted by Mr Paul Hoffmann, his smile alone put me at ease. He asked what service i was having done and I gave hi a list of issues. He was strait forward right there on there spot and told me there would be a long wait, which I appreciated so I had my husband come pick me up. He asked me if it was ok if he contacts me on mon, which he did. At that point he went over the issues with my car. He was so honest by telling me certain things could wait but the important things should be fixed if I planned on keeping the car. I was working with a budget and told hi what that was. He asked if he could get back to me and see if all the work could be done within my budget. To my surprise, within 1 hour, he called back a and was able to do all the work for under my budget. On a diff note, him and I laughed, and it was just a joy to speek with him. I read all the other reviews and its all true about Paul, this is an honest man, and I woulnt suggest going to anyone else but him. I not sure if I should say this but he said if I didnt do the work that i should buy a new car, not pressing audi, just that it was unsafe to drive. He then put me into a loaner vehicle after a day or so, and once the car was fixed and picked up, he went over all that was done. I have bought and serviced cars for over 50 years, not once have I ever had such a great experience!!! for all management this man is a huge asset to you company and should be recognized for treating all his cust, as I read on here, with integrity, honesty, and respect. I was a police officer for many years so can read BS from a mile away.... Thank you Paul and audi lynbrook. I will never service anywhere else!!!! More

Paul Hoffmann is the go to person! I came in for a second time with the same problem within a span of two weeks and was really aggravated. On my second visit, having never met Paul, he I came in for a second time with the same problem within a span of two weeks and was really aggravated. On my second visit, having never met Paul, he saw my frustration and stepped right in. He was polite, direct and efficient. Provided me a ride home with a service coordinator and had my car fixed within three hours so that I could be able to pickup my kids at carpool time. What could have been a real stressful situation- he handled with ease. Honestly- saved the day. Thanks!! More

Paul Hoffman is terrific I have been coming here for the past year for a couple of minor issues as well as a routine checkup. I always deal with Service Consultant Paul Hoffma I have been coming here for the past year for a couple of minor issues as well as a routine checkup. I always deal with Service Consultant Paul Hoffman. He is knowledgeable and extremely helpful. He explains what needs to be done on my car and accommodates my schedule. Each time I have an appointment, Paul always checks for recalls to keep my car in great shape. It is a pleasure dealing with him. More

Paul Hoffman is the man Stopped in the service center for my first time as an out of state Audi owner. Paul was extremely helpful and knowledgeable about all facets of the is Stopped in the service center for my first time as an out of state Audi owner. Paul was extremely helpful and knowledgeable about all facets of the issues I was having. I would 100% reccomend that if you use Audi Lynbrook ask for Paul. Won't go wrong. More

Amazing Service I always come to Audi for my car to be serviced and i came this time because my car was smoking immediately I was help from Mr. Paul Hoffman and he I always come to Audi for my car to be serviced and i came this time because my car was smoking immediately I was help from Mr. Paul Hoffman and he placed me inside a Audi certified loaner car and the work on my car began. He called an updated me about the addition work that needed to be done on my car and confirmed if i was okay with that work to be done. He always answered my phone calls in a timely manor. He was polite and respectful of the fact that I work and have children. He made sure my car was pull with oil, clean, and safe for my family. I would not go no where else but to Mr. PAUL HOFFMAN. More